At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform. Our core values drive us in our important mission of keeping people safe participating in large customer QBR’s Reviewing renewals and any obstacles limiting adoption or creating renewal risk Collaborate cross functionally with internal teams, including Sales, Marketing, and Product Work with Marketing to deliver and follow up on regular outbound campaigns on new product updates, webinars, trainings, etc. Lead presentations and demos with a consultative, white glove approach Manage account issues and escalations as it relates to licensing, contracts, and renewals What you bring to the role: 5+ years previous experience in account management or sales with a history of success (preferably with a SaaS company) Experience managing a pipeline or roster of named accounts, and an ability to accurately forecast Ability to map account whitespace, connecting the dots in customer organizations and influencing stakeholders from various roles, levels, and profiles to identify and close a deal Exceptional interpersonal skills; clear and concise written and oral communication skills Comfortable building rapport, negotiating, and setting expectations with stakeholders, including those at the executive level Comfortable with ambiguity; ideal candidates have experience adapting in rapidly changing environments and contributing to an evolving sales process Ability to travel to visit clients in and to attend various events and tradeshows throughout the year in your territory Location: This is a hybrid position (2 days a week in-office) based in our Windsor office where you'll have the opportunity to collaborate with our amazing team! Sponsorship: AlertMedia does not sponsor. Must have
Customer Account Director (EMEA) employer: AlertMedia
At AlertMedia, we pride ourselves on being a meaningful employer that values collaboration, personal growth, and community impact. Our hybrid work model in Windsor fosters a supportive environment where employees can thrive, backed by competitive salaries, comprehensive health benefits, and generous time off policies. Join us to be part of a dynamic team dedicated to keeping people safe while enjoying ongoing career development opportunities in an award-winning culture.
