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- Tasks: Lead the delivery of cybersecurity and risk management services for clients.
- Company: Join a leading firm specializing in comprehensive cybersecurity solutions.
- Benefits: Enjoy competitive salary, flexible remote work, and comprehensive benefits.
- Why this job: Be part of a dynamic team making a real impact in cybersecurity.
- Qualifications: 5+ years in IT risk management with strong cybersecurity framework knowledge required.
- Other info: Opportunity for ongoing professional development in the latest cybersecurity trends.
The predicted salary is between 48000 - 72000 £ per year.
Location: United Kingdom
Job Type: Full-Time
Department: Service Delivery Manager
Reports to: Chief Information Officer
About Us:
My client specialises in providing comprehensive cybersecurity solutions to help organizations effectively manage their IT risk, maintain security compliance, and safeguard their digital environments. With a focus on frameworks like ISO 27001, NIST, CMMC, SOC 2, and more, we help businesses navigate the complexities of risk management and compliance. As we continue to grow, we are looking for a skilled and customer-centric Service Delivery Manager to ensure the seamless delivery of our cybersecurity and risk management services.
Role Overview:
We are seeking an experienced Service Delivery Manager to oversee the successful delivery of security compliance and IT risk management services for our clients. The ideal candidate will have a strong background in managing security programs, including third-party risk management, incident management, and compliance frameworks such as ISO 27001, NIST, CMMC, SOC 2, Cyber Essentials, ISM/IRAP, and DORA. You will work closely with clients, project teams, and senior leadership to ensure the timely and high-quality execution of services while maintaining strong client relationships and exceeding customer expectations.
Key Responsibilities:
- Oversee the end-to-end delivery of security compliance and IT risk management services, ensuring they meet client requirements and compliance standards.
- Act as the primary point of contact for clients, managing relationships and ensuring the successful execution of projects across multiple frameworks (ISO 27001, NIST, CMMC, SOC 2, Cyber Essentials, ISM/IRAP, DORA).
- Develop and manage delivery plans, timelines, and resource allocations for security compliance projects.
- Coordinate with cross-functional teams to ensure projects are delivered on time, within scope, and within budget.
- Lead client meetings, providing updates on project progress, addressing any issues, and ensuring clients are fully informed.
- Collaborate with internal teams to identify risks and opportunities, ensuring that the services delivered align with client goals and expectations.
- Proactively identify and resolve any service delivery issues or challenges, ensuring minimal disruption to clients.
- Review and manage service level agreements (SLAs), ensuring performance targets are met or exceeded.
- Provide guidance and support to clients on security frameworks, incident management, third-party risk management, and regulatory compliance.
- Monitor and report on the effectiveness of the service delivery process, recommending improvements as needed.
- Ensure that the service delivery process remains aligned with industry best practices and standards for security and compliance.
Qualifications:
- 5+ years of experience in IT risk management, security compliance, or service delivery management, with a strong focus on cybersecurity frameworks (ISO 27001, NIST, CMMC, SOC 2, Cyber Essentials, ISM/IRAP, DORA).
- Strong background in managing third-party risk management, incident management, and security compliance services.
- Proven ability to manage complex projects with multiple stakeholders, meeting deadlines and exceeding customer expectations.
- Excellent interpersonal and communication skills, with the ability to build and maintain strong relationships with clients and internal teams.
- Experience with service delivery methodologies, project management, and performance management.
- Strong problem-solving and analytical skills, with a proactive approach to resolving service delivery issues.
- Knowledge of relevant cybersecurity regulations and compliance standards (ISO 27001, NIST, SOC 2, etc.).
- Certifications such as CISSP, CISM, CISA, or similar are highly desirable.
- Bachelor\’s degree in Business, Information Technology, Cybersecurity, or a related field is preferred.
- Experience with managing large, complex client portfolios and multi-disciplinary teams is a plus.
Why Join Us?
- Competitive salary and performance-based incentives.
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Flexible working environment with options for remote work.
- Ongoing professional development and training in the latest cybersecurity trends and technologies.
- Join a dynamic, innovative company committed to providing industry-leading cybersecurity and risk management solutions.
If you are a skilled Service Delivery Manager with a passion for cybersecurity and IT risk management, and you’re eager to work in a collaborative, client-focused environment, we encourage you to apply. Help us deliver top-tier security compliance and risk management services to organizations around the world!
How to Apply:
Please submit your resume and a cover letter detailing your experience and qualifications to nick.marangos@alexanderbakergroup.com
This job posting highlights the key responsibilities, qualifications, and benefits of the Service Delivery Manager role while emphasizing the expertise needed in security compliance, IT risk management, and industry-standard frameworks.
Service Delivery Manager employer: Alexander Baker Ltd
Contact Detail:
Alexander Baker Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarize yourself with the specific cybersecurity frameworks mentioned in the job description, such as ISO 27001 and NIST. Being able to discuss these frameworks confidently during your interview will demonstrate your expertise and alignment with our needs.
✨Tip Number 2
Highlight your experience in managing client relationships and delivering projects on time. Prepare examples of how you've successfully navigated challenges in service delivery, as this will resonate well with our focus on customer-centricity.
✨Tip Number 3
Showcase your problem-solving skills by preparing to discuss specific instances where you identified and resolved service delivery issues. This will illustrate your proactive approach and ability to maintain high standards in service delivery.
✨Tip Number 4
Research our company’s recent projects or initiatives in cybersecurity. Being knowledgeable about our work will not only help you stand out but also allow you to ask insightful questions during the interview, demonstrating your genuine interest in joining our team.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customize your cover letter to reflect your experience in cybersecurity and IT risk management. Highlight specific frameworks you have worked with, such as ISO 27001 or NIST, and how they relate to the role.
Showcase Relevant Experience: In your resume, emphasize your 5+ years of experience in service delivery management and any relevant certifications like CISSP or CISM. Use bullet points to clearly outline your achievements in managing security compliance projects.
Demonstrate Communication Skills: Since excellent interpersonal and communication skills are crucial for this role, consider including examples in your application that showcase your ability to build strong client relationships and manage stakeholder expectations.
Highlight Problem-Solving Abilities: Provide specific examples in your application where you proactively identified and resolved service delivery issues. This will demonstrate your analytical skills and proactive approach, which are essential for the Service Delivery Manager position.
How to prepare for a job interview at Alexander Baker Ltd
✨Showcase Your Cybersecurity Knowledge
Make sure to highlight your experience with cybersecurity frameworks like ISO 27001, NIST, and SOC 2 during the interview. Be prepared to discuss specific projects where you successfully managed security compliance and IT risk management.
✨Demonstrate Strong Client Relationship Skills
Since the role involves acting as the primary point of contact for clients, share examples of how you've built and maintained strong client relationships in previous positions. Emphasize your communication skills and ability to manage expectations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle service delivery challenges. Think of past experiences where you identified risks or resolved issues effectively and be ready to discuss them.
✨Discuss Your Project Management Experience
Be ready to talk about your experience managing complex projects with multiple stakeholders. Highlight your ability to develop delivery plans, manage timelines, and ensure projects are delivered on time and within budget.
