At a Glance
- Tasks: Support the Head Housekeeper in maintaining high cleanliness standards and managing the housekeeping team.
- Company: Aldwark Manor Estate, a luxury hotel set in beautiful countryside.
- Benefits: Competitive pay, free meals, gym access, and apprenticeship opportunities.
- Other info: Exciting growth with new spa and leisure facilities opening soon.
- Why this job: Join a dynamic team and help create memorable experiences for guests.
- Qualifications: Experience in housekeeping and strong team collaboration skills.
The predicted salary is between 14.5 - 14.5 £ per hour.
Position reports to: Head Housekeeper / Room Division Manager
Located: Aldwark Manor Estate, Aldwark, Nr. Alne, York, YO611UF
Hours of Work: full time
Salary: £14.50 per hour
Benefits:
- Apprenticeship and other development opportunities
- Gym and leisure use
- Share of gratuities
- Hospitality Rewards platform
- Employee Assistance Program
- Free meal on duty
- Refer a friend bonus
- Free golf for yourself and discounted for friends and family
- Uniform provided
- Additional Days holiday after 3 years of service
- Food and Beverage Discount when dining at Hotel of 20%
Aldwark Manor Estate is a privately owned Hotel with Golf nestled in a picturesque village between York and Harrogate. Set in 200 acres of beautiful countryside, this luxury Hotel provides a complete escape for both business and leisure guests and is a popular venue for weddings. Over the last few years, the Hotel has undergone major renovations in the bedrooms, restaurant, residents lounge, sports bar and all public areas. This year we will be starting our new and opulent spa and state-of-the-art leisure areas as well as our new meeting rooms and additional 17 bedrooms. The leisure facilities opening later this year with the new spa, bedrooms and meeting space opening 2026.
Our Mission Statement: “Never be ordinary” in our product, quality or people with the aim of being “Always Aldwark” in meeting our guest’s and team expectations.
We are currently seeking an experienced and motivated Assistant Head Housekeeper to join our team at Aldwark Manor Estate. This position is pivotal in supporting the housekeeping operation along with the Head Housekeeper, ensuring we maintain our 4 Silver Star AA rating and guest satisfaction in our rooms and public areas supporting and managing the Housekeeping team in the absence of the Head Housekeeper.
Purpose of the role: To ensure the smooth running of the Housekeeping department with the Housekeeping Manager / Rooms Division Manager.
Main duties include:
- To ensure that high standards of cleanliness are maintained throughout the hotel, with the supervision and inspection of all guest rooms and areas.
- To be fully aware of all hotel services and activities.
- To allocate areas of cleaning on a daily basis fairly, in accordance with hotel procedures and hotel business.
- To be fully aware of linen procedures and assist with linen stocktakes as required.
- To ensure the correct use of cleaning agents on all surfaces.
- To assist with the periodic cleaning of areas as requested.
- To be fully aware of, and strictly adhere to, security procedures laid down by the hotel and company.
- To record and report all faults and damage arising to Maintenance.
- To ensure all housekeeping equipment is used safely and effectively.
- To ensure on all occasions you observe safe and hygienic working practices in order to satisfy Health and Safety at Work and other statutory legislation.
- To assist with the housekeeping operation as necessary, i.e. servicing of guest rooms etc.
- To record, report and process lost property according to hotel procedures.
- To assist with the training of team members.
- To be fully aware of and adhere to Health and Safety and fire procedures.
- To be fully aware of and comply with hotel and company rules and regulations as identified in the team member handbook.
Team working: The ability to take the initiative.
Organisation and thoroughness: Preparing bedrooms in the minimum length of time whilst respecting internal hotel procedures.
Assistant Head Housekeeper in York employer: Aldwark Manor
Aldwark Manor Estate is an exceptional employer, offering a supportive and dynamic work environment where team members can thrive. With a focus on employee development through apprenticeship opportunities, generous benefits including free meals on duty, and access to leisure facilities, we prioritise the well-being and growth of our staff. Nestled in stunning countryside, our hotel not only provides a picturesque setting but also fosters a culture of excellence, ensuring that every team member feels valued and empowered to contribute to our mission of 'Never be ordinary'.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Head Housekeeper in York
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Aldwark Manor. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Aldwark Manor
Don't be shy about reaching out to Aldwark Manor directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Head Housekeeper in York
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Aldwark Manor and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Aldwark Manor
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
