At a Glance
- Tasks: Support delivery and configuration of ITSM solutions while learning from experienced consultants.
- Company: Join Alemba, a forward-thinking IT services company with a collaborative spirit.
- Benefits: Full-time role with opportunities for professional growth and skill development.
- Other info: Dynamic environment with potential for travel and exposure to industry best practices.
- Why this job: Kickstart your IT consulting career and work with innovative technologies.
- Qualifications: 2-3 years in IT Service Management; eagerness to learn and adapt.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Junior Product Consultant role at Alemba. The Junior Technical Product Consultant supports the delivery and configuration of IT Service Management (ITSM) solutions for customers. Working under the guidance of senior consultants and liaising with technical specialists, you will assist across the project life cycle—from requirements gathering through configuration, testing, and deployment—while developing hands-on expertise with Alemba products and related technologies.
This role is designed for someone early in their IT consulting journey or who has an IT Service Desk background, who is comfortable learning new technologies, working with enterprise software, and gradually taking on more technical responsibilities as experience grows.
Duties & Responsibilities
- Support delivery of Alemba ITSM solutions.
- Assist in configuring and deploying Alemba software features initially under supervision.
- Participate in workshops and requirements-gathering sessions, documenting user needs and translating them into clear notes for the project team.
- Liaise with internal teams to investigate issues or minor defects and apply small fixes or configuration changes under guidance.
- Support quality assurance activities.
- Develop technical and product expertise.
- Build foundational knowledge of Alemba products.
- Learn ITIL practices and understand how ITSM processes map to system features and workflows.
- Maintain up-to-date awareness of industry best practices and technical trends.
- Support senior consultants in demonstrating product features or assisting with pre-sales activities such as RFI responses or technical walk-throughs.
- Observe and co-deliver product training sessions as skills develop.
- Assist in creating and maintaining documentation, configuration guides, and project materials including user training videos.
- Contribute to enhancement suggestions on technical forums or feedback channels.
- Help gather structured input for future product enhancements by recording customer observations, recurring needs, or potential gaps.
- Support the execution of project tasks according to timelines, budgets, and scope.
- Occasionally travel to customer sites when required (typically local or regional including overnight stays but may require international travel as your role expands).
- Be willing to adjust working hours when collaborating across time zones.
Qualifications/Experience
- A minimum of 2-3 years’ experience in the IT Service Management industry.
- Foundational understanding of software, databases, or IT infrastructure gained through study, certifications, or previous work experience.
- Familiarity with ITSM principles; ITIL Foundation is preferred or willingness to obtain it.
- Strong analytical skills with the ability to break down customer issues logically.
- A natural curiosity and willingness to learn and adapt.
Beneficial (developed on the job)
- Understanding of networking basics, security concepts, or system architecture.
- Awareness of integration concepts involving email, Active Directory, or asset discovery tools.
- Familiarity with data models or schemas in enterprise applications.
- Solid data analysis skills and ability to draw out insights to help inform decisions.
- Business-acumen or ability to view the software product in a business/market context.
Personal & Professional Qualities
- Enthusiastic learner with strong curiosity about technology and problem-solving.
- Reliable team player who can work independently when needed but seeks support appropriately.
- Communicates ideas clearly and professionally, with strong presentation skills and a high attention to detail.
- Positive, proactive, and adaptable.
- Diplomatic, customer-focused and effective at building rapport.
Junior Product Consultant employer: Alemba
Alemba is an exceptional employer for those starting their journey in IT consulting, offering a supportive work culture that fosters learning and professional growth. With a focus on collaboration and mentorship, employees have the opportunity to develop hands-on expertise in IT Service Management solutions while working alongside experienced consultants. Located in a dynamic environment, Alemba provides access to industry best practices and encourages innovation, making it an ideal place for enthusiastic learners eager to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Product Consultant
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Alemba values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Alemba might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Alemba!
✨Direct Apply to Alemba
Let's not forget to apply directly through the Alemba website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Junior Product Consultant
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Alemba.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Alemba. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Alemba
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
