At a Glance
- Tasks: Coordinate unforgettable events and manage reservations with a focus on customer satisfaction.
- Company: Aldwark Manor Estate, a luxury hotel set in stunning countryside.
- Benefits: Enjoy free meals, golf perks, and a supportive work environment with development opportunities.
- Other info: Join us in a beautiful setting with great career growth potential.
- Why this job: Be part of a dynamic team creating memorable experiences for guests and making dreams come true.
- Qualifications: Strong communication skills and a passion for hospitality.
The predicted salary is between 25000 - 30000 £ per year.
Position: Events and Reservations Coordinator
Reports to: Rooms Division Manager / Reservations Supervisor
Location: Aldwark Manor Estate, Aldwark, Nr. Alne, York, YO61 1UF
Hours of work: 24 - 30 hours per week
Benefits:
- Apprenticeship and other development opportunities.
- Share of gratuities.
- Hospitality Rewards platform.
- Employee Assistance Program.
- Free meals on duty.
- Refer a friend bonus.
- Free golf for yourself and discounted for friends and family.
- Uniform provided.
- Additional Days holiday after 3 years of service.
- Food and Beverage Discount when dining at our Hotel of 20%.
Aldwark Manor Estate is a privately owned Hotel with Golf nestled in a picturesque village between York and Harrogate. Set in 200 acres of beautiful countryside, this luxury Hotel provides a complete escape for both business and leisure guests and is a popular venue for weddings. In recent years, the hotel has undergone significant investment and renovation, transforming the bedrooms, restaurant, residents’ lounge, sports bar and all public areas to deliver a refined and contemporary guest experience. December marked the completion and opening of the new Salus Spa facilities, further enhancing the estate’s luxury leisure offering. The next phase of development will see the addition of new bedrooms, expanded event spaces and additional treatment rooms, all scheduled to open later this year.
Our Mission statement is At Aldwark Manor Estate, our mission is simple yet powerful: “Never be ordinary” in our product, quality or people — with the ambition of being “Always Aldwark” in exceeding our guests’ and team members’ expectations.
Purpose of the role: To support the smooth running of the Reservations and Events department to ensure calls and enquiries are handled in an efficient manner.
Main duties of the role:
- To be responsible for delivering high quality reservations booking experience ensuring sales and revenue opportunities are maximised in line with budgeted targets, whilst exceeding customer expectations.
- To ensure all reservation enquiries are handled in line with company standard.
- Create quality proposals which fit the client’s requirements.
- Following up on enquiries.
- Chasing payment, posting deposits, corrections and receipts.
- Prepare and communicate Event sheets with relevant detail.
- Following up post-event for feedback with a future-sales mindset.
- Event planning liaison with the operational teams.
- Planning events with attention to financial and time constraints.
- Support site visits and show rounds for prospective clients.
- You will be responsible for driving and developing event business into the Hotel by pro-active sales activity.
- To be confident in handling all types of customers including both direct & agencies, understanding how to adapt techniques and approach.
- Processing, amending and updating bookings as required.
- Converting enquiries into sales.
- Wedding show rounds / proposal and planning.
The above is a non-exhaustive list of duties and you are expected to undertake any other duties as requested by your Manager. The Company reserves the right to amend your job description in line with the changing demands of the business.
Hotel Events / Wedding & Reservations Coordinator in York employer: Aldwark Manor
At Aldwark Manor Estate, we pride ourselves on being an exceptional employer, offering a supportive work culture that values personal growth and development. As a Spa & Leisure Receptionist, you will enjoy a range of benefits including free meals on duty, discounted golf for friends and family, and opportunities for professional advancement through our apprenticeship programmes. Nestled in the stunning countryside between York and Harrogate, our luxurious hotel environment fosters a sense of community and commitment to excellence, ensuring that both our guests and team members experience the extraordinary.
