Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers via phone, email, and live chat while resolving their queries.
- Company: Join a friendly support team in Sheffield focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, regular hours, and opportunities for growth.
- Why this job: Be part of a supportive environment that values your contributions and offers career progression.
- Qualifications: Previous customer support experience and strong communication skills are essential.
- Other info: No evenings or weekends required; training provided to help you excel.
The predicted salary is between 20000 - 28000 £ per year.
Customer Support Agent Location: Sheffield (S35 area) Salary: £25,000 per annum Type: Full-Time, Permanent Hours: 37.5 hours per week (Monday to Friday, standard office hours) About the Role We are currently recruiting for a Customer Support Agent to join a professional and friendly support team based in Sheffield. This is an excellent opportunity for someone with a customer-first mindset, excellent communication skills, and the ability to work across multiple digital platforms. You\’ll be responsible for providing prompt and professional support to customers, resolving queries via telephone, email, and live chat. You\’ll also play a key role in ensuring customer satisfaction by delivering accurate information and maintaining a positive and helpful approach throughout every interaction. Key Responsibilities Respond to customer enquiries via phone, email, and live chat Log, manage and resolve customer issues efficiently and professionally Provide accurate product or service information in line with company procedures Ensure all support cases are recorded and updated in the CRM system Collaborate with internal teams to ensure a smooth customer experience Identify common customer issues and suggest improvements Maintain a high standard of customer service and communication Work independently and as part of a team to meet SLAs and KPIs What We\’re Looking For Previous experience in a customer support, contact centre, or helpdesk environment Confident communicator, both verbal and written Strong IT skills including Microsoft Office and CRM systems Ability to work calmly and effectively under pressure A customer-focused, positive attitude with excellent problem-solving skills High attention to detail and accuracy in data entry Self-motivated, reliable and a team player What\’s In It For You This is a fantastic opportunity to grow within a supportive environment that values employee contribution and offers opportunities for personal and professional development. Competitive starting salary of £25,000 Regular working hours (no evenings or weekends) Training and support to help you succeed in your role A friendly, inclusive and professional work environment Opportunities for career growth and progression How to Apply To find out more or apply for this opportunity, please send your CV to . Alecto Recruitment Limited is acting as an Employment Business in relation to this vacancy. If your experience matches, please forward your CV immediately. Take the next step in your career with a company that supports, rewards, and develops its people. INDAM You may be: Customer Service Agent, Helpdesk Advisor, Customer Support Executive, Service Desk Agent, Contact Centre Advisor, Call Handler, Client Support Officer
Customer Support Agent employer: Alecto Recruitment
Contact Detail:
Alecto Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Agent
✨Tip Number 1
Familiarise yourself with common customer support tools and platforms, especially CRM systems. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Practice your communication skills by engaging in mock customer interactions. This will help you articulate your thoughts clearly and confidently, which is crucial for a role that involves resolving customer queries.
✨Tip Number 3
Research StudySmarter's products and services thoroughly. Understanding what we offer will enable you to provide accurate information and show your genuine interest in the company during your discussions.
✨Tip Number 4
Prepare examples of how you've handled difficult customer situations in the past. Highlighting your problem-solving skills and ability to maintain a positive attitude under pressure will resonate well with our hiring team.
We think you need these skills to ace Customer Support Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support or similar roles. Emphasise your communication skills and any specific achievements that demonstrate your ability to resolve customer queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-first mindset and problem-solving abilities. Mention your familiarity with digital platforms and how you can contribute to maintaining high standards of customer service.
Highlight Relevant Skills: In your application, clearly outline your IT skills, particularly with Microsoft Office and CRM systems. Provide examples of how you've used these tools in previous roles to enhance customer satisfaction.
Show Enthusiasm for the Role: Express your genuine interest in the Customer Support Agent position. Mention why you are excited about the opportunity to work in a supportive environment and how you align with the company's values.
How to prepare for a job interview at Alecto Recruitment
✨Showcase Your Customer-Focused Mindset
During the interview, emphasise your commitment to customer satisfaction. Share specific examples of how you've gone above and beyond to help customers in previous roles, demonstrating your customer-first approach.
✨Demonstrate Strong Communication Skills
As a Customer Support Agent, effective communication is key. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you handle difficult conversations and ensure that you maintain a positive tone throughout.
✨Familiarise Yourself with Digital Platforms
Since the role involves working across multiple digital platforms, brush up on your knowledge of common CRM systems and communication tools. Mention any relevant experience you have with these technologies during the interview.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific customer scenarios. Think through potential challenges you might face in the role and prepare thoughtful responses that highlight your problem-solving skills and ability to remain calm under pressure.