At a Glance
- Tasks: Help develop adventure products and enhance customer experience through creative marketing.
- Company: Join a premium adventure travel company with a passion for exploration.
- Benefits: Initial project with potential for ongoing part-time work and hands-on experience.
- Other info: Opportunity to work in a dynamic environment with a focus on personal growth.
- Why this job: Make a real impact in a growing business while working on exciting projects.
- Qualifications: Strong communication skills, creativity, and an interest in marketing and operations.
The predicted salary is between 38700 - 47300 £ per year.
- Adventure Product, Marketing & Operations Coordinator
- Contract: Initial 3-Week Project with Opportunity for Ongoing Part-Time Employment
- About Alexander Adventures
Alexander Adventures is a premium UK adventure travel company delivering professionally led expeditions and adventures across the UK and around the world.
As we continue to grow, we’re looking for an organised, creative and commercially minded individual to help develop our adventure products, improve our systems and enhance the customer experience.
This is a varied role where you’ll contribute to product development, marketing, operations and business growth while working alongside our operations and IT development team.
The Opportunity
The successful applicant will begin with an initial three-week project, designed to introduce them to our systems, products and ways of working.
Following successful completion of the project, there is the opportunity to continue in a part-time role (approximately two days per week) based from our County Durham office.
This is an excellent opportunity to become part of a growing business where your ideas, creativity and initiative will genuinely make a difference.
Key Responsibilities
- Adventure Product Development
- Create engaging expedition and itinerary content.
- Build and update adventures within our booking system.
- Review and improve existing trip information.
- Create quotations and scheduled departures.
- Research destinations, accommodation and suppliers.
- Assist with developing new adventures and experiences.
- Website & Digital Content
- Improve the presentation and quality of adventure pages.
- Review and improve the customer journey.
- Produce blogs, destination information and customer resources.
- Ensure all content reflects the Alexander Adventures brand.
- Marketing & Brand Development
- Support social media planning and content creation.
- Assist with marketing campaigns and trip launches.
- Help improve the presentation of the Alexander Adventures brand.
- Suggest creative ideas to increase enquiries and bookings.
- Monitor competitor activity and identify opportunities for improvement.
- Respond to customer enquiries by telephone and email.
- Support customers throughout the booking process.
- Help convert enquiries into bookings.
- Operations
- Learn and manage our booking and operations platform.
- Review automated customer communications.
- Test systems and identify bugs or improvements.
- Work alongside our IT development team to improve systems.
- Carry out quality assurance across the website and booking platform.
- Help improve internal processes and operational efficiency.
- Business Development
- Identify opportunities to improve products, systems and customer experience.
- Contribute ideas to support business growth.
- Support new projects as the business develops.
- Use AI tools, including Chat GPT, to improve productivity and content creation.
Person Specification
We’re looking for someone who
- Is based in the United Kingdom.
- Can work from our County Durham office following the initial project.
- Has excellent written and verbal communication skills.
- Is highly organised and able to manage multiple priorities.
- Enjoys writing and creating engaging content.
- Has an understanding of websites, branding and social media.
- Is confident using Microsoft Office, Google Workspace and AI tools such as Chat GPT.
- Is proactive, reliable and commercially aware.
- Enjoys solving problems and improving systems.
- Can work independently and as part of a small team.
- Experience in administration or business operations.
- Experience in marketing or content creation.
- Experience managing websites or social media.
- Experience within the travel, tourism or outdoor industry.
- Experience using CRM or booking systems.
- Experience with Canva, Adobe Express or similar software.
- What Success Looks Like
By the end of the initial three-week project you will have
- Learned our booking and operations platform.
- Created and improved adventure products and itineraries.
- Enhanced website content.
- Created quotations and departures.
- Improved customer communications.
- Identified opportunities to improve systems and processes.
- Contributed ideas to strengthen our products, website and marketing.
- Please Note
- Applicants must be based in the UK.
- This is not an outdoor instructor or expedition leader position.
