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For Companies At a Glance
- Tasks: Provide top-notch customer service and manage bookings in a dynamic environment.
- Company: Join a well-established Accident Repair Centre in Tewkesbury with a strong reputation.
- Benefits: Enjoy no weekend work, a competitive salary, and a pension plan after probation.
- Why this job: This role offers stability, career growth, and a supportive team culture.
- Qualifications: Previous experience as a Service Advisor is preferred; strong communication skills are essential.
- Other info: Contact Holly for more details or to discuss your application.
The predicted salary is between 26000 - 30000 £ per year.
A well-established Accident Repair Centre in Tewkesbury is looking for a dedicated Service Advisor to join their team. If you excel in customer service and have a solid understanding of vehicle repairs, this is a fantastic opportunity offering stability, career growth, and no weekend work!
Key Responsibilities:
- Provide outstanding customer service, handling inquiries efficiently
- Support the front-of-house team to ensure smooth operations
- Promote high-quality standards and customer expectations throughout the Paint & Body Centre
- Manage bookings, updates, and workflow via Windows-based Autoflow Management System
- Assist in managing manufacturer portals for compliance
What You Need:
- Previous experience as a Service Advisor in an automotive or accident repair environment (preferred)
- A team player with strong communication skills
- Problem-solving ability with an empathetic approach to customer service
- Basic knowledge of insurance processes (ideal but not essential)
- Familiarity with Sage (beneficial but not required)
Benefits:
- No weekend work!
- Competitive salary (£26,000 - £30,000, DOE)
- Pension Plan (after 3 months probation)
If you would like to know more about this position, then please forward your CV to (url removed). If you would like to discuss this position, please call and ask to speak to Holly.
Service Advisor employer: Alecto Recruitment
Contact Detail:
Alecto Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services offered by the Accident Repair Centre in Tewkesbury. Understanding their unique selling points and customer service approach will help you tailor your conversations during interviews.
✨Tip Number 2
Brush up on your knowledge of vehicle repairs and common issues that customers face. Being able to speak confidently about these topics will demonstrate your expertise and commitment to the role.
✨Tip Number 3
Network with current or former employees of the company, if possible. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 4
Prepare to discuss your previous experience as a Service Advisor, focusing on specific examples where you excelled in customer service or problem-solving. This will help you stand out as a strong candidate during interviews.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Advisor or in a similar role. Emphasise your customer service skills and any knowledge of vehicle repairs to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the automotive industry. Mention specific examples of how you've excelled in previous roles, particularly in handling inquiries and managing bookings.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as communication, problem-solving, and teamwork. Provide examples of how you've demonstrated these skills in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Alecto Recruitment
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to provide outstanding customer service is crucial. Prepare examples from your previous experience where you successfully handled customer inquiries or resolved issues, demonstrating your communication and problem-solving skills.
✨Familiarise Yourself with Vehicle Repairs
Having a solid understanding of vehicle repairs will set you apart. Brush up on common repair processes and terminology so you can confidently discuss them during the interview, showing that you are knowledgeable and passionate about the automotive industry.
✨Demonstrate Teamwork
This role requires collaboration with the front-of-house team. Be ready to share instances where you worked effectively in a team setting, highlighting your ability to support colleagues and contribute to smooth operations.
✨Prepare for Questions on Compliance and Systems
While familiarity with manufacturer portals and systems like Sage is beneficial, it's not essential. However, be prepared to discuss how you would approach learning new systems and ensuring compliance, showcasing your adaptability and willingness to learn.
