At a Glance
- Tasks: Coordinate unforgettable events and manage reservations with a focus on customer satisfaction.
- Company: Aldwark Manor Estate, a luxury hotel set in stunning countryside.
- Benefits: Enjoy free meals, golf perks, and a supportive work environment with development opportunities.
- Other info: Join us in a beautiful setting with great career growth potential.
- Why this job: Be part of a dynamic team creating memorable experiences for guests and making dreams come true.
- Qualifications: Strong communication skills and a passion for hospitality.
The predicted salary is between 25000 - 30000 £ per year.
Position: Events and Reservations Coordinator
Reports to: Rooms Division Manager / Reservations Supervisor
Location: Aldwark Manor Estate, Aldwark, Nr. Alne, York, YO61 1UF
Hours of work: 24 - 30 hours per week
Benefits:
- Apprenticeship and other development opportunities.
- Share of gratuities.
- Hospitality Rewards platform.
- Employee Assistance Program.
- Free meals on duty.
- Refer a friend bonus.
- Free golf for yourself and discounted for friends and family.
- Uniform provided.
- Additional Days holiday after 3 years of service.
- Food and Beverage Discount when dining at our Hotel of 20%.
Aldwark Manor Estate is a privately owned Hotel with Golf nestled in a picturesque village between York and Harrogate. Set in 200 acres of beautiful countryside, this luxury Hotel provides a complete escape for both business and leisure guests and is a popular venue for weddings. In recent years, the hotel has undergone significant investment and renovation, transforming the bedrooms, restaurant, residents’ lounge, sports bar and all public areas to deliver a refined and contemporary guest experience. December marked the completion and opening of the new Salus Spa facilities, further enhancing the estate’s luxury leisure offering. The next phase of development will see the addition of new bedrooms, expanded event spaces and additional treatment rooms, all scheduled to open later this year.
Our Mission statement is At Aldwark Manor Estate, our mission is simple yet powerful: “Never be ordinary” in our product, quality or people — with the ambition of being “Always Aldwark” in exceeding our guests’ and team members’ expectations.
Purpose of the role: To support the smooth running of the Reservations and Events department to ensure calls and enquiries are handled in an efficient manner.
Main duties of the role:
- To be responsible for delivering high quality reservations booking experience ensuring sales and revenue opportunities are maximised in line with budgeted targets, whilst exceeding customer expectations.
- To ensure all reservation enquiries are handled in line with company standard.
- Create quality proposals which fit the client’s requirements.
- Following up on enquiries.
- Chasing payment, posting deposits, corrections and receipts.
- Prepare and communicate Event sheets with relevant detail.
- Following up post-event for feedback with a future-sales mindset.
- Event planning liaison with the operational teams.
- Planning events with attention to financial and time constraints.
- Support site visits and show rounds for prospective clients.
- You will be responsible for driving and developing event business into the Hotel by pro-active sales activity.
- To be confident in handling all types of customers including both direct & agencies, understanding how to adapt techniques and approach.
- Processing, amending and updating bookings as required.
- Converting enquiries into sales.
- Wedding show rounds / proposal and planning.
The above is a non-exhaustive list of duties and you are expected to undertake any other duties as requested by your Manager. The Company reserves the right to amend your job description in line with the changing demands of the business.
Hotel Events / Wedding & Reservations Coordinator in York employer: Aldwark Manor
Aldwark Manor Estate is an exceptional employer, offering a vibrant work culture that prioritises employee development and well-being. With benefits such as free meals on duty, a share of gratuities, and opportunities for professional growth through apprenticeships, team members are encouraged to thrive in a supportive environment. Nestled in the stunning countryside between York and Harrogate, employees enjoy a picturesque setting, along with unique perks like free golf and discounts at the hotel, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Events / Wedding & Reservations Coordinator in York
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Aldwark Manor and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Hotel Events / Wedding & Reservations Coordinator in York
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Aldwark Manor that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Aldwark Manor.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Aldwark Manor get a sense of who you are beyond your experience!
How to prepare for a job interview at Aldwark Manor
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Aldwark Manor and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
