At a Glance
- Tasks: Provide 1st line support via phone, email, and ticketing system.
- Company: Growing IT services provider based in London with a dynamic team.
- Benefits: Salary between £25,000-£34,000, hybrid working, and funded certifications.
- Other info: Enjoy 25 days holiday plus bank holidays and a supportive learning environment.
- Why this job: Kickstart your IT career with clear progression into 2nd line support.
- Qualifications: 6-18 months' experience in IT support and strong communication skills.
The predicted salary is between 25000 - 34000 £ per year.
We're working with a growing IT services provider based in London who are looking to add a 1st Line Support Engineer to their service desk team. This is an excellent opportunity for someone early in their IT career to join a fast-paced environment with clear progression into 2nd line support.
Responsibilities
- Providing 1st line support via phone, email, and ticketing system
- Logging, managing, and resolving support tickets within agreed SLAs
- Supporting users with Microsoft 365, Active Directory, and desktop issues
- Escalating complex issues to 2nd/3rd line teams
- Building strong relationships with end users
Tech environment
- Microsoft 365 / Office 365
- Active Directory (user management, password resets)
- Windows 10/11
- Basic networking (VPNs, DNS, DHCP)
What we're looking for
- 6-18 months' experience in IT support or helpdesk
- Strong communication skills and customer focus
- Passion for IT and willingness to learn
Package
- 25,000-34,000
- Hybrid working (2‑3 days remote)
- 25 days holiday + bank holidays
- Funded certifications (Microsoft, CompTIA)
- Clear progression to 2nd Line role
If this role isn't quite right, but you're working in IT Support and open to new opportunities, feel free to apply or get in touch.
1st Line Support Engineer employer: Alecto Recruitment
Join a dynamic IT services provider in London that prioritises employee growth and development, offering a clear pathway from 1st Line to 2nd Line Support. With a supportive work culture, hybrid working options, and funded certifications, this role is perfect for those eager to advance their IT careers while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support Engineer
✨Join IT Consulting Meetups
Check out local IT consulting meetups or tech conferences in your area. These events are golden opportunities for us to network, meet potential employers, and pick up insider tips about what's happening in the industry. Plus, you might even get a chance to introduce yourself directly to recruiters from companies like Alecto Recruitment!
✨Tap Into Online Communities
Get involved in online platforms like LinkedIn groups or dedicated forums for IT consulting. Engaging in discussions and sharing your insights can help us build valuable connections and get noticed by hiring managers. The more active we are in these spaces, the better our chances to land that entry-level gig!
✨Use University Resources
If you're still at uni, don't forget your career services! They often have exclusive job fairs or internship programmes tailored for students in IT consulting. We should definitely take advantage of these opportunities before graduation—it's a great way to get a foot in the door with companies like Alecto Recruitment.
✨Showcase Your Skills with Projects
Start building a portfolio of relevant projects or case studies, even if they’re just personal or academic. Showcasing our skills in a tangible way can really impress potential employers. When we apply, let's make sure to highlight these projects in our applications to make us stand out in the crowd!
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at Alecto Recruitment and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at Alecto Recruitment
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
✨Get Comfortable with Tools of the Trade
Familiarise yourself with common tools and software used in IT consulting, like project management software and data analysis tools. Being able to mention your experience (or even a hypothetical example) with these can give you an edge and show that you're prepared to hit the ground running at Alecto Recruitment.
✨Show Your Willingness to Learn
As this is an entry-level role, employers like Alecto Recruitment will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
✨Prepare for Scenario-Based Questions
IT consulting interviews often include scenario-based questions to test your problem-solving and critical thinking skills. Think of a couple of past group projects or internships where you faced challenges and how you overcame them. This demonstrates not only your technical prowess but also your teamwork and communication skills.
