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- Tasks: Join us as a CRM and Communications Executive, crafting engaging customer journeys and communications.
- Company: We're a fast-growing business focused on innovative marketing strategies and customer engagement.
- Benefits: Enjoy a competitive package, flexible working options, and opportunities for personal growth.
- Why this job: Be part of a dynamic team, enhance your marketing skills, and make a real impact.
- Qualifications: 1-2 years in marketing or agency experience; strong communication and multitasking skills required.
- Other info: Experience with CRM platforms like Salesforce is a plus, but not essential.
The predicted salary is between 28800 - 48000 £ per year.
Our client are a fast growth business. They are now looking for a CRM and Communications Marketing Assistant to join the team.
Your main responsibilities as Marketing Executive (CRM & Communications) will include:
- Working with the Communications Manager to deliver key customer journeys for new and existing customers
- Creating and delivering communications via key platforms including email, "My Account" web app, WhatsApp, SMS and in-building assets for full range of audience segments
- Support with all stages of the CRM process including building email campaigns in the ESP (Dotdigital, Marketing Cloud), working in Salesforce and Arthur to define actions relating to campaigns, setting up the audiences, carrying out relevant testing and scheduling
- Data analysis and reporting on success and on-going actions
- Working with the Communications Manager to optimise communication strategies through personalisation, automation, technological developments and retention activities
You will work closely with all areas of the marketing, sales, customer engagement, operations teams to support in the wider marketing objectives ensuring that all messaging and communications are in line with the Brand look and feel and tone of voice.
The ideal candidate will ideally have 1-2 years experience in a marketing or agency environment and be able to demonstrate a diligent and enthusiastic approach to their work. We’re looking for a good communicator and someone who can cope well with multi-tasking and thrives in a busy environment. Organisation, attention to detail and a talent or passion for data are skills that would be highly beneficial in this role. Previous experience using CRM software platforms (e.g. Salesforce, Dotdigital, Marketing Cloud) would be beneficial but is not essential.
Excellent package on offer.
CRM and Communications Executive employer: Alex James Digital
Contact Detail:
Alex James Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM and Communications Executive
✨Tip Number 1
Familiarise yourself with CRM software like Salesforce and Dotdigital. Even if you haven't used them before, understanding their functionalities can give you an edge during discussions with the hiring team.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've successfully engaged with different audience segments in previous roles. This will demonstrate your ability to tailor messages effectively.
✨Tip Number 3
Highlight any experience you have with data analysis and reporting. Be ready to discuss how you've used data to inform marketing strategies or improve customer engagement in past positions.
✨Tip Number 4
Research the company’s brand voice and recent campaigns. Being able to speak knowledgeably about their current marketing efforts will show your genuine interest and help you stand out as a candidate.
We think you need these skills to ace CRM and Communications Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in CRM and communications. Emphasise any previous roles where you worked with email campaigns, data analysis, or customer engagement strategies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to manage multiple tasks and your attention to detail.
Showcase Relevant Experience: If you have experience with CRM software like Salesforce or Dotdigital, be sure to mention it. Even if it's not essential, demonstrating familiarity with these tools can set you apart from other candidates.
Highlight Data Skills: Since the role involves data analysis and reporting, include examples of how you've used data to drive decisions or improve processes in past roles. This will show your potential employer that you have the analytical skills they are looking for.
How to prepare for a job interview at Alex James Digital
✨Showcase Your Communication Skills
As a CRM and Communications Executive, strong communication skills are essential. Be prepared to discuss your previous experiences where you effectively communicated with different audiences, whether through email campaigns or social media. Highlight any specific examples that demonstrate your ability to tailor messages for various segments.
✨Demonstrate Your Data Savvy
This role involves data analysis and reporting, so be ready to talk about your experience with data-driven decision-making. Discuss any tools you've used, like Salesforce or Dotdigital, and how you've leveraged data to optimise campaigns. If you have examples of successful campaigns driven by data insights, share those!
✨Emphasise Your Organisational Skills
Given the multi-tasking nature of this position, it's crucial to showcase your organisational abilities. Prepare to discuss how you manage multiple projects simultaneously, prioritise tasks, and ensure deadlines are met. Providing specific examples of past experiences will help illustrate your capability in this area.
✨Familiarise Yourself with the Brand
Before the interview, take some time to understand the company's brand, tone of voice, and overall messaging strategy. This knowledge will not only help you answer questions more effectively but also allow you to ask insightful questions about their current communications strategies and how you can contribute to them.
