At a Glance
- Tasks: Lead high-value client accounts and drive their digital marketing success.
- Company: Fast-growing digital marketing agency with a focus on e-commerce and AI strategies.
- Benefits: Competitive salary, career progression, ongoing training, and a dynamic work environment.
- Other info: Opportunity for rapid career growth into senior management.
- Why this job: Shape the future of digital marketing while making a real impact for clients.
- Qualifications: Experience in digital agency roles and strong commercial acumen required.
The predicted salary is between 50000 - 65000 € per year.
Our client are a fast growth Digital Marketing agency with a strong record of driving exponential growth for clients. As specialists in E-commerce, Lead Generation, and AI-driven digital marketing strategies, they empower SMEs and owner-managed businesses to outperform their competition through high-performance SEO, PPC, and web development. They are now seeking a high-calibre Senior Account Manager who doesn't just want a "job," but wants to play a foundational role in growth, managing higher-value clients with demanding expectations, and ultimately helping shape the future of the agency.
The Role:
This is not a passive account management role; it is designed for a commercially aggressive, relationship-led leader. You will act as the primary strategic architect and ruthless internal ambassador for a high-value portfolio of clients. You will own the customer journey from onboarding, ensuring every digital marketing investment translates into measurable commercial success and—crucially—an exceptional client perception of ROI.
Key Responsibilities
- Strategic Relationship & Sentiment Management
- Business Goal Alignment: Deeply understand each client’s business goals and ensure all campaigns, performance targets, and KPIs are perfectly aligned with their long-term objectives.
- Perception & Sentiment Ownership: Manage not just the raw data, but the client’s perception of value. Identify hidden objections and ensure clients fully understand the ROI delivered through high-level performance reviews.
- Executive Influence: Become the "go-to" advisor for business owners, building deep trust and guiding their digital growth strategy.
- Ruthless Customer Advocacy & Assertiveness
- Internal Ambassador: Act as the customer’s advocate within the agency and with external partners. Be assertive and not "take no for an answer" when ensuring technical teams and suppliers deliver the performance clients expect.
- Client Accountability: Diplomatically but firmly follow up with clients to ensure they fulfill their responsibilities. Identify ways to make it easier for them to execute tasks that affect campaign performance to prevent avoidable churn.
- Proactive Performance & Issue Resolution
- Pre-emptive Problem Solving: Monitor account health and KPIs daily to identify "red flags" or recurring issues before the client reports it. Adhere strictly to review schedules to ensure no problem goes unaddressed.
- Rapid Escalation: Proactively identify and escalate performance issues. Implement solutions immediately—prioritising action over lengthy debate to ensure timely results.
- Process Evolution & Continuous Improvement
- Success Blockers: Maintain a "continuous improvement" mentality. Identify weaknesses in delivery processes and implement changes to ensure internal and partner processes are always fit for purpose.
- Commercial Expansion: Identify and execute opportunities for account growth and service expansion, ensuring high retention and increased lifetime value.
- Market Leadership: Stay ahead of emerging market trends to provide cutting-edge recommendations that keep clients ahead of their competition.
Required Skills & Experience
- Agency Pedigree: Proven experience in a client-facing role within a digital agency.
- Commercial Acumen: A track record of managing multiple high-value accounts simultaneously while identifying growth opportunities.
- Technical Literacy: Comfortable discussing complex performance metrics and translating them into ROI narratives.
- Assertive Communication: The ability to lead high-level dialogues, manage client expectations, and command respect from internal technical teams and supplier partners.
- Initiative: A self-starter who "owns" this space and uses their own initiative to drive results without constant supervision.
Future Scope & Benefits
- We are looking for a candidate capable of integrating quickly into workflows. For the right person, this role is a stepping stone to senior leadership.
- Shape Agency Processes: Influence how the agency delivers value across the entire business as they scale.
- Career Progression: Clear pathways into Senior Management as the agency continues its focused growth.
- Continuous Learning: Ongoing training in AI and data driven digital marketing.
- Excellent package on offer.
Senior Account Manager in Blackburn employer: Alex James Digital
Join a dynamic and rapidly growing Digital Marketing agency that not only values your expertise but also empowers you to shape the future of the business. With a strong focus on employee growth, this role offers clear pathways to senior management, continuous learning opportunities in cutting-edge AI and data-driven marketing, and a vibrant work culture that champions innovation and collaboration. Experience a rewarding environment where your contributions directly impact client success and agency performance.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager in Blackburn
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections we make, the better our chances of landing that Senior Account Manager role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, share your insights on digital marketing trends and strategies. We want to demonstrate that we’re not just another candidate, but someone who can truly add value to their team.
✨Tip Number 3
Prepare for those interviews! Research the agency’s clients and recent projects. We need to come armed with ideas on how we can help them achieve their goals. This shows we’re proactive and ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to shape the future of our agency together.
We think you need these skills to ace Senior Account Manager in Blackburn
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for digital marketing shine through. We want to see that you’re not just looking for a job, but that you’re genuinely excited about helping clients grow and succeed.
Tailor Your Experience:Make sure to highlight your relevant experience in account management and digital marketing. We’re looking for someone who can manage high-value clients, so be specific about how your past roles have prepared you for this challenge.
Be Data-Driven:Since we’re all about measurable success, include examples of how you’ve used data to drive results in previous roles. Show us how you’ve turned complex metrics into actionable insights that benefited your clients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Alex James Digital
✨Know Your Clients Inside Out
Before the interview, research the agency's current clients and their industries. Understand their business goals and how digital marketing strategies can help them achieve success. This will show your potential employer that you’re not just familiar with the role but also genuinely interested in their clients' needs.
✨Showcase Your Commercial Acumen
Prepare to discuss specific examples from your past experience where you've successfully managed high-value accounts. Highlight how you identified growth opportunities and aligned campaigns with client objectives. This will demonstrate your ability to drive results and add value to their agency.
✨Be Assertive and Solution-Oriented
During the interview, convey your assertiveness by discussing how you’ve tackled challenges in previous roles. Share instances where you proactively resolved issues or escalated problems effectively. This will illustrate your capability to be a strong internal ambassador for clients.
✨Stay Ahead of Market Trends
Familiarise yourself with the latest trends in digital marketing, especially in e-commerce and AI-driven strategies. Be ready to share your insights on how these trends can impact client success. This will position you as a forward-thinking candidate who can help the agency stay competitive.
