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For Companies At a Glance
- Tasks: Provide AV support, diagnose faults, and assist with installations across various sites.
- Company: Dynamic audio-visual tech company with a focus on innovation.
- Benefits: Competitive salary, overtime pay, private healthcare, and 25 days holiday.
- Other info: Exciting travel opportunities and potential for career progression.
- Why this job: Join a growing team and gain hands-on experience in a vibrant industry.
- Qualifications: Experience in AV support, strong troubleshooting skills, and a full UK driving licence.
The predicted salary is between 36000 - 40000 £ per year.
AV Technical Support Engineer
Location: London & Home Counties (with UK & occasional European travel)
Salary: £36,000 - £40,000 + excellent benefits
Our client, a growing audio-visual technology business specialising in video conferencing, AV solutions, hosting, and networking communications, is looking to recruit an AV Technical Support Engineer to support customers across multiple sites.
The Role
- Attending customer sites to diagnose faults, carry out investigations, PMVs, and support installations
- Managing support tickets from initial call through to resolution
- Keeping customers updated throughout the support process
- Testing and preparing AV equipment ahead of installation
- Supporting project delivery and assisting with VC/AV installations
- Regular travel across London & the Home Counties, with UK-wide and occasional European visits
- Some early starts, late finishes, and overnight stays (expenses fully covered)
What They're Looking For
- Previous AV technical support or installation experience
- Familiarity with systems such as Crestron, Poly, Shure, and commercial displays
- Understanding of Microsoft products / administration (advantageous)
- Strong troubleshooting skills and ability to work independently
- Team-player attitude with a proactive approach
- Full UK driving licence required
Package & Benefits
- £36,000 - £40,000 basic salary
- Door-to-door overtime paid
- 25 days holiday + bank holidays
- Company van (potentially provided)
- Private healthcare
- Company pension scheme
- A strong opportunity for an AV Engineer looking for a hands-on support role with variety, travel, and progression within a growing AV environment
AV Support Engineer in Oxford employer: Alecto Recruitment Ltd
Contact Detail:
Alecto Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV Support Engineer in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the AV industry and let them know you're on the hunt for an AV Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get hands-on! If you can, volunteer for AV events or projects to gain experience and showcase your troubleshooting skills. This not only boosts your CV but also gives you real-world examples to discuss during interviews.
✨Tip Number 3
Prepare for those interviews! Research common AV technical support scenarios and be ready to demonstrate your problem-solving skills. Practice explaining how you've tackled similar issues in the past to show you're the right fit for the role.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for the AV Support Engineer position. Plus, it shows you're genuinely interested in joining our team and helps us get to know you better.
We think you need these skills to ace AV Support Engineer in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your AV technical support experience and familiarity with systems like Crestron and Poly. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about AV technology and how your previous experiences make you a great fit for our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in past roles. We’re looking for someone who can think on their feet and resolve issues independently, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Alecto Recruitment Ltd
✨Know Your AV Gear
Make sure you brush up on your knowledge of AV equipment like Crestron, Poly, and Shure. Familiarity with these systems will not only help you answer technical questions but also show that you're genuinely interested in the role.
✨Show Off Your Troubleshooting Skills
Prepare to discuss specific examples where you've diagnosed and resolved technical issues. Think of a couple of scenarios where you had to troubleshoot under pressure, as this will demonstrate your problem-solving abilities.
✨Be Ready for Practical Questions
Expect some hands-on questions or scenarios during the interview. They might ask how you would approach a particular installation or support ticket, so think through your process and be ready to explain it clearly.
✨Highlight Your Team Spirit
Since this role requires a proactive team-player attitude, be prepared to share experiences where you collaborated with others. Emphasise your ability to communicate effectively and keep customers updated throughout the support process.