Job Title: Customer Services Coordinator
Location
Farnborough
Our Vision & Why It Matters
At Alexander Dennis, our vision is to lead the evolution of sustainable on-road mass transportation and mobility.
We design, deliver, and support market-leading buses and coaches that help reduce emissions, improve air quality, and keep communities connected. Every role contributes to that mission whether you’re engineering, driving sales, improving production, or supporting our customers.
What You’ll Do
As a Customer Services Coordinator, you'll be at the heart of our customer support operation, helping ensure customers receive prompt and effective assistance when they need it most.
You’ll manage customer enquiries relating to warranty and retail support, processing requests accurately and coordinating engineering resources to provide timely resolutions. Acting as a key point of contact, you’ll communicate with customers, engineers and internal teams to ensure service requests are handled efficiently, and customers are kept informed throughout.
This is an excellent opportunity for someone who enjoys customer interaction, problem-solving and working in a fast-paced environment where every day brings something different.
What We’re Looking For
We're seeking a customer-focused individual with excellent communication skills and a positive, professional telephone manner.
You’ll be comfortable handling customer enquiries by phone and email, managing multiple requests and maintaining a high level of accuracy when entering and maintaining data. You’ll enjoy working as part of a team while also being confident using your own initiative to resolve issues and support customers.
We’re looking for someone who thrives under pressure, has strong organisational skills and is committed to delivering an exceptional customer experience.
Bonus if you have:
- Previous experience in a customer service, helpdesk, call centre or service coordination environment.
- Experience within the automotive, commercial vehicle or wider motor trade industry.
- Experience scheduling engineers, technicians or field-based service teams.
- Knowledge of warranty processes or aftersales support activities.
- Experience using CRM, service management or customer support systems.
- Strong administrative and data entry skills.
- Experience handling customer complaints and resolving service issues.
What We Offer
Because we know that to deliver on our vision, people have to feel supported and inspired:
Impact
Be part of something that’s changing cities, improving air quality, helping public transport evolve.
Development & Growth
Training programmes, mentorship, opportunities to take on new roles, broaden skills.
Culture & Belonging
An inclusive environment; your voice matters; we treat people fairly.
Perks & Benefits:
Competitive salary, pension, wellbeing support, cycle to work scheme, enhanced maternity and paternity benefits.
Our Values – What Guides Us
These are more than words on a page, they shape how we work, what we stand for, and how we build trust with our customers, communities, and each other.
Safety:
The health and wellbeing of our team members, and the safety of our products, are our top priority.
Quality:
We strive for excellence in our products, services, and all that we do.
Integrity:
We act with honesty, transparency and integrity, treating each other with respect in a diverse, equitable and inclusive workplace.
Accountability:
We take responsibility for our actions, seeking to build trust and earn a reputation for excellence and reliability.
Teamwork:
We work with our team members, our supplier partners, and our customers to pursue mutual benefits.
Sustainability:
We seek long term success for our business, our communities, and the environment through responsible sourcing, lean manufacturing, and sustainable operations
We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences.
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Customer Services Coordinator in Farnborough employer: Alexander Dennis Limited
At Alexander Dennis, we pride ourselves on being an excellent employer by fostering a culture of inclusivity and support, where every employee's voice is valued. Located in Larbert, our team enjoys competitive salaries, comprehensive benefits, and ample opportunities for professional development, all while contributing to the vital mission of enhancing sustainable transportation. Join us to be part of a forward-thinking company that prioritises safety, quality, and environmental responsibility.
