At a Glance
- Tasks: Welcome guests, manage inquiries, and ensure a smooth check-in experience.
- Company: Aldwark Manor Estate, a luxury hotel set in stunning countryside.
- Benefits: Competitive pay, free meals, discounts, and development opportunities.
- Other info: Enjoy free golf and additional holiday after three years of service.
- Why this job: Join a vibrant team and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for hospitality.
The predicted salary is between 27500 - 27500 £ per year.
Located: Aldwark Manor Estate, Aldwark, Nr. Alne, York, YO611UF
Hours of Work:
Salary: £13.25 per hour
Benefits:
- Apprenticeship and other development opportunities
- Share of gratuities
- Hospitality Rewards platform
- Employee Assistance Program
- Free meal on duty
- Refer a friend bonus
- Free golf for yourself and discounted for friends and family
- Uniform provided
- Additional days holiday after 3 years of service
- Food and Beverage Discount when dining at Hotel of 20%
Aldwark Manor Estate is a privately owned hotel with golf nestled in a picturesque village between York and Harrogate. Set in 200 acres of beautiful countryside, this luxury hotel provides a complete escape for both business and leisure guests and is a popular venue for weddings. In recent years, the hotel has undergone significant investment and renovation, transforming the bedrooms, restaurant, residents’ lounge, sports bar and all public areas to deliver a refined and contemporary guest experience. December marked the completion and opening of the new Salus Spa facilities, further enhancing the estate’s luxury leisure offering. The next phase of development will see the addition of new bedrooms, expanded event spaces and additional treatment rooms, all scheduled to open later this year.
Main purpose of the role: To ensure that the guests and customers are welcomed to the hotel and support with their questions and queries. To check guests into their rooms and be a friendly face throughout the whole customer journey. Reception acts as the first point of contact between guests and the organisation. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. They must always uphold company culture while making guests feel welcomed and valued.
Main duties include:
- Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
- Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
- Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required
- Greet guests and visitors warmly and make them feel welcome and attended to
- Receive and redirect mail, phone calls, packages, etc.
- Answer phones and take messages from potential guests in a timely and respectful manner
- Show round the areas of the hotel and share a bit of history of the hotel with the guests
- Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions
- Ensure that guest spaces and lobby are clean and tidy at all times
- Act as a liaison between guests and any department necessary including the kitchen, housekeeping, etc.
- Taking luggage to storage and/or to bedrooms
- Book dinner times
- Trace and ensure guest requests are completed
- Maintain inventory of supplies and order new stock as needed
- Guest care and service including guest check-in and check-out
- Enquiry handling
- Guest safety
- Audit and simple accounting/report production duties
Hotel Receptionist - Aldwark Manor Estate in York employer: Aldwark Manor
Aldwark Manor Estate is an exceptional employer, offering a vibrant work culture where hospitality professionals can thrive. With competitive pay, generous benefits including free meals, golf, and a focus on employee development through apprenticeships, staff are encouraged to grow within the company. Nestled in stunning countryside, the estate provides a unique environment that enhances both personal and professional experiences for its team members.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist - Aldwark Manor Estate in York
✨Get Involved in Local Events
Dive into the local food scene by attending food festivals, culinary competitions, or community events. These gatherings are perfect for networking with industry professionals, showcasing your passion for hospitality, and even finding potential apprenticeship opportunities!
✨Join Hospitality Forums and Groups
Get yourself on platforms like Facebook or MeetUp and join hospitality-specific groups. Sharing your enthusiasm and connecting with people already in the industry can provide inside info and even lead to apprenticeship openings you might not find elsewhere.
✨Visit Local Venues Directly
Don’t underestimate the power of a face-to-face encounter! Pop into local restaurants or cafes with your bright smile and a keen interest in learning. Many places are keen to take on apprentices, especially if you can show a genuine interest right at their doorstep.
✨Utilise School Resources
If you're currently studying, make sure you chat with your college’s career services team. They often have exclusive partnerships with local businesses and can help you find apprenticeships in hospitality, especially tailored to new entrants like us.
We think you need these skills to ace Hotel Receptionist - Aldwark Manor Estate in York
Some tips for your application 🫡
Show Your Passion for Hospitality:When applying for an apprenticeship in hospitality at Aldwark Manor, make sure to express your genuine enthusiasm for food and service. Share any relevant personal experiences, whether it’s working at family gatherings or volunteering at local events. This showcases your commitment and love for the industry right from the start!
Highlight Customer Service Experience:Even if you haven't worked in a formal hospitality setting, include any customer service roles you’ve had. This could be anything from helping out at a café to retail positions. Emphasising skills like communication and problem-solving will help us see that you're equipped to make customers feel welcome at Aldwark Manor.
Don’t Forget about Food Safety Knowledge:While you may still be learning, showing that you have a basic understanding of food hygiene and safety can set your application apart. Even mentioning food handling courses or certifications you’ve completed, or simply your willingness to learn, demonstrates readiness to jump into the apprenticeship and make the most of it!
Tailor Your CV to the Role:Keep your CV focused and concise by tailoring it specifically for this apprenticeship. Highlight skills like teamwork and adaptability, which are crucial in hospitality. We want to see potential and enthusiasm, so it’s okay if you don’t have extensive experience yet—just show us that you're eager to learn and grow with Aldwark Manor!
How to prepare for a job interview at Aldwark Manor
✨Know Your Menu
Before heading into your interview at Aldwark Manor, brush up on your knowledge of the menu items they offer. Being able to discuss their signature dishes or even suggest a popular pairing shows your passion and readiness to dive into the culinary world!
✨Demonstrate Your Customer Service Skills
In hospitality, customer service is key. Be prepared to share examples of how you've handled challenging customers or gone the extra mile to ensure someone has a great experience, even if it's from a school project or family gatherings. They want to see your attitude!
✨Show Enthusiasm for Learning
As an apprentice, your eagerness to learn can be your biggest asset. Talk about your motivations for choosing the hospitality sector, and express your excitement to learn the ropes from experienced professionals at Aldwark Manor. They’ll appreciate your fresh perspective and ambition!
✨Brush Up on Basic Food Safety
Knowledge of food hygiene and safety standards is super important in the hospitality industry. Familiarise yourself with basic food safety principles to discuss during your interview. Show that you understand why this knowledge matters, especially in a bustling environment like Aldwark Manor!
