At a Glance
- Tasks: Welcome guests, manage inquiries, and ensure a smooth check-in experience.
- Company: Aldwark Manor Estate, a luxury hotel set in stunning countryside.
- Benefits: Competitive pay, free meals, discounts, and development opportunities.
- Other info: Enjoy free golf and additional holiday after three years of service.
- Why this job: Join a vibrant team and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for hospitality.
The predicted salary is between 27500 - 27500 £ per year.
Located: Aldwark Manor Estate, Aldwark, Nr. Alne, York, YO611UF
Hours of Work:
Salary: £13.25 per hour
Benefits:
- Apprenticeship and other development opportunities
- Share of gratuities
- Hospitality Rewards platform
- Employee Assistance Program
- Free meal on duty
- Refer a friend bonus
- Free golf for yourself and discounted for friends and family
- Uniform provided
- Additional days holiday after 3 years of service
- Food and Beverage Discount when dining at Hotel of 20%
Aldwark Manor Estate is a privately owned hotel with golf nestled in a picturesque village between York and Harrogate. Set in 200 acres of beautiful countryside, this luxury hotel provides a complete escape for both business and leisure guests and is a popular venue for weddings. In recent years, the hotel has undergone significant investment and renovation, transforming the bedrooms, restaurant, residents’ lounge, sports bar and all public areas to deliver a refined and contemporary guest experience. December marked the completion and opening of the new Salus Spa facilities, further enhancing the estate’s luxury leisure offering. The next phase of development will see the addition of new bedrooms, expanded event spaces and additional treatment rooms, all scheduled to open later this year.
Main purpose of the role: To ensure that the guests and customers are welcomed to the hotel and support with their questions and queries. To check guests into their rooms and be a friendly face throughout the whole customer journey. Reception acts as the first point of contact between guests and the organisation. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. They must always uphold company culture while making guests feel welcomed and valued.
Main duties include:
- Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
- Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
- Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required
- Greet guests and visitors warmly and make them feel welcome and attended to
- Receive and redirect mail, phone calls, packages, etc.
- Answer phones and take messages from potential guests in a timely and respectful manner
- Show round the areas of the hotel and share a bit of history of the hotel with the guests
- Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions
- Ensure that guest spaces and lobby are clean and tidy at all times
- Act as a liaison between guests and any department necessary including the kitchen, housekeeping, etc.
- Taking luggage to storage and/or to bedrooms
- Book dinner times
- Trace and ensure guest requests are completed
- Maintain inventory of supplies and order new stock as needed
- Guest care and service including guest check-in and check-out
- Enquiry handling
- Guest safety
- Audit and simple accounting/report production duties
Hotel Receptionist - Aldwark Manor Estate in York employer: Aldwark Manor
Aldwark Manor Estate is an exceptional employer, offering a vibrant work culture where hospitality professionals can thrive. With competitive pay, generous benefits including free meals, golf, and a focus on employee development through apprenticeships, staff are encouraged to grow within the company. Nestled in stunning countryside, the estate provides a unique environment that enhances both personal and professional experiences for its team members.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist - Aldwark Manor Estate in York
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Aldwark Manor Estate's facilities, services, and local attractions. This way, when you chat with guests, you can provide them with insider tips and make their stay even more enjoyable.
✨Tip Number 2
Practice your people skills! Being a receptionist means you'll be the friendly face of the hotel. Work on your communication and listening skills so you can connect with guests and handle their queries like a pro.
✨Tip Number 3
Show off your enthusiasm! When you apply through our website, let your passion for hospitality shine through. Share why you love working in this industry and how you can contribute to making every guest feel special.
✨Tip Number 4
Network like a champ! Connect with current employees or join hospitality groups online. Building relationships can give you insights into the company culture and might even lead to a referral, which is always a bonus!
We think you need these skills to ace Hotel Receptionist - Aldwark Manor Estate in York
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects the hospitality vibe we cherish at Aldwark Manor Estate.
Tailor Your Application:Make sure to tailor your application specifically for the Hotel Receptionist role. Highlight your relevant experience and skills that align with the job description, like customer service and communication skills, to show us you’re the perfect fit!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out – we love a good list!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly, and it shows us you’re keen on joining our team at Aldwark Manor Estate. We can’t wait to hear from you!
How to prepare for a job interview at Aldwark Manor
✨Know the Hotel Inside Out
Before your interview, take some time to research Aldwark Manor Estate. Familiarise yourself with its history, amenities, and recent renovations. This will not only impress the interviewer but also help you answer questions about how you can contribute to enhancing the guest experience.
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've gone above and beyond to assist customers. Highlight your ability to handle inquiries and resolve issues, as this is crucial for the role.
✨Practice Common Interview Questions
Anticipate questions like 'How would you handle a difficult guest?' or 'What do you think makes excellent customer service?' Practising your responses will help you feel more confident and articulate during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
