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- Tasks: Ensure the Spa & Leisure area is clean and welcoming while providing top-notch customer service.
- Company: Aldwark Manor Estate, a luxury hotel set in stunning countryside.
- Benefits: Competitive pay, free meals, discounts, and opportunities for personal development.
- Other info: Exciting growth with new facilities and career advancement opportunities.
- Why this job: Join a vibrant team in a beautiful setting and enhance guest experiences.
- Qualifications: Strong customer service skills and a passion for hospitality.
The predicted salary is between 29900 - 32000 £ per year.
Position reports to: Assistant Spa & Leisure Manager and Head of Spa & Leisure.
Located: Aldwark Manor Estate, Aldwark, Nr. Alne, York, YO611UF
Hours of Work: 24 hours per week
Salary: 21 & over £12.80
Benefits:
- Apprenticeship and other development opportunities.
- Share of Tronc.
- Hospitality Rewards platform.
- Employee Assistance Program.
- Free meals on duty.
- Refer a friend bonus.
- Free golf for yourself and discounted for friends and family.
- Uniform provided.
- Food and Beverage Discount when dining at our hotel of 20%.
Aldwark Manor Estate is a privately owned hotel with golf, nestled in a picturesque village between York and Harrogate. Set within 200 acres of beautiful countryside, this luxury estate offers a complete escape for both business and leisure guests and is a highly sought-after venue for weddings and special occasions. In recent years, the hotel has undergone significant investment and renovation, transforming the bedrooms, restaurant, residents’ lounge, sports bar and all public areas to deliver a refined and contemporary guest experience. December marked the completion and opening of the new Salus Spa facilities, further enhancing the estate’s luxury leisure offering. The next phase of development will see the addition of new bedrooms, expanded event spaces and additional treatment rooms, all scheduled to open later this year.
Main purpose of the role: To ensure that the Spa & Leisure is kept to the highest standards of hygiene, cleanliness, and tidiness.
Main duties include:
- To ensure that all Residents and Leisure guests always receive a high level of customer service from pre-arrival until they depart.
- Daily assisting with Spa reception with guest meet and greet, spa orientation, Spa & Leisure guests check in and out, taking payment, alongside internal customer enquiries on service and bookings.
- To ensure the highest standards of hygiene, cleanliness, and tidiness in the Leisure area.
- To adhere to the opening and closing procedures of the department.
- Assist in the cleaning of the department and light maintenance of the equipment.
- To always maintain personal hygiene standards.
- Assist in the monitoring and control of the pool in relation to standards given in the maintenance manual.
- Be able to carry out both pool and spa tests and take corrective action where necessary.
- Provide refreshments to day spa, hotel, and Leisure guests within the Spa.
- Maintaining an adequate provision of towels, robes, and slippers throughout the day for all day spa guests and Hotel residents.
- Regular changing room checks for cleanliness and making sure the used towel drops are regularly emptied and used laundry taken to the in-house laundry.
- Poolside checks, checking for cleanliness and ensuring all equipment is running correctly.
Spa & Leisure Attendant Salus Spa at Aldwark Manor Estate in York employer: Aldwark Manor
Contact Detail:
Aldwark Manor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa & Leisure Attendant Salus Spa at Aldwark Manor Estate in York
✨Tip Number 1
Get to know the place! Before your interview, take a stroll around Aldwark Manor Estate if you can. Familiarising yourself with the surroundings shows genuine interest and helps you chat about the venue during your interview.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how you’d provide top-notch customer service and maintain hygiene standards, as these are key for the Spa & Leisure Attendant role.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. A neat appearance reflects your commitment to personal hygiene and the high standards expected at Salus Spa.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows appreciation and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Spa & Leisure Attendant Salus Spa at Aldwark Manor Estate in York
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for the hospitality industry shine through! We want to see how excited you are about providing top-notch service to our guests at Aldwark Manor Estate.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Spa & Leisure Attendant role. Highlight any relevant experience you have in customer service or leisure facilities, and don’t forget to mention your attention to detail!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Use bullet points if it helps to organise your thoughts!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at our beautiful estate!
How to prepare for a job interview at Aldwark Manor
✨Know the Spa Inside Out
Before your interview, make sure you familiarise yourself with the Salus Spa facilities and services. Understanding what they offer will help you answer questions confidently and show your genuine interest in the role.
✨Customer Service is Key
Since this role revolves around providing excellent customer service, think of examples from your past experiences where you went above and beyond for a guest or client. Be ready to share these stories during the interview to demonstrate your commitment to high standards.
✨Hygiene and Cleanliness Matters
Given the emphasis on hygiene and cleanliness in the job description, brush up on relevant health and safety standards. You might be asked how you would maintain these standards, so having specific strategies in mind will set you apart.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics, training opportunities, or future developments at Aldwark Manor Estate. This shows that you're not just interested in the job, but also in how you can grow within the company.