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- Tasks: Lead troubleshooting and support for high-end AV and IT systems while mentoring junior engineers.
- Company: Innovative provider of integrated audio-visual and collaboration solutions.
- Benefits: Competitive salary, continuous learning, and opportunities for career progression.
- Other info: Be part of a supportive culture that values your input and professional growth.
- Why this job: Join a passionate team and work on exciting projects with high-profile clients.
- Qualifications: Experience in AV/IT support, strong technical knowledge, and a service-focused mindset.
The predicted salary is between 32000 - 37000 £ per year.
Are you a technically strong AV professional looking to step up into a senior support role? Do you thrive on solving complex technical challenges, supporting high-end AV and IT systems, and mentoring others to deliver exceptional service? Our client, an established and innovative provider of integrated audio-visual and collaboration solutions, is seeking a Senior Support Services Engineer to become a key player within their growing service and support division.
About the Role
As the Senior Support Services Engineer, you will act as the go-to technical expert for both clients and junior team members. You'll take the lead on complex fault-finding, escalations, and preventative maintenance, while helping to build a culture of excellence in service delivery. Your day-to-day will include:
- Troubleshooting and resolving issues across AV systems, video conferencing platforms, networks, and control systems (Crestron, QSC, Yealink, Neat, Bose).
- Providing first-class support both remotely and on-site, ensuring timely and effective resolution of client service tickets.
- Configuring and programming systems to meet evolving client needs.
- Conducting preventative maintenance and system health checks to reduce downtime and ensure optimal performance.
- Acting as an escalation point and mentoring junior engineers, providing training and technical guidance.
- Supporting system documentation and creating clear, professional guides and client reports.
- Playing a key role in ongoing support system development, remote access tools, and continuous improvement.
What the Client is Looking For
To thrive in this role, you'll need a blend of technical expertise, problem-solving ability, and a service-focused mindset. We're looking for someone who is both methodical and personable, with the ability to communicate complex issues in a calm and professional manner.
Essential Experience/Skills:
- Proven experience supporting and troubleshooting AV and IT systems in field and/or office-based roles.
- Strong technical knowledge of video conferencing (Teams, Zoom, Webex), networking, audio systems, and control platforms (Crestron, QSC, etc.).
- Comfortable responding to and managing service tickets using platforms like Freshdesk (or similar).
- Experience in configuring, installing, and supporting AV solutions in client-facing environments.
- A positive, proactive attitude and the ability to mentor junior colleagues effectively.
Desirable:
- Industry certifications such as CTS (Certified Technology Specialist), QSC or Crestron training.
- Experience working with platforms such as Yealink, Neat, DSPs, or similar AV technologies.
Why Join Our Client?
This is a fantastic opportunity to join a company that:
- Values professionalism without corporate stiffness - you'll be part of a supportive and passionate team.
- Offers the chance to work on exciting projects with high-profile clients and evolving technologies.
- Encourages continuous learning and career progression, with regular training and technical development opportunities.
- Provides a platform to have your voice heard and make a tangible impact on support processes and client success.
Audio Visual Support Engineer in Oxford employer: Alecto Recruitment Ltd
Contact Detail:
Alecto Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Audio Visual Support Engineer in Oxford
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups to connect with other AV professionals. You never know who might have the inside scoop on job openings or can refer you to their company.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best AV projects and troubleshooting successes. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Don’t just apply – engage! When you find a role that excites you, reach out to the hiring manager or team on LinkedIn. A friendly message expressing your enthusiasm can set you apart from the crowd.
✨Tip Number 4
Keep learning! Stay updated on the latest AV technologies and trends. Consider taking online courses or certifications to boost your knowledge and show employers you're committed to growth.
We think you need these skills to ace Audio Visual Support Engineer in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Audio Visual Support Engineer role. Highlight your technical expertise and experience with AV systems, video conferencing platforms, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about AV support and how you can contribute to our team. Be sure to mention any mentoring experience, as we value that in our culture.
Showcase Problem-Solving Skills: In your application, give examples of complex technical challenges you've solved in the past. We love candidates who can think on their feet and provide exceptional service, so don't hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Alecto Recruitment Ltd
✨Know Your AV Systems Inside Out
Make sure you brush up on your knowledge of the specific AV systems mentioned in the job description, like Crestron, QSC, and Yealink. Be prepared to discuss your hands-on experience with these technologies and how you've tackled complex issues in the past.
✨Show Off Your Problem-Solving Skills
During the interview, be ready to share examples of how you've resolved technical challenges. Think of specific scenarios where you had to troubleshoot AV or IT systems, and explain your thought process and the steps you took to find a solution.
✨Demonstrate Your Mentoring Ability
Since the role involves mentoring junior engineers, come prepared with examples of how you've supported or trained others in previous positions. Highlight your communication skills and how you can simplify complex concepts for those less experienced.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's approach to service delivery and ongoing support system development. This shows your genuine interest in the role and helps you understand how you can contribute to their culture of excellence.