At a Glance
- Tasks: Lead a dynamic credit control team and manage complex debtor accounts.
- Company: Fast-growing group in the UK lift and building services sector.
- Benefits: Competitive salary, performance bonuses, and career growth opportunities.
- Other info: Join a collaborative environment with exciting challenges and rewards.
- Why this job: Make a real impact in a rapidly scaling business with strong momentum.
- Qualifications: Proven credit control experience and strong leadership skills.
The predicted salary is between 40000 - 40000 £ per year.
We’re working with a well-established and fast-growing group within the UK lift and building services sector to recruit a Credit Control Team Leader based at their Dudley headquarters. This is a hands‑on leadership role, sitting within the credit control department and reporting directly to the Head of Credit Control. You’ll lead the day‑to‑day credit control operation, take ownership of the most complex debtor accounts personally, and work cross‑functionally with branch leads and the wider finance team to drive down aged debt and improve cash flow across the business. The business is scaling rapidly through acquisition – this is a real opportunity to make a visible commercial impact and grow with an ambitious group that has strong momentum behind it.
WHAT YOU’LL BE DOING
- Leading, coaching, and developing the credit control team to hit monthly collection targets
- Acting as first point of escalation for complex or sensitive debtor accounts – personally owning resolutions
- Managing the full credit control cycle across multiple group entities, from invoice to collection
- Proactively chasing outstanding debt via telephone, email, and letter in line with agreed processes
- Monitoring aged debt and taking appropriate action on overdue accounts in a timely manner
- Negotiating payment plans with customers, balancing recovery with relationship management
- Working closely with branch leads to resolve invoice queries and ensure billing accuracy
- Collaborating with the customer complaints and retention function on accounts where financial and service disputes overlap
- Producing aged debt reports and team performance dashboards for the Head of Credit Control and senior leadership
- Identifying trends and making recommendations to improve credit control processes as the group grows
WHAT WE’RE LOOKING FOR
Essential:
- Proven credit control experience with exposure to leading or supervising others
- Strong track record of reducing aged debt and improving DSO in a B2B environment
- Confident communicator – assertive with customers while maintaining positive relationships
- Highly organised with the ability to manage a high-volume ledger
- Commercially minded with good systems and Excel skills
- Collaborative – comfortable working cross-functionally
Desirable:
- Experience in a multi‑site or group structure
- Track record of improving credit control processes
- CICM qualification (or working towards)
THE PACKAGE
- Basic salary up to £40,000 depending on experience
- Monthly performance-based bonus – OTE £47,200+
- Fully onsite, based in Dudley, West Midlands
- Full-time, permanent position
- Reports to the Head of Credit Control within a fast-growing, acquisitive group
Credit Control Team Leader in Birmingham employer: Alexander Daniels
Join a dynamic and rapidly expanding group in the building services sector, where your leadership as a Credit Control Team Leader will directly influence the company's financial health. With a competitive salary and performance-based bonuses, you'll thrive in a supportive work culture that prioritises employee development and collaboration. Located in Dudley, this fully onsite role offers you the chance to make a significant impact while growing alongside an ambitious team committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control Team Leader in Birmingham
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Alexander Daniels. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Credit Control Team Leader in Birmingham
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Alexander Daniels.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Alexander Daniels's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Alexander Daniels
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Alexander Daniels.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Alexander Daniels will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Alexander Daniels employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
