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- Tasks: Troubleshoot and resolve AV and IT issues while mentoring junior engineers.
- Company: Innovative provider of integrated audio-visual and collaboration solutions.
- Benefits: Competitive salary, supportive team, continuous learning, and career progression.
- Why this job: Join a passionate team and work on exciting projects with high-profile clients.
- Qualifications: Experience in AV/IT support and strong problem-solving skills required.
- Other info: Opportunity to make a real impact in a dynamic environment.
The predicted salary is between 28000 - 42000 £ per year.
Senior Support Services Engineer - Audio Visual / IT Support
London (with occasional travel)
Full-Time | Permanent
£32,000 to £37,000 per annum
Are you a technically strong AV professional looking to step up into a senior support role? Do you thrive on solving complex technical challenges, supporting high-end AV and IT systems, and mentoring others to deliver exceptional service?
Our client, an established and innovative provider of integrated audio-visual and collaboration solutions, is seeking a Senior Support Services Engineer to become a key player within their growing service and support division.
About the Role
As the Senior Support Services Engineer, you will act as the go-to technical expert for both clients and junior team members. You'll take the lead on complex fault-finding, escalations, and preventative maintenance, while helping to build a culture of excellence in service delivery.
Your day-to-day will include:
- Troubleshooting and resolving issues across AV systems, video conferencing platforms, networks, and control systems (Crestron, QSC, Yealink, Neat, Bose).
- Providing first-class support both remotely and on-site, ensuring timely and effective resolution of client service tickets.
- Configuring and programming systems to meet evolving client needs.
- Conducting preventative maintenance and system health checks to reduce downtime and ensure optimal performance.
- Acting as an escalation point and mentoring junior engineers, providing training and technical guidance.
- Supporting system documentation and creating clear, professional guides and client reports.
- Playing a key role in ongoing support system development, remote access tools, and continuous improvement.
What the Client is Looking For
To thrive in this role, you'll need a blend of technical expertise, problem-solving ability, and a service-focused mindset. We're looking for someone who is both methodical and personable, with the ability to communicate complex issues in a calm and professional manner.
Essential Experience/Skills:
- Proven experience supporting and troubleshooting AV and IT systems in field and/or office-based roles.
- Strong technical knowledge of video conferencing (Teams, Zoom, Webex), networking, audio systems, and control platforms (Crestron, QSC, etc.).
- Comfortable responding to and managing service tickets using platforms like Freshdesk (or similar).
- Experience in configuring, installing, and supporting AV solutions in client-facing environments.
- A positive, proactive attitude and the ability to mentor junior colleagues effectively.
Desirable:
- Industry certifications such as CTS (Certified Technology Specialist), QSC or Crestron training.
- Experience working with platforms such as Yealink, Neat, DSPs, or similar AV technologies.
Why Join Our Client?
This is a fantastic opportunity to join a company that:
- Values professionalism without corporate stiffness - you'll be part of a supportive and passionate team.
- Offers the chance to work on exciting projects with high-profile clients and evolving technologies.
- Encourages continuous learning and career progression, with regular training and technical development opportunities.
- Provides a platform to have your voice heard and make a tangible impact on support processes and client success.
Join a market leader in high-end AV and smart home solutions and take your career to the next level. Apply now!
How to Apply
If you're ready to take your expertise to the next level, we want to hear from you! Submit your CV today, and we'll contact shortlisted candidates promptly.
Audio Visual Support Engineer employer: Alecto Recruitment
Contact Detail:
Alecto Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Audio Visual Support Engineer
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, or even online webinars. Chat with fellow AV enthusiasts and professionals; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best AV projects and troubleshooting successes. This can be a game-changer during interviews, giving potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common technical scenarios you might face as an Audio Visual Support Engineer. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Audio Visual Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in AV and IT support. Use keywords from the job description to show we’re on the same page about what you bring to the table.
Show Off Your Problem-Solving Skills: In your application, share specific examples of how you've tackled complex technical challenges. We love seeing how you’ve made a difference in previous roles!
Keep It Professional Yet Personable: While we want to see your technical expertise, don’t forget to let your personality shine through. A friendly tone can make your application stand out and show us you’re a great fit for our team culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly, and we can’t wait to hear from you!
How to prepare for a job interview at Alecto Recruitment
✨Know Your AV Systems Inside Out
Make sure you brush up on your knowledge of the specific AV systems mentioned in the job description, like Crestron, QSC, and Yealink. Be prepared to discuss your hands-on experience with these technologies and how you've tackled complex issues in the past.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to share examples of how you've resolved technical challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical approach and the positive outcomes of your interventions.
✨Demonstrate Your Mentoring Ability
Since the role involves mentoring junior engineers, think of instances where you've guided others or shared your expertise. Discuss how you foster a collaborative environment and help team members grow, as this will show your leadership potential.
✨Prepare for Client-Facing Scenarios
As you'll be providing first-class support to clients, practice how you would handle difficult client interactions. Think about how to communicate complex technical issues clearly and professionally, ensuring that clients feel supported and understood.
