At a Glance
- Tasks: Provide 2nd line technical support and troubleshoot complex IT issues for diverse clients.
- Company: Join a growing Managed Service Provider in London with a supportive team culture.
- Benefits: Competitive salary, career progression, ongoing training, and a company pension scheme.
- Other info: Dynamic role with exposure to various technologies and excellent growth opportunities.
- Why this job: Advance your IT career while working with cutting-edge technologies and making a real impact.
- Qualifications: Experience in MSP environments and strong knowledge of Microsoft 365 and networking fundamentals.
We are currently seeking an experienced and motivated 2nd Line Support Engineer to join a growing Managed Service Provider (MSP) based in London. This is an excellent opportunity for a skilled IT professional looking to further develop their technical expertise within a fast-paced and customer-focused environment.
As a 2nd Line Support Engineer, you will be responsible for providing remote and onsite technical support to a diverse client base, troubleshooting complex IT issues, and assisting with project work and infrastructure improvements.
Key Responsibilities- Provide 2nd line technical support to a wide range of SME and corporate clients.
- Diagnose and resolve hardware, software, networking, and Microsoft-related issues.
- Escalate and collaborate with 3rd line engineers where necessary.
- Manage and maintain support tickets, ensuring SLA targets are met.
- Support Microsoft 365 environments including Exchange Online, SharePoint, Teams, and Azure AD.
- Assist with server administration and maintenance.
- Configure and troubleshoot networking equipment including routers, switches, and firewalls.
- Support desktop, laptop, mobile device, and peripheral deployments.
- Participate in infrastructure projects, migrations, and system upgrades.
- Deliver excellent customer service and maintain strong client relationships.
- Previous experience working within a Managed Service Provider (MSP) environment.
- Strong knowledge of Microsoft 365, Windows Server, and Windows 10/11.
- Experience with Active Directory, Group Policy, DNS, DHCP, and Azure AD.
- Good understanding of networking fundamentals including TCP/IP, VPNs, VLANs, and firewalls.
- Experience supporting cloud technologies and hybrid environments.
- Familiarity with remote monitoring and management (RMM) tools and ticketing systems.
- Excellent troubleshooting and problem-solving abilities.
- Strong communication and customer service skills.
- Full UK driving licence would be advantageous but not essential.
- Microsoft certifications (MS-900, AZ-900, MD-102, etc.).
- Experience with Azure, Intune, and cybersecurity solutions.
- Knowledge of backup and disaster recovery technologies.
- Exposure to virtualisation technologies such as VMware or Hyper-V.
- Competitive salary of £32,000 - £37,000 per annum.
- Career progression opportunities within a growing MSP.
- Ongoing technical training and certification support.
- Exposure to a wide range of technologies and projects.
- Supportive and collaborative team environment.
- Company pension scheme.
- Holiday entitlement plus bank holidays.
If you are a proactive IT professional with MSP experience and a passion for delivering exceptional technical support, we would love to hear from you.
2nd Line Support Engineer in London employer: Alecto Recruitment
Join a dynamic Managed Service Provider in London that prioritises employee growth and technical expertise. With a competitive salary, ongoing training, and a supportive team culture, this role offers the chance to work on diverse projects while delivering exceptional customer service. Embrace the opportunity to advance your career in a fast-paced environment that values collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer in London
✨Tip Number 1
Network like a pro! Attend industry meetups, tech events, or even local coffee catch-ups. You never know who might be looking for a 2nd Line Support Engineer just like you!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source work that showcases your expertise in Microsoft 365 and networking. This can really make you stand out when chatting with potential employers.
✨Tip Number 3
Prepare for those interviews! Brush up on common troubleshooting scenarios and be ready to demonstrate your problem-solving skills. Practice makes perfect, so grab a mate and do some mock interviews.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to get your foot in the door with us at StudySmarter.
We think you need these skills to ace 2nd Line Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in a Managed Service Provider (MSP) environment. We want to see how your skills align with the role, so don’t be shy about showcasing your knowledge of Microsoft 365 and troubleshooting abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing exceptional technical support and how your previous experiences have prepared you for this role. We love a good story!
Show Off Your Technical Skills:When listing your skills, be specific! Mention your familiarity with tools like Azure AD, DNS, and DHCP. We’re looking for someone who can hit the ground running, so let us know what you bring to the table.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Alecto Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows Server, and networking fundamentals. Be ready to discuss specific issues you've resolved in the past, as this will show your hands-on experience and problem-solving skills.
✨Showcase Your Customer Service Skills
As a 2nd Line Support Engineer, you'll be interacting with clients regularly. Prepare examples of how you've delivered excellent customer service in previous roles. Highlight any situations where you turned a frustrated client into a satisfied one.
✨Familiarise Yourself with the Company
Research the Managed Service Provider you're interviewing with. Understand their client base, the technologies they use, and any recent projects they've undertaken. This will help you tailor your answers and demonstrate your genuine interest in the role.
✨Prepare for Technical Scenarios
Expect to face technical questions or scenarios during the interview. Practice troubleshooting common IT issues related to hardware, software, and networking. Being able to think on your feet and articulate your thought process will impress your interviewers.
