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For Companies At a Glance
- Tasks: Monitor CCTV feeds, investigate incidents, and respond to security events.
- Company: Join Alert Monitoring, a key player in security solutions based in Trowbridge.
- Benefits: Enjoy a competitive salary, 20 days holiday, and free on-site parking.
- Other info: Work 4 nights on, 4 off, with occasional day shifts for training.
- Why this job: Be part of a dynamic team, gain valuable skills, and make a real impact on safety.
- Qualifications: No experience needed; training provided, but admin skills and good communication are essential.
The predicted salary is between 27518 - 27518 £ per year.
Job Description
CONTROL ROOM CCTV OPERATOR – Office Based, 4 on 4 off (Night Shift)
Alert Monitoring (part of the AlertSystems Group) is recruiting a CCTV Operator to work nights in the Alarm Receiving Control Room based in Trowbridge, Wiltshire.
Alarm Receiving Control Room CCTV Operator 4 on 4 off (Night Shift).
What you’ll do –
- Observe images from multiple commercial CCTV alarm screens using the latest in remote monitoring technology and software. Carry out investigations.
- Detect security breaches and threats.
- Analyse and investigate security data, record and report incidents and liaise with teammates, security guards, key holders, security engineers and the emergency services during dynamic live security events and situations.
- Respond to fire, intruder, CCTV and life support system events.
- Assist in investigations with clients and police forces.
- Assist with remote entry to properties.
- Remotely assist persons in lift entrapment situations.
- Call handling and customer service.
- Shifts: 4 on 4 off (nights). You will be required to work occasional day shifts for training purposes and holiday cover.
What we’re looking for –
- The aptitude to accurately follow laid down procedures for investigation, response and escalation protocols.
- Admin skills to log and store accurate records, actions and data, ensuring precise report generation is always available for analysis and investigation by management.
- Confident telephone manner and good customer service skills.
- PC competence, including Microsoft Outlook and Excel.
- SIA CCTV Operators badge (not essential as training will be provided).
What we offer –
- Salary £27,518 per annum (£12.60 per hour).
- 20 days holiday per annum.
- SIA (Security Industry Authority) CCTV Operators training.
- Group Pension contributions.
- Free on-site parking.
- Group Life Insurance Cover x1 annual salary.
- Employee Assistance Programme including – BenefitHub App – employee rewards programme & incentives; Medicash App – health cash plan; Help@hand App – health & Wellbeing support.
All offers of employment are subject to satisfactory 5 year work history verification and the successful completion of a DBS (police) check. Candidates should live within a 10 mile radius of Trowbridge BA14 8RH.
Please Note: Thank you for your application, unfortunately we can only respond to those offering the most relevant skills and experience as outlined in our advert. If you have not received an interview date within 14 working days of your email, please presume your application has been unsuccessful on this occasion.
(No agencies)
Control Room CCTV Operator (Nights) employer: AlertSystems
Contact Detail:
AlertSystems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room CCTV Operator (Nights)
✨Tip Number 1
Familiarise yourself with the latest CCTV technology and software. Being knowledgeable about the tools you'll be using can give you an edge during interviews, showing that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since you'll be handling calls and liaising with various parties, demonstrating a confident and clear telephone manner can set you apart from other candidates.
✨Tip Number 3
Consider obtaining your SIA CCTV Operators badge if you don't already have it. While training is provided, having this certification beforehand can show your commitment to the role and may speed up your onboarding process.
✨Tip Number 4
Make sure you understand the importance of accurate record-keeping and reporting in this role. Being able to discuss how you would manage data and incidents effectively can demonstrate your suitability for the position.
We think you need these skills to ace Control Room CCTV Operator (Nights)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Emphasise any previous roles involving security, monitoring, or customer service.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities of the Control Room CCTV Operator role. Mention your ability to follow procedures, handle calls confidently, and work effectively in a team.
Highlight Technical Skills: Since the role requires PC competence, ensure you mention your familiarity with Microsoft Outlook and Excel. If you have any experience with CCTV systems, be sure to include that as well.
Prepare for Potential Questions: Think about how you would respond to scenarios related to security breaches or emergency situations. Be ready to discuss your problem-solving skills and how you would handle high-pressure situations.
How to prepare for a job interview at AlertSystems
✨Know Your Tech
Familiarise yourself with the latest CCTV monitoring technology and software. Being able to discuss specific tools and how they can be used in security operations will show your technical aptitude.
✨Demonstrate Attention to Detail
Highlight your ability to follow procedures accurately. Prepare examples of how you've successfully logged and reported incidents in previous roles, as this is crucial for the position.
✨Practice Your Communication Skills
Since you'll be liaising with various stakeholders, practice articulating your thoughts clearly. A confident telephone manner is essential, so consider role-playing common scenarios you might encounter.
✨Understand the Role's Responsibilities
Review the job description thoroughly and be ready to discuss how you would handle specific situations, such as responding to security breaches or assisting in investigations. This shows your preparedness and understanding of the role.