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- Tasks: Enhance customer communications and manage CRM campaigns for a fast-growing business.
- Company: Dynamic Manchester-based company focused on innovative customer engagement.
- Benefits: Professional growth, meaningful impact, and a supportive team environment.
- Why this job: Join a forward-thinking workplace and shape customer engagement strategies.
- Qualifications: 1+ years in CRM or email marketing with strong analytical and communication skills.
- Other info: Collaborative culture with opportunities for creativity and career development.
The predicted salary is between 28800 - 43200 £ per year.
Customer Relationship Management Executive
This range is provided by Alex James Digital. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Direct message the job poster from Alex James Digital
Our client are a fast growth Manchester business.
As a CRM Executive, you will help enhance customer communications. Reporting to the CRM Manager, you’ll support CRM system setup and maintenance, ensuring marketing efforts are data-driven and fully integrated.
If you\’re ambitious, analytical, and passionate about CRM and digital marketing, this could be the role for you.
Your Key Responsibilities
- Triggered Communications: Review and improve the setup of automated communications across all brands.
- Performance Monitoring: Track CRM campaigns, ensuring accuracy and effectiveness.
- Data Analysis: Collaborate with the Analytics team to gain insights beyond basic metrics, linking data to customer segmentation.
- Lifecycle Programs: Develop and implement email programs aimed at maximising customer retention and reducing churn.
- Promotional Campaigns: Manage the end-to-end process of promotional emails, from planning and creation to testing, deployment, and analysis.
- CRM Campaigns: Oversee CRM initiatives and establish relevant campaigns for our White Label brands.
- Customer Journey Optimisation: Map and enhance customer journeys, identifying churn points and implementing improvements.
- Cross-Functional Collaboration: Work closely with IT, Customer Service, and Marketing teams to ensure cohesive and effective communication strategies.
What we’re looking for
- Experience: Ideally 1+ years in a CRM or email marketing role with campaign management and data analysis experience.
- Technical Skills: Proficiency with email marketing platforms; knowledge of HTML and cross-device email testing is a plus.
- Analytical Mindset: Strong numerical and analytical skills, with the ability to derive actionable insights from data.
- Communication: Excellent verbal and written communication skills, capable of articulating complex information clearly.
- Organisation: Ability to manage multiple projects, prioritise tasks, and meet tight deadlines.
- Team Player: Collaborative attitude with strong interpersonal skills, fostering positive relationships across departments.
- Attention to Detail: Meticulous and methodical approach to work.
- Proactivity: Self-starter with a passion for innovation and continuous improvement in the CRM space.
What you’ll gain
- Professional Growth: Gain hands‑on experience in CRM strategy and develop your career within a dynamic company.
- Meaningful Impact: Play a key role in shaping the customer engagement approach of a market‑leading organisation.
- Innovative Environment: Thrive in a forward‑thinking workplace that encourages creativity and experimentation.
- Supportive Team: Join a collaborative team committed to excellence and continuous development.
Job Details
- Seniority level: Executive
- Employment type: Full-time
- Job function: Marketing
- Industries: Staffing and Recruiting, Business Consulting and Services
Manchester, England, United Kingdom
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Customer Relationship Management Executive employer: Alex James Digital
Contact Detail:
Alex James Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Management Executive
✨Tip Number 1
Network like a pro! Reach out to people in the CRM and digital marketing space on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy to ask for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous CRM campaigns or any data analysis projects you've worked on. This will give potential employers a taste of what you can bring to the table, especially in a role that values analytical skills.
✨Tip Number 3
Prepare for those interviews! Research the company and their CRM strategies. Be ready to discuss how you can enhance customer communications and optimise customer journeys. Tailor your answers to reflect your passion for CRM and digital marketing.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for ambitious and analytical individuals like you. Plus, applying directly can sometimes give you an edge over other candidates. So, get your application in and let’s make some CRM magic happen!
We think you need these skills to ace Customer Relationship Management Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of CRM Executive. Highlight your experience in CRM and email marketing, and don’t forget to showcase any data analysis skills you have. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about CRM and digital marketing. Share specific examples of your past successes and how they relate to the responsibilities listed in the job description. Let us know why you’re the perfect fit!
Show Off Your Analytical Skills: Since this role involves a lot of data analysis, make sure to mention any tools or platforms you’ve used in the past. If you’ve worked with email marketing platforms or have experience with HTML, shout about it! We love a candidate who can dive deep into data.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at Alex James Digital
✨Know Your CRM Basics
Before the interview, brush up on your knowledge of CRM systems and email marketing platforms. Be ready to discuss your experience with these tools and how you've used them to enhance customer communications in previous roles.
✨Showcase Your Analytical Skills
Prepare examples of how you've tracked and analysed CRM campaigns in the past. Highlight specific metrics you monitored and how you derived actionable insights from data to improve customer retention or reduce churn.
✨Demonstrate Cross-Functional Collaboration
Think of instances where you've worked with different teams, like IT or Marketing, to achieve a common goal. Be ready to explain how you fostered positive relationships and ensured effective communication strategies across departments.
✨Be Proactive and Innovative
Share your ideas on how to improve customer journeys or enhance automated communications. Show your passion for innovation in the CRM space and be prepared to discuss any creative solutions you've implemented in previous roles.
