At a Glance
- Tasks: Provide 1st line support via phone, email, and ticketing system.
- Company: Growing IT services provider based in London with a fast-paced environment.
- Benefits: Salary between £25,000-£34,000, hybrid working, and funded certifications.
- Other info: Enjoy 25 days holiday plus bank holidays and a supportive team culture.
- Why this job: Kickstart your IT career with clear progression into 2nd line support.
- Qualifications: 6-18 months' experience in IT support and strong communication skills.
We're working with a growing IT services provider based in London who are looking to add a 1st Line Support Engineer to their service desk team. This is an excellent opportunity for someone early in their IT career to join a fast-paced environment with clear progression into 2nd line support.
Responsibilities:
- Providing 1st line support via phone, email, and ticketing system
- Logging, managing, and resolving support tickets within agreed SLAs
- Supporting users with Microsoft 365, Active Directory, and desktop issues
- Escalating complex issues to 2nd/3rd line teams
- Building strong relationships with end users
Tech environment:
- Microsoft 365 / Office 365
- Active Directory (user management, password resets)
- Windows 10/11
- Basic networking (VPNs, DNS, DHCP)
What we're looking for:
- 6-18 months' experience in IT support or helpdesk
- Strong communication skills and customer focus
- Passion for IT and willingness to learn
Package:
- £25,000-£34,000
- Hybrid working (2-3 days remote)
- 25 days holiday + bank holidays
- Funded certifications (Microsoft, CompTIA)
- Clear progression to 2nd Line role
If this role isn't quite right, but you're working in IT Support and open to new opportunities, feel free to apply or get in touch.
1st Line Support Engineer in City of London employer: Alecto Recruitment
Join a dynamic IT services provider in London that prioritises employee growth and development, offering a clear pathway from 1st Line to 2nd Line support. With a supportive work culture, hybrid working options, and funded certifications, this role is perfect for those eager to advance their IT careers while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support Engineer in City of London
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Alecto Recruitment value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Alecto Recruitment a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Alecto Recruitment!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Alecto Recruitment.
We think you need these skills to ace 1st Line Support Engineer in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Alecto Recruitment!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Alecto Recruitment
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
