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For Companies At a Glance
- Tasks: Join our Service Admin team to manage calls, schedule appointments, and maintain CRM records.
- Company: AlertSystems is a leading security company focused on top-notch customer service and support.
- Benefits: Enjoy a competitive salary, group pension, 22 days holiday, and health support programmes.
- Why this job: Be part of a dynamic team in a busy office, making a real impact on customer satisfaction.
- Qualifications: Proficiency in Microsoft Excel and Word, strong organisational skills, and excellent communication abilities required.
- Other info: This role is 100% site-based in Trowbridge, Wiltshire.
The predicted salary is between 20700 - 28200 £ per year.
AlertSystems is an industry-leading security company specialising in the installation and servicing of CCTV, access control, intruder alarms, and fire alarm systems. Our busy service department is essential to ensuring our customers receive first-class support and service.
We are seeking a highly organised and motivated administrator to join our Service Admin team. The ideal candidate will possess strong skills in Microsoft Excel and Word, thrive in a busy office environment and be able to manage multiple tasks efficiently.
What You’ll Be Doing
- Handle and process incoming calls and emails from customers, taking prompt action as needed.
- Schedule appointments for our service managers, updating their diaries accordingly.
- Process purchase orders from customers.
- Produce chargeable service work quotations ensuring they reach the appropriate decision maker.
- Assist with chargeable service work procedures.
- Maintain accurate CRM records and support the service department in daily operations.
What We’re Looking For
- Proficiency in using Microsoft Excel and Word.
- Strong organisational and multitasking skills.
- Excellent written and verbal communication skills.
- Ability to work effectively in a busy office environment.
- Previous experience using a CRM in a business environment is an advantage.
The Package
- Salary £24,570 p.a. 37.5 hours per week.
- Monday-Thursday 08:30 - 17:00 (one hour lunch) & Fridays 08:30 - 16:30 (half hour lunch).
- Group pension contributions.
- 22 days holiday p.a. + Bank Holidays + an extra day off for your birthday.
- Free on-site parking.
- Group Life Insurance Cover x1 annual salary.
- Employee Assistance Programme including BenefitHub App employee rewards programme & incentives; Medicash App health cash plan; Help hand App health & Wellbeing support.
PLEASE NOTE: Thank you for your application, unfortunately we can only respond to those offering the most relevant skills and experience as outlined in our advert. If you have not received an interview date within 14 working days of your email, please presume your application has been unsuccessful on this occasion.
Administrator Service Admin in Trowbridge, Wiltshire employer: AlertSystems
Contact Detail:
AlertSystems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator Service Admin in Trowbridge, Wiltshire
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, particularly Microsoft Excel and Word. Consider taking a quick online course or tutorial to brush up on any skills you might need to stand out.
✨Tip Number 2
Research AlertSystems and their service department thoroughly. Understanding their products and services will help you demonstrate your enthusiasm and knowledge during any potential interviews.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since the role involves handling customer calls and emails, being able to convey information clearly and professionally is crucial.
✨Tip Number 4
Prepare examples from your past experiences that showcase your organisational and multitasking abilities. Being able to discuss how you've successfully managed multiple tasks in a busy environment will be beneficial during the interview process.
We think you need these skills to ace Administrator Service Admin in Trowbridge, Wiltshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your proficiency in Microsoft Excel and Word, as well as your organisational and multitasking skills. Use specific examples from your previous experience that demonstrate these abilities.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Administrator role. Mention your experience with handling customer communications and scheduling, and express your enthusiasm for working in a busy office environment.
Highlight Relevant Experience: If you have previous experience using a CRM system, be sure to mention it. Provide details on how you used it to support daily operations or improve efficiency in your past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Administrator position.
How to prepare for a job interview at AlertSystems
✨Showcase Your Organisational Skills
As an Administrator in a busy service department, it's crucial to demonstrate your organisational abilities. Prepare examples of how you've successfully managed multiple tasks or projects in the past, highlighting your time management skills.
✨Familiarise Yourself with Microsoft Excel and Word
Since proficiency in Microsoft Excel and Word is essential for this role, brush up on your skills before the interview. Be ready to discuss specific functions or features you’ve used in previous roles that relate to the job description.
✨Prepare for Customer Interaction Scenarios
You'll be handling calls and emails from customers, so think about how you would respond to various customer service scenarios. Practice articulating your approach to resolving issues and ensuring customer satisfaction.
✨Understand the Company and Its Services
Research AlertSystems and their services, such as CCTV and fire alarm systems. Being knowledgeable about the company will not only impress your interviewers but also help you understand how your role fits into their operations.
