Customer Care Operative

Customer Care Operative Location: Colchester Salary: £40,000 per annum Benefits: Company van, fuel card, and full benefits Job Type: Full-Time, Permanent Join an Award-Winning Housebuilder – Customer Care Operative Opportunity We’re working with a highly respected, award-winning residential developer to recruit a skilled Customer Care Operative based in Colchester. This is a permanent, full-time position offering an excellent salary package, career stability, and the chance to join a growing business with a strong project pipeline and a people-first approach. Role Overview: As a Customer Care Operative, you’ll take ownership of warranty repairs and aftercare services across newly built homes. You’ll be the face of the company, providing high-quality remedial works and ensuring customer satisfaction remains at the forefront. Key Duties: Carry out multi-trade maintenance works, including carpentry, decorating, mastic works, tiling, and basic plumbing. Conduct Home Demonstrations, introducing customers to their new homes. Investigate and resolve issues professionally, escalating where needed. Prepare detailed reports, including photos and descriptions of issues. Ensure compliance with health & safety and company standards. Maintain clear communication with customers and internal teams. Use digital systems (such as Mcare) to close jobs within service level agreements. Support busy periods, including year-end completions and show home preparation. What We’re Looking For: A trade background or qualification (desirable). Skilled across a range of general maintenance tasks (e.g. carpentry, plastering, roofing, painting, etc.). Friendly, professional, and customer-focused. Able to work independently and solve problems effectively. Organised, punctual, and a great communicator. Competent using digital reporting systems. Full UK driving licence required. What You’ll Get: £40,000 annual salary Company van and fuel card Full range of employee benefits Long-term, stable employment with a reputable developer Opportunities for development and progression Ready to Apply? If you\’re a skilled multi-trader or maintenance professional who enjoys customer interaction and wants to join a supportive, high-quality homebuilder — apply now and take the next step in your career