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- Tasks: Welcome guests and maintain high standards in the Spa & Leisure areas.
- Company: Aldwark Manor Estate, a luxury hotel set in beautiful countryside.
- Benefits: Competitive pay, free meals, gym access, and discounts for you and friends.
- Other info: Exciting growth opportunities with new facilities opening soon.
- Why this job: Join a passionate team and create memorable experiences for guests.
- Qualifications: Customer service skills and a passion for hospitality.
The predicted salary is between 26784 - 26784 ÂŁ per year.
Position reports to: Head of Spa & Leisure / Senior Manager
Located: Aldwark Manor Estate, Aldwark, Nr. Alne, York, YO611UF
Hours of Work: 24 hours per week
Salary: 21 & over ÂŁ12.80
Benefits:
- Apprenticeship and other development opportunities
- Gym and leisure use
- Share of gratuities
- Hospitality Rewards platform
- Employee Assistance Program
- Free meal on duty
- Refer a friend bonus
- Free golf for yourself and discounted for friends and family
- Uniform provided
- Additional Days holiday after 3 years of service
- Food and Beverage Discount when dining at Hotel of 20%
Aldwark Manor Estate is a privately owned Hotel with Golf nestled in a picturesque village between York and Harrogate. Set in 200 acres of beautiful countryside, this luxury Hotel provides a complete escape for both business and leisure guests and is a popular venue for weddings. In recent years, the hotel has undergone significant investment and renovation, transforming the bedrooms, restaurant, residents’ lounge, sports bar and all public areas to deliver a refined and contemporary guest experience. December marked the completion and opening of the new Salus Spa facilities, further enhancing the estate’s luxury leisure offering. The next phase of development will see the addition of new bedrooms, expanded event spaces and additional treatment rooms, all scheduled to open later this year.
Our Mission statement is: “Never be ordinary” in our product, quality or people — with the ambition of being “Always Aldwark” in exceeding our guests’ and team members’ expectations.
We are currently seeking an experienced and motivated Team member who can join us in this very exciting Position to join our team at Aldwark Manor Estate. We are looking for someone who is passionate about the industry and is a teamwork and drives for the best in everything that you do.
Main purpose of the role: To ensure that the Spa & Leisure guests are welcomed to the business, while ensuring that the Spa & Leisure areas are kept to the highest standards.
Main duties include:
- To ensure that all Residents and Leisure guests always receive a high level of customer service from pre-arrival until they depart.
- Daily assisting with Spa reception with guest meet and greet, spa orientation, Spa & Leisure guests check in and out, taking payment, alongside internal customer enquiries on service and bookings.
- To ensure the highest standards of hygiene, cleanliness, and tidiness in the Leisure area.
- To adhere to the opening and closing procedures of the department.
- Assist in the cleaning of the department and light maintenance of the equipment.
- To always maintain personal hygiene standards.
- Assist in the monitoring and control of the pool in relation to standards given in the maintenance manual.
- To be responsible for handling cash and cashing up at the end of a shift.
- Be able to carry out both pool and spa tests and take corrective action where necessary.
- Provide refreshments to day spa, hotel, and Leisure guests within the Spa.
- Maintaining an adequate provision of towels, robes, and slippers throughout the day for all day spa guests and Hotel residents.
- Regular changing rooms checks for cleanliness and making sure the used towel drops are regularly emptied and used laundry taken to the in-house laundry.
- Poolside checks, checking for cleanliness and all equipment is running correctly.
Spa & Leisure Receptionist / Attendant in York employer: Aldwark Manor
Contact Detail:
Aldwark Manor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa & Leisure Receptionist / Attendant in York
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Aldwark Manor Estate. Familiarise yourself with their mission and values, especially their 'Never be ordinary' mantra. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Think about how you can highlight your customer service skills and teamwork experience, as these are key for the Spa & Leisure Receptionist role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! Make sure you look the part when you go for your interview. A smart, professional appearance shows that you take the opportunity seriously and are ready to represent Aldwark Manor Estate's high standards.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role and the team!
We think you need these skills to ace Spa & Leisure Receptionist / Attendant in York
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the spa and leisure industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing top-notch service to our guests.
Tailor Your CV: Make sure your CV is tailored to the role of Spa & Leisure Receptionist/Attendant. Highlight any relevant experience you have in customer service or hospitality, and don’t forget to mention any specific skills that relate to the duties listed in the job description.
Be Professional Yet Friendly: Your written application should reflect the friendly and professional atmosphere we cultivate at Aldwark Manor Estate. Use a warm tone, but keep it polished. Remember, we’re looking for someone who can make our guests feel welcome from the very first interaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Aldwark Manor
✨Know the Spa & Leisure Scene
Familiarise yourself with the latest trends in spa and leisure services. Research Aldwark Manor Estate's offerings and be ready to discuss how you can contribute to their mission of 'Never be ordinary'. This shows your genuine interest in the role and the establishment.
✨Customer Service is Key
Prepare examples from your past experiences where you provided exceptional customer service. Think about situations where you went above and beyond for guests, as this role heavily relies on creating a welcoming atmosphere for Spa & Leisure guests.
✨Dress the Part
Since you'll be working in a luxury environment, make sure to dress smartly for your interview. A polished appearance reflects your understanding of the hospitality industry and the standards expected at Aldwark Manor Estate.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about the training opportunities or how they maintain high hygiene standards in the leisure areas. This demonstrates your enthusiasm and commitment to being part of their team.