At a Glance
- Tasks: Manage online customer journeys and support the sales team with order processing.
- Company: Join a dynamic team in a fast-paced sales environment.
- Benefits: Competitive salary, holiday allowance, pension scheme, and career progression.
- Other info: Supportive team culture with opportunities for growth into an Account Manager role.
- Why this job: Be the backbone of sales operations and make a real difference for customers.
- Qualifications: Organised, proactive, with strong communication skills and attention to detail.
The predicted salary is between 28500 - 28500 £ per year.
We're looking for a Sales Support Specialist to help manage the online customer journey and support the wider sales team. This role is key to keeping orders moving smoothly, customers informed, and internal processes running efficiently.
You'll be hands on with order processing, customer updates, pricing, and supporting day to day sales activity.
What you'll be doing:
- Process online and phone orders, keep customers updated throughout, and provide information on stock availability and alternatives where needed.
- Take orders over the phone and help ensure pricing is accurate and competitive.
- Maintain customer records, support bid portal registrations, and feed back any website or product issues to the relevant teams.
- Work closely with the sales team to help drive performance and ensure nothing slips through the cracks.
What we're looking for:
- Someone organised, proactive, and comfortable working in a busy, fast paced environment.
- Strong communication skills and attention to detail are essential, along with the ability to multitask and stay on top of priorities.
- Experience in sales support or administration is useful, and CRM experience is a plus.
What's on offer:
- £27,000 - £30,000 basic salary
- Progression into Account Manager role
- 20 days holiday plus bank holidays, rising with service
- Medicash cash plan
- Death in service cover
- Pension scheme
- Supportive and collaborative team environment
We think you need these skills to ace AV Sales Support in Winnersh
Order Processing
Customer Communication
Pricing Accuracy
Customer Record Maintenance
Bid Portal Registration
Attention to Detail
Multitasking
