At a Glance
- Tasks: Lead high-value client accounts and drive their digital marketing success.
- Company: Fast-growing digital marketing agency specialising in E-commerce and AI-driven strategies.
- Benefits: Competitive salary, career progression, ongoing training, and a dynamic work environment.
- Other info: Opportunity for rapid career growth into senior management.
- Why this job: Shape the future of digital marketing while making a real impact for clients.
- Qualifications: Experience in client-facing roles, strong commercial acumen, and assertive communication skills.
The predicted salary is between 50000 - 65000 £ per year.
Our client are a fast growth Digital Marketing agency with a strong record of driving exponential growth for clients. As specialists in E-commerce, Lead Generation, and AI-driven digital marketing strategies, they empower SMEs and owner-managed businesses to outperform their competition through high-performance SEO, PPC, and web development.
They are now seeking a high-calibre Senior Account Manager who doesn't just want a "job," but wants to play a foundational role in growth, managing higher-value clients with demanding expectations, and ultimately helping shape the future of the agency.
The Role: This is not a passive account management role; it is designed for a commercially aggressive, relationship-led leader. You will act as the primary strategic architect and ruthless internal ambassador for a high-value portfolio of clients. You will own the customer journey from onboarding, ensuring every digital marketing investment translates into measurable commercial success and—crucially—an exceptional client perception of ROI.
Key Responsibilities
- Strategic Relationship & Sentiment Management
- Business Goal Alignment: Deeply understand each client's business goals and ensure all campaigns, performance targets, and KPIs are perfectly aligned with their long-term objectives.
- Perception & Sentiment Ownership: Manage not just the raw data, but the client's perception of value. Identify hidden objections and ensure clients fully understand the ROI delivered through high-level performance reviews.
- Executive Influence: Become the "go-to" advisor for business owners, building deep trust and guiding their digital growth strategy.
- Ruthless Customer Advocacy & Assertiveness
- Internal Ambassador: Act as the customer's advocate within the agency and with external partners. Be assertive and not "take no for an answer" when ensuring technical teams and suppliers deliver the performance clients expect.
- Client Accountability: Diplomatically but firmly follow up with clients to ensure they fulfill their responsibilities. Identify ways to make it easier for them to execute tasks that affect campaign performance to prevent avoidable churn.
- Proactive Performance & Issue Resolution
- Pre-emptive Problem Solving: Monitor account health and KPIs daily to identify "red flags" or recurring issues before the client reports it. Adhere strictly to review schedules to ensure no problem goes unaddressed.
- Rapid Escalation: Proactively identify and escalate performance issues. Implement solutions immediately—prioritising action over lengthy debate to ensure timely results.
- Process Evolution & Continuous Improvement
- Success Blockers: Maintain a "continuous improvement" mentality. Identify weaknesses in delivery processes and implement changes to ensure internal and partner processes are always fit for purpose.
- Commercial Expansion: Identify and execute opportunities for account growth and service expansion, ensuring high retention and increased lifetime value.
- Market Leadership: Stay ahead of emerging market trends to provide cutting-edge recommendations that keep clients ahead of their competition.
Required Skills & Experience
- Agency Pedigree: Proven experience in a client-facing role within a digital agency.
- Commercial Acumen: A track record of managing multiple high-value accounts simultaneously while identifying growth opportunities.
- Technical Literacy: Comfortable discussing complex performance metrics and translating them into ROI narratives.
- Assertive Communication: The ability to lead high-level dialogues, manage client expectations, and command respect from internal technical teams and supplier partners.
- Initiative: A self-starter who "owns" this space and uses their own initiative to drive results without constant supervision.
Future Scope & Benefits
- We are looking for a candidate capable of integrating quickly into workflows. For the right person, this role is a stepping stone to senior leadership.
- Shape Agency Processes: Influence how the agency delivers value across the entire business as they scale.
- Career Progression: Clear pathways into Senior Management as the agency continues its focused growth.
- Continuous Learning: Ongoing training in AI and data driven digital marketing.
- Excellent package on offer.
Senior Account Manager in Manchester employer: Alex James Digital
Join a dynamic and rapidly growing Digital Marketing agency that prioritises innovation and client success. As a Senior Account Manager, you will thrive in a culture that values proactive problem-solving and strategic relationship management, with ample opportunities for career progression into senior leadership roles. Enjoy a competitive benefits package and the chance to shape the future of digital marketing for SMEs while working in a collaborative and high-performance environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the digital marketing space. Attend industry events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your expertise! When you get the chance to chat with hiring managers or during interviews, make sure to highlight your experience with high-value accounts and how you've driven growth in previous roles. Use specific examples to demonstrate your impact.
✨Tip Number 3
Be proactive! If you see a company you're interested in, don’t wait for them to post a job. Reach out directly and express your interest in working with them. Tailor your message to show how your skills align with their needs, especially in areas like SEO and PPC.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you nail that interview. Plus, applying directly can sometimes give you a leg up over other candidates. So, take advantage of what we offer and get your application in!
We think you need these skills to ace Senior Account Manager in Manchester
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for digital marketing shine through. We want to see that you’re not just looking for any job, but that you’re genuinely excited about the opportunity to help shape the future of our agency.
Tailor Your Experience:Make sure to highlight your relevant experience in managing high-value accounts and driving growth. Use specific examples that demonstrate your commercial acumen and how you've successfully aligned client goals with performance targets.
Be Assertive and Clear:In your application, communicate assertively. We appreciate candidates who can express their ideas clearly and confidently. Show us that you can lead high-level dialogues and manage expectations effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Alex James Digital
✨Know Your Client Inside Out
Before the interview, dive deep into understanding the agency's clients and their business goals. Familiarise yourself with their current strategies in E-commerce, Lead Generation, and AI-driven marketing. This will help you demonstrate how your experience aligns with their needs and how you can contribute to their growth.
✨Showcase Your Commercial Acumen
Prepare to discuss specific examples from your past roles where you've successfully managed high-value accounts. Highlight how you identified growth opportunities and aligned campaigns with client objectives. This will show that you have the commercial mindset they’re looking for.
✨Demonstrate Assertive Communication
Practice articulating your thoughts clearly and confidently. Be ready to discuss how you've navigated challenging conversations with clients or internal teams. This will illustrate your ability to lead dialogues and manage expectations effectively, which is crucial for this role.
✨Emphasise Continuous Improvement
Think of examples where you've implemented changes to improve processes or performance. Discuss how you monitor account health and proactively resolve issues. This will resonate well with their focus on continuous improvement and proactive problem-solving.