- This is not a travel-based role. It is focused on developing and supporting the business behind our adventures.
- Following the initial project, successful applicants will be expected to work from our County Durham office approximately two days per week.
Why Join Alexander Adventures?
This is an opportunity to play a key role within a growing premium adventure travel company.
You’ll work on a wide variety of projects, help shape the future of the business and contribute to improving our products, website, systems and customer experience.
We’re looking for someone who enjoys taking ownership, bringing new ideas and making a genuine impact.
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Adventure Product, Marketing & Operations Coordinator employer: Alexander Adventures
At Alexander Adventures, we pride ourselves on being a dynamic and innovative employer in the adventure travel sector, located in the picturesque County Durham. Our hybrid work model allows for flexibility while fostering a collaborative office environment, where your creativity and initiative can truly shine. With opportunities for professional growth and the chance to contribute to exciting projects, joining our team means becoming part of a passionate community dedicated to delivering exceptional experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Adventure Product, Marketing & Operations Coordinator
✨Get Involved in Local Travel Events
Dive into local travel fairs and tourism expos happening in your area. These events are a fantastic way to meet industry professionals, learn about seasonal hiring, and even snag temporary roles on the spot. Don't forget to bring those business cards!
✨Join Travel and Tourism Groups
Connect with travel and tourism communities on platforms like Facebook or Meetup. These groups often share job opportunities and insider tips on temp roles. Plus, engaging with like-minded people can lead to recommendations directly at companies like Alexander Adventures.
✨Showcase Your Travel Experience
Create a highlight reel of your travel experiences on a personal blog or social media. Show off your passion for the industry and your knowledge about popular destinations. A strong online presence can get you noticed by temp employers looking for enthusiastic candidates!
✨Apply Through Our Website
We urge you to check out our website for temp roles at great companies like Alexander Adventures. It's where you can find the most up-to-date listings, and applying directly through us often gets your application in front of the right people!
We think you need these skills to ace Adventure Product, Marketing & Operations Coordinator
Some tips for your application 🫡
Show Off Your Travel Savvy:In the travel and tourism industry, it's important to highlight any personal travel experiences or knowledge of different destinations. We want to see how your adventures have shaped your understanding of the industry, so weave those stories into your CV and cover letter!
Highlight Relevant Certifications:If you’ve got any travel-related qualifications, like a Certificate in Travel and Tourism or First Aid training, make sure to include them. These show that you’re not just passionate, but also equipped with the know-how to handle various situations in a temporary role at Alexander Adventures.
Flexibility is Key:Since this is a temporary position, it's a good idea to emphasise your availability and flexibility in your application. Make it clear that you're ready to jump in and take on different tasks, whether it's helping with bookings or providing excellent customer service.
Tailor Your Experience to the Role:Connect your skills and any previous roles to what Alexander Adventures is looking for. Use the language from the job description to mirror their needs in your application. This helps you stand out as a candidate who’s not just interested but is also the perfect fit for this temporary gig!
How to prepare for a job interview at Alexander Adventures
✨Showcase Your Customer Service Skills
In the travel and tourism industry, your ability to connect with customers is key. Think of specific examples or experiences where you went above and beyond for a customer. This not only shows your skills but also reflects your genuine passion for helping others enjoy their travels.
✨Knowledge of Travel Trends and Destinations
Get clued up on popular destinations, emerging trends like eco-tourism, or travel technology that's making waves. Being able to discuss these topics during your interview with Alexander Adventures will not only impress them but will demonstrate that you're proactive and engaged with the industry.
✨Emphasise Your Adaptability
Since this is a temporary role, flexibility and adaptability are crucial. Be ready to share examples of times you've quickly adapted to changing situations or customer needs. This will show that you can handle the dynamic nature of the tourism sector.
✨Prepare for Scenario-Based Questions
Expect interviewers to throw some real-world scenarios your way, especially in customer service settings. Practise answering how you would handle an upset customer or plan an itinerary on short notice. This shows your thought process and problem-solving ability right on the spot!
