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- Tasks: Join our team as a Senior Service Advisor, managing customer bookings and ensuring smooth workshop operations.
- Company: Work with a reputable commercial vehicle dealer in Nottingham, known for its strong industry presence.
- Benefits: Enjoy a starting salary of £27,000+, flexible hours, bonuses, and career progression opportunities.
- Why this job: Perfect for automotive enthusiasts seeking a dynamic role in a supportive and fast-paced environment.
- Qualifications: Experience as a Service Advisor is essential; strong communication and organisational skills are a must.
- Other info: Flexible working hours and training provided to help you excel in your career.
Our client, a reputable commercial vehicle main dealer based in Nottingham, is currently seeking an experienced Senior Service Advisor to join their aftersales team. This is a fantastic opportunity for someone with a strong automotive background - whether from cars or commercial vehicles - who is confident in a fast-paced service environment.
The successful candidate will play a vital role in the day-to-day running of the service department, working closely with customers, technicians, and the workshop team to ensure a high standard of service delivery and efficient workshop flow.
Key Responsibilities:- Handling incoming service calls and managing customer bookings
- Preparing and processing job cards accurately
- Scheduling and allocating work within the workshop
- Assisting with the management of workshop efficiency and workflow
- Maintaining excellent communication with both customers and internal teams
Monday to Friday: 8:30am - 5:00pm OR 9:30am - 6:00pm (flexible, candidate's choice)
1 Saturday per month: 8:00am - 12:00pm
- Previous experience as a Service Advisor in an automotive setting (car or commercial)
- Strong communication and organisational skills
- Confident in managing bookings and workshop scheduling
- Able to work well under pressure and maintain a professional approach
- Proactive, team-oriented, and customer-focused
- Starting from £27,000+, depending on experience
- Bonus scheme to enhance earnings
- Flexible working hours
- Training and support provided
- Opportunities for career progression
This is an excellent opportunity for a motivated individual to join a well-established business with a strong reputation in the commercial vehicle sector. Ideal for a Service Advisor ready to take the next step in their career, or someone from the car side looking to move into commercial.
If you would like to know more about this position, then please forward your CV to (url removed). If you would like to discuss this position, please call and ask to speak to Holly.
Senior Service Advisor employer: Alecto Recruitment
Contact Detail:
Alecto Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor
✨Tip Number 1
Familiarise yourself with the specific requirements of the Senior Service Advisor role. Understand the key responsibilities, such as managing customer bookings and workshop efficiency, so you can confidently discuss how your experience aligns with these tasks during the interview.
✨Tip Number 2
Research the company’s reputation in the commercial vehicle sector. Being knowledgeable about their services and values will help you demonstrate your genuine interest in the position and show that you’re a good fit for their team.
✨Tip Number 3
Prepare examples from your previous experience that highlight your strong communication and organisational skills. Think of specific situations where you successfully managed bookings or improved workflow, as these will be crucial to discuss in your interview.
✨Tip Number 4
Network with professionals in the automotive industry, especially those who have worked as Service Advisors. They can provide valuable insights into the role and may even refer you to opportunities, increasing your chances of landing the job with us.
We think you need these skills to ace Senior Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Advisor, particularly in automotive settings. Emphasise your skills in customer service, workshop scheduling, and communication.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your understanding of the role. Mention specific experiences that demonstrate your ability to handle service calls and manage bookings effectively.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as organisational abilities, teamwork, and the capacity to work under pressure. Use examples from your past roles to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Alecto Recruitment
✨Showcase Your Automotive Knowledge
Make sure to highlight your experience in the automotive industry, whether it's with cars or commercial vehicles. Be prepared to discuss specific scenarios where you've successfully managed service operations or resolved customer issues.
✨Demonstrate Strong Communication Skills
As a Senior Service Advisor, communication is key. Practice articulating your thoughts clearly and confidently. Think of examples where you effectively communicated with customers or team members to ensure smooth operations.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations in the workshop. Prepare by thinking through common challenges in service environments and how you would address them, focusing on maintaining efficiency and customer satisfaction.
✨Emphasise Teamwork and Leadership
Since you'll be working closely with technicians and the workshop team, be ready to discuss your experience in leading teams or collaborating effectively. Share examples that demonstrate your ability to foster a positive team environment while achieving service goals.
