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- Tasks: Lead the Spa and Leisure team, ensuring top-notch service and guest satisfaction.
- Company: Join Aldwark Manor Estate, a stunning venue known for its luxurious spa and leisure offerings.
- Benefits: Enjoy perks like gym access, free meals, and development opportunities.
- Why this job: Be part of an exciting new opening and shape a vibrant spa culture.
- Qualifications: Experience in hospitality management and a passion for wellness are essential.
- Other info: This role offers a unique chance to make a mark in a refreshed environment.
The predicted salary is between 36000 - 60000 £ per year.
Job Title
Position (job title): Head of Spa and Leisure
Reports to: General Manager
Responsible for: Spa and Leisure team
Location: Aldwark Manor Estate, Aldwark, Nr. Alne, York, YO61 1UF
Hours of work: 40 hours per week
Benefits:
Apprenticeship and other development opportunities.
Gym and leisure use.
Share of Tronc.
Hospitality Rewards platform.
Employee Assistance Program.
Free meals on duty.
Refer a friend bonus.
Free golf for yourself and discounted for friends and family.
Uniform provided.
Food and Beverage Discount when dining at our Hotel of 20%
Aldwark Manor Estate is a privately owned Hotel with Golf nestled in a picturesque village between York and Harrogate. Set in 185 acres of beautiful countryside, this luxury Hotel provides a complete escape for both business and leisure guests and is a popular venue for weddings
Over the last few years, the Hotel has undergone major renovations in the bedrooms, restaurant, residents lounge, sports bar and all public areas. This year we will completing our new and opulent spa and state-of-the-art leisure areas as well as our new conference centre and additional 24 bedrooms
Our values: Never be ordinary in our product, quality or people with the aim of being Always Aldwark in meeting our guests and team expectations.
As Head of Spa and Leisure you will build professional relationships with members and guests and lead the team in demonstrating a customer focused service. You will be responsible for the day to day management of our new opulent spa facilities and team, monitoring the Spas financial performance and develop a sales culture to encourage revenue and membership growth.
Purpose of the role:
- To oversee the delivery of high quality service in the spa, including, customer service, cleanliness, staffing, health & safety and the delivery of our spa brand.
- To produce business and local marketing plans within agreed timescales
- To be highly organised and IT literate with excellent written and verbal communication skills.
- You should have experience of managing a successful spa facility alongside professional Management and Health and Beauty qualifications.
- To be able to run the business aspects of a spa environment such as stock control, promotion, sales, staff development and customer services whilst achieving business, financial and sales targets.
- Control the costs: payroll, cost of sales within the agreed Targets
Main duties include :
- Offer advice to customers on the range of treatments and products available, and home care routines, taking every opportunity to upsell.
- Ensure all spa, health club, and wellness equipment is maintained in good working order at all times
- Assist with special promotions, as required, taking every opportunity to upsell.
- Maintain all relaxation and treatment rooms to the highest standards of cleanliness and hygiene in accordance with Company standards and to comply with statutory legislation.
- Support all members of the Team to achieve and maintain standards to the highest possible level in respect of service, hygiene and Health & Safety.
- To deal with all customer and guest comments or complaints
- To ensure that all potential sales opportunities are maximised
- To adhere to any Company sales Initiatives and to increase Sales opportunities
- To train and coach colleagues.
The above is a non-exhaustive list of duties and you are expected to undertake any other duties as requested by your Manager. The Company reserves the right to amend your job description in line with the changing demands of the business.
About Us
The Aldwark Manor Estate has been synonymous with luxury since it was established in 1978.
Elegant grounds, sensual design, elemental dining and grandeur at every turn, within 185 acres of countryside all contribute to its allure.
The Aldwark Manor Estate is an independent, indulgent luxury hotel in the Yorkshire countryside and provides the setting for unforgettable experiences.
We are continuously looking for exceptional individuals to join our team. If you are seeking a hospitality job with progression opportunities, then we are for you. There are live-in opportunities for the right candidates.
We are an equal opportunities employer committed to diversity, equity and inclusion. A copy of out DEI policy is available on request.
AMRT1_UKCT
Head of Spa and Leisure - new opening following refurbishment employer: Aldwark Manor Hotel
Contact Detail:
Aldwark Manor Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Spa and Leisure - new opening following refurbishment
✨Tip Number 1
Make sure to showcase your leadership skills and experience in managing a spa and leisure team. Highlight any previous roles where you successfully led a team, as this will demonstrate your capability to take charge of the Spa and Leisure department.
✨Tip Number 2
Familiarize yourself with the latest trends in the spa and leisure industry. Being knowledgeable about current wellness practices and customer preferences can set you apart from other candidates and show that you're passionate about the field.
✨Tip Number 3
Network with professionals in the hospitality and wellness sectors. Attend industry events or join relevant online groups to connect with others who can provide insights or even referrals for the position at Aldwark Manor Estate.
✨Tip Number 4
Prepare to discuss how you would enhance the guest experience at the spa and leisure facilities. Think of innovative ideas or improvements you could implement, as this will show your proactive approach and commitment to excellence.
We think you need these skills to ace Head of Spa and Leisure - new opening following refurbishment
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Head of Spa and Leisure position. Understand the responsibilities and expectations, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in spa and leisure management. Include specific examples of how you've led teams and improved guest experiences.
Showcase Leadership Skills: Since this role involves managing a team, be sure to highlight your leadership skills. Discuss any relevant training or development programs you've completed that demonstrate your ability to lead effectively.
Personalize Your Application: Address your application to the General Manager and express your enthusiasm for the new opening at Aldwark Manor Estate. Personal touches can make your application stand out.
How to prepare for a job interview at Aldwark Manor Hotel
✨Show Your Passion for Wellness
As the Head of Spa and Leisure, it's crucial to convey your enthusiasm for wellness and leisure. Share personal experiences or insights that highlight your commitment to creating a rejuvenating environment for guests.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in the past. Discuss your approach to team management, training, and motivation, as this role will require you to inspire your spa and leisure team.
✨Understand the Market Trends
Research current trends in the spa and leisure industry. Be ready to discuss how you can implement innovative services or programs that align with these trends to enhance guest experiences at Aldwark Manor Estate.
✨Highlight Customer Service Excellence
Customer satisfaction is key in the hospitality industry. Prepare to share specific examples of how you've gone above and beyond to ensure exceptional service, as this will be vital in your role overseeing the spa and leisure operations.
