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- Tasks: Lead a team of fraud investigators and oversee complex investigations to ensure quality and compliance.
- Company: Join a high-growth fintech focused on operational excellence and fraud prevention.
- Benefits: Competitive salary, professional development opportunities, and a dynamic work environment.
- Why this job: Make a real impact in the fight against fraud in the financial sector.
- Qualifications: Significant experience in fraud investigations and strong leadership skills required.
- Other info: Ideal for those passionate about improving processes and building effective teams.
The predicted salary is between 48000 - 72000 £ per year.
Alexander Barnes is leading the search for a Fraud Investigations Team Lead / Senior Programme Manager to drive fraud investigation quality and operational excellence within a high-growth, regulated fintech. This role sits in the first line of defence and is designed for an experienced fraud professional – whether from a major bank, financial institution, or law enforcement background – who understands how fraud manifests in banking and finance and knows what good investigation practice looks like. You will lead a team of investigators, own the quality of fraud casework end-to-end, and translate operational findings into meaningful improvements across processes, controls, and training.
Key responsibilities
- Investigation leadership and case oversight
- Lead and manage a team of fraud investigators, setting standards for case quality, consistency, and decision-making.
- Oversee complex or high-value fraud investigations from alert through to resolution or escalation.
- Review investigative work product for accuracy, completeness, and alignment with internal standards and regulatory expectations.
- Act as the senior point of escalation for challenging cases, including those with potential criminal, civil, or regulatory dimensions.
- Maintain oversight of case volumes, SLA adherence, and team performance metrics.
- Identify recurring quality issues and root causes across fraud alerts and investigations.
- Produce clear reporting on defect trends, control weaknesses, and risk themes for senior stakeholders.
- Share findings with Fraud Operations, Compliance, and Risk to support governance and oversight.
- Translate QA findings into actionable recommendations that improve investigative outcomes.
- Identify gaps or ambiguity in fraud investigation routines based on operational experience and QA findings.
- Work with Operations, Compliance, and Training to improve and standardise investigation playbooks.
- Bring a practitioner’s lens to control changes, process rollouts, and tooling decisions.
- Provide targeted feedback and coaching to investigators at all levels.
- Use real case examples and fraud typologies to support training design and delivery.
- Lead calibration sessions to reinforce consistent interpretation of standards and risk appetite.
Ideal background
- Significant experience leading fraud investigations within a bank, financial institution, or law enforcement agency (e.g. economic crime units, financial intelligence, or specialist fraud teams).
- Deep understanding of fraud typologies relevant to banking and financial services – including payment fraud, account takeover, identity fraud, and first/third-party fraud.
- Proven ability to manage and develop investigation teams in a fast-paced, regulated environment.
- Strong grasp of the evidential and regulatory standards required to progress cases effectively.
- Comfortable engaging with legal, compliance, and law enforcement counterparts.
- Excellent written communication – able to document complex findings clearly and concisely.
- Confident using case management systems, transaction monitoring platforms, and standard productivity tools.
Nice to have
- Experience in fintech or digital financial services environments.
- Familiarity with referral and disclosure processes (e.g. SARs, police referrals, civil recovery).
- Professional certifications such as CFE, CAMS, or ICA qualifications.
Head of Fraud Investigations in London employer: Alexander Barnes
Contact Detail:
Alexander Barnes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Fraud Investigations in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech and fraud investigation space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s values and recent news. Tailor your responses to show how your experience aligns with their mission. We want to see you shine, so practice articulating your past successes in fraud investigations and how they relate to the role.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications after a week or so. A quick email expressing your continued interest can set you apart from other candidates. Plus, it shows that you’re proactive and genuinely excited about the opportunity.
✨Tip Number 4
Use our website to apply directly! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed there that you won’t find anywhere else. So, get your CV polished and hit that apply button!
We think you need these skills to ace Head of Fraud Investigations in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in fraud investigations and any relevant qualifications. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Head of Fraud Investigations role. Share specific examples of your leadership in fraud cases and how you've driven improvements in past roles.
Showcase Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear and concise. We want to see how you can document complex findings effectively, so keep it professional yet engaging!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to see what you bring to the table!
How to prepare for a job interview at Alexander Barnes
✨Know Your Fraud Typologies
Make sure you brush up on the various fraud typologies relevant to banking and financial services. Be ready to discuss specific examples of payment fraud, account takeover, and identity fraud, as well as how you've dealt with them in your previous roles.
✨Showcase Your Leadership Skills
As a potential leader of a fraud investigations team, it's crucial to demonstrate your ability to manage and develop teams. Prepare to share experiences where you've set standards for case quality and how you've coached investigators to improve their performance.
✨Understand Regulatory Standards
Familiarise yourself with the evidential and regulatory standards that govern fraud investigations. Be prepared to discuss how you've ensured compliance in past roles and how you would maintain these standards in a fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that test your problem-solving skills in challenging cases. Think about complex investigations you've overseen and be ready to explain your decision-making process, including how you handled escalations and communicated with stakeholders.