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- Tasks: Join our team as a Claims Handler, supporting customers through the claims process.
- Company: Be part of a well-established insurance organisation that values collaboration and service excellence.
- Benefits: Enjoy a competitive salary, 23 days holiday, and company-paid private medical insurance after 6 months.
- Why this job: This role offers a chance to make a real impact while working in a supportive and friendly environment.
- Qualifications: You need at least 2 years of customer service experience; insurance background is a plus.
- Other info: We promote diversity and welcome applications from all backgrounds.
The predicted salary is between 20000 - 30000 £ per year.
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Location: Watford
Salary: £25,000 per annum
Working Hours: 35 hours per week (9am to 5pm, Monday to Friday, with a one-hour lunch break)
We are working with an established insurance organisation to recruit a professional and detail-focused Claims Handler. This is an excellent opportunity to join a friendly and collaborative team where you will play a key role in supporting new business and customer retention targets by delivering exceptional service across the claims process.
Key Responsibilities:
Assess and authorise claims via telephone, email, and post
Provide ongoing support for existing claims
Issue written confirmations of claim decisions
Ensure compliance with internal guidelines and regulatory requirements, including support for vulnerable customers
Maintain adherence to data protection, conduct risk, consumer duty, and anti-fraud/money laundering protocols
Communicate clearly, professionally, and empathetically with clients
Attend regular one-to-one meetings and appraisals; track personal progress and training needs
Recommend process improvements to boost efficiency and enhance customer experience
Work closely with team members to meet shared goals and deliver high-quality outcomes
Offer training support and knowledge-sharing within the team
Maintain a broad understanding of related departmental procedures to enable cross-functional support
Knowledge, Skills & Experience:
Knowledge:
Minimum 2 years of customer service experience (claims or insurance background advantageous)
Skills:
Strong written and verbal communication
High standards of numeracy and literacy
Clear, professional use of language
Active listening and customer empathy
Ability to build rapport and strong relationships
Effective organisation and multi-tasking capabilities
Problem-solving and logical reasoning
Customer-first mindset with a proactive approach
Composed and focused under pressure
Ownership of tasks with accountability
Collaborative and cooperative team player
Self-driven and able to work on own initiative
Adaptable and open to new working methods
Honest, professional, and confident
£25,000 salary per annum
35-hour working week (Monday to Friday, 9am-5pm)
23 days holiday per year
Company pension scheme (auto-enrolled)
Death in service benefit (10x salary from day one)
Voluntary dental cover (post-probation)
Company-paid private medical insurance (after 6 months)
Performance-related bonus (subject to eligibility and scheme terms)
Aldwych Consulting values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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Claims Handler employer: Aldwych Consulting
Contact Detail:
Aldwych Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Familiarise yourself with the insurance claims process. Understanding how claims are assessed and authorised will give you a significant advantage during interviews, as you'll be able to speak confidently about your knowledge and how it relates to the role.
✨Tip Number 2
Highlight your customer service experience in conversations. Since the role requires strong communication and empathy, be prepared to share specific examples of how you've successfully handled customer interactions in the past.
✨Tip Number 3
Demonstrate your problem-solving skills. Think of scenarios where you've had to resolve issues or improve processes in previous roles, as this will show your proactive approach and ability to contribute positively to the team.
✨Tip Number 4
Prepare questions that reflect your interest in the company culture and team dynamics. Asking insightful questions during your interview can help you stand out and show that you're genuinely interested in being part of their collaborative environment.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in claims or insurance. Use specific examples that demonstrate your strong communication skills and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Emphasise your customer-first mindset and how your previous experiences align with the responsibilities of a Claims Handler.
Highlight Key Skills: In your application, clearly outline your skills such as active listening, empathy, and organisation. Provide examples of how you've used these skills in past roles to enhance customer experience.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Claims Handler.
How to prepare for a job interview at Aldwych Consulting
✨Showcase Your Customer Service Skills
As a Claims Handler, your ability to communicate clearly and empathetically is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional service.
✨Understand the Claims Process
Familiarise yourself with the claims process and relevant regulations. Being able to discuss how you would assess and authorise claims will demonstrate your knowledge and readiness for the role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've had to think critically and solve problems under pressure. This will show that you can handle the demands of the job effectively.
✨Emphasise Team Collaboration
Highlight your experience working in teams and how you contribute to shared goals. Mention any training or support you've provided to colleagues, as this aligns with the collaborative nature of the role.
