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For Companies At a Glance
- Tasks: Enhance customer communications and manage CRM campaigns for a fast-growing business.
- Company: Dynamic Manchester-based company focused on innovation and growth.
- Benefits: Professional growth, meaningful impact, and a supportive team environment.
- Why this job: Join a forward-thinking team and shape customer engagement strategies.
- Qualifications: 1+ years in CRM or email marketing with strong analytical skills.
- Other info: Collaborative culture that values creativity and continuous improvement.
The predicted salary is between 28800 - 48000 £ per year.
Our client are a fast growth Manchester business.
As a CRM Executive, you will help enhance customer communications. Reporting to the CRM Manager, you’ll support CRM system setup and maintenance, ensuring marketing efforts are data-driven and fully integrated.
If you\’re ambitious, analytical, and passionate about CRM and digital marketing, this could be the role for you.
Your Key Responsibilities
- Triggered Communications: Review and improve the setup of automated communications across all brands.
- Performance Monitoring:Track CRM campaigns, ensuring accuracy and effectiveness.
- Data Analysis: Collaborate with the Analytics team to gain insights beyond basic metrics, linking data to customer segmentation.
- Lifecycle Programs: Develop and implement email programs aimed at maximising customer retention and reducing churn.
- Promotional Campaigns: Manage the end-to-end process of promotional emails, from planning and creation to testing, deployment, and analysis.
- CRM Campaigns: Oversee CRM initiatives and establish relevant campaigns for our White Label brands.
- Customer Journey Optimisation: Map and enhance customer journeys, identifying churn points and implementing improvements.
- Cross-Functional Collaboration: Work closely with IT, Customer Service, and Marketing teams to ensure cohesive and effective communication strategies.
What we’re looking for
- Experience: Ideally 1+ years in a CRM or email marketing role with campaign management and data analysis experience.
- Technical Skills: Proficiency with email marketing platforms; knowledge of HTML and cross-device email testing is a plus.
- Analytical Mindset: Strong numerical and analytical skills, with the ability to derive actionable insights from data.
- Communication: Excellent verbal and written communication skills, capable of articulating complex information clearly.
- Organisation: Ability to manage multiple projects, prioritise tasks, and meet tight deadlines.
- Team Player: Collaborative attitude with strong interpersonal skills, fostering positive relationships across departments.
- Attention to Detail: Meticulous and methodical approach to work.
- Proactivity: Self-starter with a passion for innovation and continuous improvement in the CRM space.
What you’ll gain
- Professional Growth: Gain hands-on experience in CRM strategy and develop your career within a dynamic company.
- Meaningful Impact: Play a key role in shaping the customer engagement approach of a market-leading organisation.
- Innovative Environment: Thrive in a forward-thinking workplace that encourages creativity and experimentation.
- Supportive Team: Join a collaborative team committed to excellence and continuous development.
Excellent package on offer.
Customer Relationship Management Executive employer: Alex James Digital
Contact Detail:
Alex James Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Management Executive
✨Tip Number 1
Network like a pro! Reach out to people in the CRM and digital marketing space, especially those who work at companies you're interested in. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your previous CRM campaigns and data analysis projects. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common CRM scenarios and challenges. Think about how you would tackle them and be ready to share your insights during the conversation.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it makes it easier for us to keep track of your application.
We think you need these skills to ace Customer Relationship Management Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of CRM Executive. Highlight your experience in CRM and email marketing, and don’t forget to mention any data analysis skills you have. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for CRM and digital marketing. Tell us why you’re excited about this role and how your skills align with our needs. Keep it engaging and personal!
Show Off Your Analytical Skills: Since this role involves a lot of data analysis, make sure to include examples of how you've used data to drive decisions in past roles. We love numbers, so don’t shy away from showcasing your analytical mindset!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Alex James Digital
✨Know Your CRM Basics
Before the interview, brush up on your knowledge of CRM systems and email marketing platforms. Be ready to discuss how you've used these tools in past roles, as well as any specific campaigns you've managed. This shows you're not just familiar with the concepts but have practical experience too.
✨Show Off Your Analytical Skills
Prepare to talk about how you've used data analysis to drive decisions in previous roles. Think of specific examples where your insights led to improved campaign performance or customer retention. This will demonstrate your analytical mindset and ability to derive actionable insights from data.
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. You might be asked to explain complex information, so try to simplify your explanations without losing the essence. This will showcase your verbal and written communication skills.
✨Be a Team Player
Highlight your collaborative experiences during the interview. Share examples of how you've worked with cross-functional teams, like IT or Marketing, to achieve common goals. This will show that you can foster positive relationships and work effectively within a team environment.