At a Glance
- Tasks: Provide technical support and guidance for gate automation and access control products.
- Company: Established business in the gate automation and access control sector.
- Benefits: Competitive salary, full training, and opportunities for career advancement.
- Other info: Office-based role in Basingstoke with excellent growth potential.
- Why this job: Join a dynamic team and solve real-world technical challenges.
- Qualifications: Experience in technical support or engineering with strong problem-solving skills.
The predicted salary is between 37350 - 45650 £ per year.
I'm currently recruiting for a Senior Technical Support Engineer to join a well-established business within the gate automation and access control sector. This is an office-based role in Basingstoke, supporting customers and engineers across a range of automated gate, barrier and access control products. The role would suit someone with a strong technical background who enjoys fault finding, problem solving and helping other engineers get to the bottom of technical issues.
The Role
- Provide telephone and email based technical support to customers and engineers
- Assist with fault diagnosis, installation and programming queries
- Advise customers on product selection and suitable equipment
- Identify spare parts and provide technical guidance
- Support the first line technical support team and provide day to day guidance where required
- Assist the sales team with technical specifications and customer requirements
- Deliver technical product training to internal teams and external customers
- Develop training materials including presentations, videos and webinars
- Occasionally attend customer visits and provide technical support to key accounts
- Support the introduction and appraisal of new products
About You
- Previous experience within a technical, electrical, mechanical or electro-mechanical environment
- Strong fault finding and problem solving skills
- Comfortable providing technical advice over the phone and by email
- Good communication skills with the ability to explain technical information clearly
- Experience with gate automation, barriers, access control, automatic doors or similar systems would be beneficial
- Experience in a technical support, service engineering or senior engineering position would be advantageous
- Able to work as part of a technical team and provide guidance to less experienced engineers
Direct experience with the manufacturer's products isn't essential as full training will be provided.
Package
- Salary: Up to £45,000 basic
- Office based in Basingstoke
- Full product and technical training provided
- Opportunity to develop into a senior technical support / team leadership position
If you have a background in gate automation, barriers, automatic doors, access control, industrial doors, electrical engineering or another electro-mechanical environment, I’d be interested in speaking with you.
Gates and Barriers Technical Support Engineer in Basingstoke employer: Alecto Recruitment
As a leading LPCB approved sprinkler contractor, our company offers an exceptional work environment in Surbiton, where innovation meets collaboration. With a strong focus on employee growth, we provide opportunities for career advancement, including fast-tracking to team management roles, alongside a competitive salary and generous benefits package. Our hybrid working model ensures a healthy work-life balance, making us an attractive employer for those seeking meaningful and rewarding employment in the engineering sector.
