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- Tasks: Support customers and manage bookings in a busy Accident Repair Centre.
- Company: Join a reputable company focused on exceptional customer service in the automotive industry.
- Benefits: Enjoy 21 days holiday, a pension plan, and a friendly work environment.
- Why this job: Perfect for those who love helping others and want to grow in a dynamic team.
- Qualifications: Previous experience as a Service Advisor is preferred; strong communication skills are essential.
- Other info: Work hours are Monday to Thursday 8:00-17:00 and Friday until 16:30.
Are you passionate about providing exceptional customer service in the automotive industry? We are looking for a dedicated Service Advisor to join our busy and reputable Accident Repair Centre. If you have excellent communication skills and a strong understanding of vehicle repairs, this is the perfect opportunity for you!
Key Responsibilities:- Provide excellent support and guidance to front of house team
- Deal efficiently with customer requests and queries to ensure total customer satisfaction
- Promote awareness of quality and customers' needs and expectations throughout the Paint & Body Centre
- Manage bookings in/out and updates to customers on our Windows based Autoflow Management System
- Assist in managing manufacturer portals for compliance
- Previous experience as a Service Advisor in an automotive or accident repair environment (preferred)
- Team player
- Excellent communication skills
- Offer empathy when needed and have good problem-solving skills
- Knowledge of Insurance processes would be ideal but not essential
- Knowledge of basic Sage would be ideal but not essential
Hours of work: Monday - Thursday 8:00-17:00. Friday finish at 4:30.
Salary - depending on experience
21 days holiday plus bank holidays (increases with service)
Pension Plan (after 3 months probation)
If you're ready to take the next step in your career and work with a reputable, customer-focused company, we want to hear from you!
If you would like to know more about this position, then please forward your CV to (url removed). If you would like to discuss this position, please call and ask to speak to Holly.
Please note Alecto Recruitment are acting as an employment business in relation to this vacancy.
Service Advisor employer: Alecto Recruitment
Contact Detail:
Alecto Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and values of our Accident Repair Centre. Understanding what sets us apart will help you demonstrate your enthusiasm for the role during any conversations.
✨Tip Number 2
Brush up on your knowledge of vehicle repairs and customer service best practices. Being able to discuss relevant experiences or scenarios where you've excelled in these areas can really make you stand out.
✨Tip Number 3
Network with current or former Service Advisors in the automotive industry. They can provide insights into the role and may even share tips on how to impress during the interview process.
✨Tip Number 4
Prepare some thoughtful questions about the company culture and team dynamics. This shows that you're genuinely interested in becoming part of our team and helps you assess if it's the right fit for you.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Advisor or in the automotive industry. Emphasise your communication skills and any previous roles where you provided exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of vehicle repairs. Mention specific examples from your past experiences that demonstrate your problem-solving skills and ability to empathise with customers.
Highlight Relevant Skills: In your application, clearly outline your skills related to managing bookings, using management systems like Autoflow, and any knowledge of insurance processes. This will show that you are well-prepared for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Alecto Recruitment
✨Showcase Your Customer Service Skills
As a Service Advisor, exceptional customer service is key. Be prepared to share specific examples of how you've handled customer queries or complaints in the past, demonstrating your ability to empathise and resolve issues effectively.
✨Demonstrate Your Knowledge of Vehicle Repairs
Having a strong understanding of vehicle repairs will set you apart. Brush up on common repair processes and terminology so you can confidently discuss them during the interview, showing that you’re knowledgeable and passionate about the automotive industry.
✨Familiarise Yourself with the Autoflow Management System
Since the role involves managing bookings through a Windows-based system, it’s beneficial to familiarise yourself with similar software. If you have experience with any management systems, be ready to discuss how you used them to improve efficiency and customer satisfaction.
✨Prepare Questions About the Company
Showing interest in the company can make a great impression. Prepare thoughtful questions about their customer service philosophy, team dynamics, or how they handle compliance with manufacturer portals. This demonstrates your enthusiasm for the role and the company.
