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For Companies At a Glance
- Tasks: Be the go-to person for customers, managing bookings and queries in a busy dealership.
- Company: Join a professional automotive dealership in Poole with a vibrant team culture.
- Benefits: Earn a competitive salary plus uncapped commission, bonuses, and 30 days annual leave.
- Why this job: Make a real impact by building long-term customer relationships in the motor trade.
- Qualifications: 1 year of experience in Aftersales or Service Advisor roles is essential.
- Other info: Enjoy a dynamic work environment with opportunities for growth and development.
Are you an experienced Aftersales Advisor, Service Advisor, Workshop Administrator, or Parts Advisor looking for your next career move in the automotive/motor trade? Join a busy, professional dealership in Poole and become the first point of contact for customers while supporting a fast-paced workshop.
What You'll Do:
- Greet and manage Aftersales customers face-to-face and over the phone
- Schedule service, repair, and MOT bookings efficiently
- Process job cards, invoicing, and warranty/fleet paperwork accurately
- Promote service plans, warranties, and recommended repairs
- Handle customer queries professionally and build long-term relationships
What We're Looking For:
- Minimum 1 year Aftersales or Service Advisor experience in the automotive/motor trade
- Strong customer service, communication, and administrative skills
- Ability to work under pressure in a busy workshop or dealership environment
Working Hours:
Weeks 1-3: Monday - Friday, 07:30 - 18:00 (8.5 hours/day, 42.5 hours/week, 1-hour unpaid break)
Week 4: Monday - Friday, 07:30 - 18:00 (8.5 hours/day, 1-hour unpaid break) plus Saturday 08:30 - 12:30 - 46.5 hours
What We Offer:
- Competitive salary £26,000 - £30,000
- Uncapped commission and departmental bonus scheme
- 30 days annual leave (including bank holidays)
- Pension scheme, employee assistance programme, and discounts on services
If you're a motor trade professional ready to take the next step in Aftersales, apply now and join a team that values your experience and rewards your performance!
Aftersales Advisor in Poole employer: Alecto Recruitment
Contact Detail:
Alecto Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor in Poole
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the dealership. Understand their values, services, and what makes them stand out in the automotive world. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your experience as an Aftersales Advisor can benefit the team. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Make sure you look professional and polished for your interview. It shows that you take the opportunity seriously and respect the company's image.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Aftersales Advisor in Poole
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Advisor role. Highlight your experience in the automotive/motor trade and any relevant skills that match what we're looking for. This shows us you’re serious about the position!
Craft a Catchy Cover Letter: Don’t skip the cover letter! Use it to express your passion for customer service and how your background makes you a perfect fit for our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Skills: In your application, be sure to showcase your strong communication and administrative skills. We want to see how you handle pressure and build relationships with customers, so give us some examples!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on this fantastic opportunity. Don’t wait too long – we’re excited to hear from you!
How to prepare for a job interview at Alecto Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific services offered by the dealership. Familiarise yourself with common aftersales processes, as well as any recent developments in the motor trade that could come up during your chat.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be ready to share examples of how you've handled customer queries or complaints in the past. Think of specific situations where you turned a negative experience into a positive one, as this will demonstrate your ability to build long-term relationships.
✨Practice Makes Perfect
Rehearse common interview questions related to the role, such as how you would manage a busy workshop environment or schedule service bookings efficiently. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the dealership's approach to customer service, or opportunities for professional development. It shows you're genuinely interested in the role and eager to contribute.
