Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Spa and Leisure team, ensuring top-notch service and facility management.
- Company: Aldwark Manor Estate is a luxury hotel set in stunning Yorkshire countryside.
- Benefits: Enjoy free meals, gym access, discounts, and apprenticeship opportunities.
- Why this job: Join a newly refurbished spa environment and make a real impact on guest experiences.
- Qualifications: Experience in spa management and relevant health and beauty qualifications required.
- Other info: Live-in opportunities available for the right candidates.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Job Title
Position (job title): Head of Spa and Leisure
Reports to: General Manager
Responsible for: Spa and Leisure team
Location: Aldwark Manor Estate, Aldwark, Nr. Alne, York, YO61 1UF
Hours of work: 40 hours per week
Benefits:
Apprenticeship and other development opportunities.
Gym and leisure use.
Share of Tronc.
Hospitality Rewards platform.
Employee Assistance Program.
Free meals on duty.
Refer a friend bonus.
Free golf for yourself and discounted for friends and family.
Uniform provided.
Food and Beverage Discount when dining at our Hotel of 20%
Aldwark Manor Estate is a privately owned Hotel with Golf nestled in a picturesque village between York and Harrogate. Set in 185 acres of beautiful countryside, this luxury Hotel provides a complete escape for both business and leisure guests and is a popular venue for weddings
Over the last few years, the Hotel has undergone major renovations in the bedrooms, restaurant, residents lounge, sports bar and all public areas. This year we will completing our new and opulent spa and state-of-the-art leisure areas as well as our new conference centre and additional 24 bedrooms
Our values: Never be ordinary in our product, quality or people with the aim of being Always Aldwark in meeting our guests and team expectations.
As Head of Spa and Leisure you will build professional relationships with members and guests and lead the team in demonstrating a customer focused service. You will be responsible for the day to day management of our new opulent spa facilities and team, monitoring the Spas financial performance and develop a sales culture to encourage revenue and membership growth.
Purpose of the role:
- To oversee the delivery of high quality service in the spa, including, customer service, cleanliness, staffing, health & safety and the delivery of our spa brand.
- To produce business and local marketing plans within agreed timescales
- To be highly organised and IT literate with excellent written and verbal communication skills.
- You should have experience of managing a successful spa facility alongside professional Management and Health and Beauty qualifications.
- To be able to run the business aspects of a spa environment such as stock control, promotion, sales, staff development and customer services whilst achieving business, financial and sales targets.
- Control the costs: payroll, cost of sales within the agreed Targets
Main duties include:
- Offer advice to customers on the range of treatments and products available, and home care routines, taking every opportunity to upsell.
- Ensure all spa, health club, and wellness equipment is maintained in good working order at all times
- Assist with special promotions, as required, taking every opportunity to upsell.
- Maintain all relaxation and treatment rooms to the highest standards of cleanliness and hygiene in accordance with Company standards and to comply with statutory legislation.
- Support all members of the Team to achieve and maintain standards to the highest possible level in respect of service, hygiene and Health & Safety.
- To deal with all customer and guest comments or complaints
- To ensure that all potential sales opportunities are maximised
- To adhere to any Company sales Initiatives and to increase Sales opportunities
- To train and coach colleagues.
The above is a non-exhaustive list of duties and you are expected to undertake any other duties as requested by your Manager. The Company reserves the right to amend your job description in line with the changing demands of the business.
About Us
The Aldwark Manor Estate has been synonymous with luxury since it was established in 1978.
Elegant grounds, sensual design, elemental dining and grandeur at every turn, within 185 acres of countryside all contribute to its allure.
The Aldwark Manor Estate is an independent, indulgent luxury hotel in the Yorkshire countryside and provides the setting for unforgettable experiences.
We are continuously looking for exceptional individuals to join our team. If you are seeking a hospitality job with progression opportunities, then we are for you. There are live-in opportunities for the right candidates.
We are an equal opportunities employer committed to diversity, equity and inclusion. A copy of out DEI policy is available on request.
About Us
The Aldwark Manor Estate has been synonymous with luxury since it was established in 1978.
Elegant grounds, sensual design, elemental dining and grandeur at every turn, within 185 acres of countryside all contribute to its allure.
The Aldwark Manor Estate is an independent, indulgent luxury hotel in the Yorkshire countryside and provides the setting for unforgettable experiences.
We are continuously looking for exceptional individuals to join our team. If you are seeking a hospitality job with progression opportunities, then we are for you. There are live-in opportunities for the right candidates.
We are an equal opportunities employer committed to diversity, equity and inclusion. A copy of out DEI policy is available on request.
AMRT1_UKCT
Head of Spa and Leisure ***new opening following refurbishment*** employer: Aldwark Manor Hotel
Contact Detail:
Aldwark Manor Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Spa and Leisure ***new opening following refurbishment***
✨Tip Number 1
Familiarize yourself with the latest trends in spa and leisure management. Understanding current wellness trends and customer preferences will help you stand out as a knowledgeable candidate.
✨Tip Number 2
Network with professionals in the hospitality and wellness industry. Attend local events or join online forums to connect with others who can provide insights or even referrals for the Head of Spa and Leisure position.
✨Tip Number 3
Prepare to discuss your experience in managing spa facilities, focusing on how you've successfully increased revenue and improved customer satisfaction in previous roles.
✨Tip Number 4
Showcase your leadership skills by sharing examples of how you've trained and developed teams in the past. Highlighting your ability to foster a customer-focused culture will resonate well with our values.
We think you need these skills to ace Head of Spa and Leisure ***new opening following refurbishment***
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Head of Spa and Leisure position. Understand the key responsibilities and required qualifications, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in managing spa facilities and your qualifications in health and beauty. Use specific examples that demonstrate your ability to lead a team and enhance customer service.
Showcase Your Skills: Make sure to highlight your organizational skills, IT literacy, and communication abilities. These are crucial for the role, so provide examples of how you've successfully utilized these skills in previous positions.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your passion for the hospitality industry and your commitment to delivering high-quality service. Mention why you want to work at Aldwark Manor Estate specifically and how you align with their values.
How to prepare for a job interview at Aldwark Manor Hotel
✨Show Your Passion for Spa and Leisure
Make sure to express your enthusiasm for the spa and leisure industry. Share your experiences and what excites you about leading a team in this environment, especially in a newly refurbished setting.
✨Demonstrate Customer-Centric Mindset
Prepare examples of how you've successfully managed customer relationships in the past. Highlight your ability to handle complaints and ensure high-quality service, as this role emphasizes customer satisfaction.
✨Discuss Financial Acumen
Be ready to talk about your experience with managing budgets, controlling costs, and driving sales. This position requires a strong understanding of financial performance, so showcasing relevant achievements will be beneficial.
✨Highlight Team Leadership Skills
Share your approach to leading and developing a team. Discuss how you motivate staff, encourage upselling, and maintain high standards of hygiene and safety, which are crucial for the success of the spa.
