Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate events and reservations, ensuring exceptional customer experiences and maximising sales opportunities.
- Company: Aldwark Manor Estate, a luxury hotel set in stunning countryside.
- Benefits: Apprenticeship opportunities, gratuities share, free meals, and discounts on food and golf.
- Other info: Exciting career growth in a beautifully renovated hotel with a mission to 'Never be ordinary'.
- Why this job: Join a dynamic team and help create unforgettable experiences for guests.
- Qualifications: Strong communication skills and a passion for hospitality.
The predicted salary is between 20000 - 25000 ÂŁ per year.
Position: Events and Reservations Coordinator
Reports to: Rooms Division Manager / Reservations Supervisor
Location: Aldwark Manor Estate, Aldwark, Nr. Alne, York, YO61 1UF
Hours of work: 24-30 hours per week
Benefits:
- Apprenticeship and other development opportunities
- Share of gratuities
- Hospitality Rewards platform
- Employee Assistance Program
- Free meals on duty
- Refer a friend bonus
- Free golf for yourself and discounted for friends and family
- Uniform provided
- Additional Days holiday after 3 years of service
- Food and Beverage Discount when dining at our Hotel of 20%
Aldwark Manor Estate is a privately owned Hotel with Golf nestled in a picturesque village between York and Harrogate. Set in 200 acres of beautiful countryside, this luxury Hotel provides a complete escape for both business and leisure guests and is a popular venue for weddings. In recent years, the hotel has undergone significant investment and renovation, transforming the bedrooms, restaurant, residents’ lounge, sports bar and all public areas to deliver a refined and contemporary guest experience. December marked the completion and opening of the new Salus Spa facilities, further enhancing the estate’s luxury leisure offering. The next phase of development will see the addition of new bedrooms, expanded event spaces and additional treatment rooms, all scheduled to open later this year.
Our Mission statement is: At Aldwark Manor Estate, our mission is simple yet powerful: “Never be ordinary” in our product, quality or people — with the ambition of being “Always Aldwark” in exceeding our guests’ and team members’ expectations.
Purpose of the role: To support the smooth running of the Reservations and Events department to ensure calls and enquiries are handled in an efficient manner.
Main duties of the role:
- To be responsible for delivering high quality reservations booking experience ensuring sales and revenue opportunities are maximised in line with budgeted targets, whilst exceeding customer expectations
- To ensure all reservation enquiries are handled in line with company standard
- Create quality proposals which fit the client’s requirements
- Following up on enquiries
- Chasing payment, posting deposits, corrections and receipts
- Prepare and communicate Event sheets with relevant detail
- Following up post-event for feedback with a future-sales mindset
- Event planning liaison with the operational teams
- Planning events with attention to financial and time constraints
- Support site visits and show arounds for prospective clients
- You will be responsible for driving and developing event business into the Hotel by pro-active sales activity
- To be confident in handling all types of customers including both direct & agencies, understanding how to adapt techniques and approach
- Processing, amending and updating bookings as required
- Converting enquiries into sales
- Wedding show rounds / proposal and planning
The above is a non-exhaustive list of duties and you are expected to undertake any other duties as requested by your Manager. The Company reserves the right to amend your job description in line with the changing demands of the business.
Hotel Events & Reservations Coordinator in York employer: Aldwark Manor
Contact Detail:
Aldwark Manor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Events & Reservations Coordinator in York
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Get your game face on for interviews! Research Aldwark Manor Estate and be ready to discuss how your skills can help them exceed guest expectations. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Hotel Events & Reservations Coordinator in York
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for the hospitality industry shine through! We want to see how excited you are about creating memorable experiences for guests. Share any relevant experiences that highlight your enthusiasm and commitment.
Tailor Your Application: Make sure to customise your application to fit the Events & Reservations Coordinator role. Use keywords from the job description and relate your skills and experiences directly to what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Highlight your key achievements and skills that align with the responsibilities mentioned in the job description.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy and straightforward – just follow the prompts!
How to prepare for a job interview at Aldwark Manor
✨Know the Venue Inside Out
Before your interview, take some time to research Aldwark Manor Estate. Familiarise yourself with its facilities, recent renovations, and the services it offers. This will not only show your genuine interest in the role but also help you tailor your answers to align with the hotel's mission of 'Never be ordinary'.
✨Showcase Your Customer Service Skills
As an Events and Reservations Coordinator, you'll be dealing with various clients. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight how you exceeded expectations, as this aligns perfectly with the hotel's goal of delivering a refined guest experience.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle multiple tasks. Think about scenarios where you had to manage tight deadlines or adapt to changing circumstances. Practising these responses will help you demonstrate your capability to thrive in a dynamic environment like Aldwark Manor.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the upcoming developments at the hotel or how the team collaborates during events. This shows your enthusiasm for the role and your commitment to contributing to the hotel's success.