AV & Collaboration Support Technician South UK coverage (Regular travel) £38,000 to £43,000 per annum Love Solving Technical Problems Others Can't? When a video conferencing system fails moments before a board meeting, when a meeting room suddenly goes offline, or when a customer needs an urgent fix to keep their business running, you're the person people turn to. If you enjoy troubleshooting, take pride in finding solutions quickly, and want to work with cutting-edge AV and collaboration technology, this could be the opportunity you've been looking for. What's In It for You? You'll join a highly skilled technical support team where every day brings a new challenge. You'll work with modern collaboration technologies, support customers across multiple regions, and can build expertise in some of the most widely used AV and unified communications platforms in the world. This role offers: Exposure to enterprise-level AV and video conferencing environments A mix of remote support and on-site technical work Opportunities to mentor junior technicians The chance to become a trusted technical expert for key customers A collaborative team culture where your knowledge and ideas are valued Ongoing development within a growing managed services environmentWhat You'll Be Doing As a Support Technician, you'll take ownership of customer issues from first contact through to resolution. You'll: Diagnose and resolve AV and video conferencing faults Provide support via phone, email, chat, video calls and remote access tools Visit customer locations when hands-on troubleshooting is required Manage support tickets accurately and efficiently Keep customers informed and reassured throughout the resolution process Escalate complex issues when necessary Support and coach Tier 1 engineers Participate in preventative maintenance activities and system health checks Work closely with suppliers, engineers and technical specialists to deliver successful outcomes Help improve internal processes and customer service standardsWho We're Looking For You're not just technically capable. You're someone who genuinely enjoys helping customers and solving problems. You'll likely have experience in an AV, video conferencing or technical support environment and be comfortable managing multiple priorities without compromising service quality. You'll stand out if you are: Calm under pressure Naturally curious and analytical Highly organised Customer-focused A strong communicator Equally comfortable working independently or within a teamTechnical Experience We're Interested In You don't need experience with everything listed below, but strong exposure to several of these technologies would be beneficial: Microsoft Teams Rooms Zoom Rooms Poly Neat Cisco Yealink Crestron QSC Extron Audio DSP platforms AV signal distribution systems Meeting rooms, conference spaces, lecture theatres and auditorium environmentsBonus Points If You Have Experience supporting managed AV services Knowledge of ITSM or ticket management platforms such as Zendesk, ServiceNow or similar Experience working to service level agreements (SLAs) Strong understanding of Microsoft Teams technologies A passion for delivering outstanding customer experiences and continuous improvementINDLS Ready for Your Next Challenge? If you're an experienced technical support professional looking to deepen your expertise in AV and collaboration technologies while making a real impact on customer success, we'd love to hear from you. Apply today and bring your problem-solving skills to a role where every day presents a new opportunity to make a difference. Lewis - (phone number removed)
AV Support Technician in London employer: Alecto Recruitment
Join a reputable firm in Orpington as a Fire & Security Service Engineer, where you will benefit from a supportive work culture that values your expertise and offers ongoing training in advanced technology. With a competitive salary, generous holiday allowance, and the provision of a company vehicle or allowance, this role provides an excellent opportunity for personal and professional growth in a thriving environment.
