Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Diagnose AV faults, manage support tickets, and assist with installations across various sites.
- Company: Dynamic audio-visual tech company with a focus on innovation and customer support.
- Benefits: Competitive salary, overtime pay, 25 days holiday, and travel expenses covered.
- Other info: Opportunity for travel across the UK and Europe with excellent career growth potential.
- Why this job: Join a growing team and make an impact in the exciting world of AV technology.
- Qualifications: Experience in AV support or installation, strong troubleshooting skills, and a proactive attitude.
The predicted salary is between 36000 - 40000 £ per year.
Are you the right applicant for this opportunity? Find out by reading through the role overview below.
Location: London & Home Counties (with UK & occasional European travel)
Salary: £36,000 - £40,000 + excellent benefits
Our client, a growing audio-visual technology business specialising in video conferencing, AV solutions, hosting, and networking communications, is looking to recruit an AV Technical Support Engineer to support customers across multiple sites.
The Role
- Attending customer sites to diagnose faults, carry out investigations, PMVs, and support installations
- Managing support tickets from initial call through to resolution
- Keeping customers updated throughout the support process
- Testing and preparing AV equipment ahead of installation
- Supporting project delivery and assisting with VC/AV installations
- Regular travel across London & the Home Counties, with UK-wide and occasional European visits
- Some early starts, late finishes, and overnight stays (expenses fully covered)
What They're Looking For
- Previous AV technical support or installation experience
- Familiarity with systems such as Crestron, Poly, Shure, and commercial displays
- Understanding of Microsoft products / administration (advantageous)
- Strong troubleshooting skills and ability to work independently
- Team-player attitude with a proactive approach
- Full UK driving licence required
Package & Benefits
- £36,000 - £40,000 basic salary
- Door-to-door overtime paid
- 25 days holiday
AV Support Engineer in Basingstoke employer: Alecto Recruitment Ltd
Contact Detail:
Alecto Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV Support Engineer in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the AV industry and let them know you're on the hunt for an AV Support Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get hands-on! If you can, volunteer for AV events or projects to gain experience and showcase your troubleshooting skills. This will not only boost your CV but also give you real-world examples to discuss in interviews.
✨Tip Number 3
Prepare for those interviews! Research common AV technical support scenarios and practice your responses. Be ready to demonstrate your knowledge of systems like Crestron and Poly, as well as your problem-solving approach.
✨Tip Number 4
Apply through our website! We make it easy for you to find the right opportunities. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace AV Support Engineer in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant AV technical support experience. We want to see how your skills match the job description, so don’t be shy about showcasing your familiarity with systems like Crestron and Poly.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about AV technology and how your proactive attitude makes you a great fit for our team. Keep it concise but engaging!
Show Off Your Troubleshooting Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve problems independently, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Alecto Recruitment Ltd
✨Know Your AV Gear
Make sure you brush up on your knowledge of AV systems like Crestron, Poly, and Shure. Familiarity with these technologies will not only help you answer technical questions but also show that you're genuinely interested in the role.
✨Show Off Your Troubleshooting Skills
Prepare to discuss specific examples where you've diagnosed and resolved AV issues. Think of a couple of scenarios where you turned a tricky situation around, as this will demonstrate your problem-solving abilities.
✨Be Ready for Practical Questions
Expect some hands-on questions or scenarios during the interview. They might ask how you'd approach a particular installation or troubleshoot a common issue, so be ready to think on your feet and showcase your practical knowledge.
✨Highlight Your Team Spirit
Since this role requires a team-player attitude, be prepared to share experiences where you've collaborated effectively with others. Emphasise your proactive approach and how you contribute positively to a team environment.