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- Tasks: Welcome guests and maintain high standards in our luxurious spa and leisure areas.
- Company: Aldwark Manor Estate, a stunning hotel with a focus on quality and guest experience.
- Benefits: Competitive pay, free meals, discounts, and opportunities for professional development.
- Why this job: Join a passionate team and be part of an exciting new spa opening soon!
- Qualifications: Experience in hospitality and a passion for teamwork and customer service.
- Other info: Dynamic work environment with great career growth potential.
The predicted salary is between 1500 - 1800 ÂŁ per month.
Position reports to: Head of Spa & Leisure / Senior Manager
Located: Aldwark Manor Estate, Aldwark, Nr. Alne, York, YO611UFS
Salary: 21 & over ÂŁ12.30
Benefits:
- Apprenticeship and other development opportunities.
- Share of Tronc.
- Hospitality Rewards platform.
- Employee Assistance Program.
- Free meals on duty.
- Refer a friend bonus.
- Free golf for yourself and discounted for friends and family.
- Uniform provided.
- Food and Beverage Discount when dining at our hotel of 20%.
Aldwark Manor Estate is a privately owned Hotel with Golf nestled in a picturesque village between York and Harrogate. Set in 200 acres of beautiful countryside, this luxury Hotel provides a complete escape for both business and leisure guests and is a popular venue for weddings.
Over the last few years, the Hotel has undergone major renovations in the bedrooms, restaurant, residents lounge, sports bar and all public areas. This year we will be starting our new and opulent spa and state-of-the-art leisure areas as well as our new meeting rooms and additional 17 bedrooms. The leisure facilities opening later this year with the new spa, bedrooms and meeting space opening 2026.
Our mission statement is: “Never be ordinary” in our product, quality or people with the aim of being “Always Aldwark” in meeting our guest’s and team expectations.
We are currently seeking an experienced and motivated team member who can join us in this very exciting new position at Aldwark Manor Estate. We are looking for someone who is passionate about the industry, values teamwork, and drives for the best in everything that you do.
Main purpose of the role: To ensure that the Spa & Leisure guests are welcomed to the business, while ensuring that the Spa & Leisure areas are kept to the highest standards.
Responsibilities:
- To ensure that all Residents and Leisure guests always receive a high level of customer service from pre-arrival until they depart.
- Daily assisting with Spa reception with guest meet and greet, spa orientation, Spa & Leisure guests check in and out, taking payment, alongside internal customer enquiries on service and bookings.
- To ensure the highest standards of hygiene, cleanliness, and tidiness in the Leisure area.
- To adhere to the opening and closing procedures of the department.
- Assist in the cleaning of the department and light maintenance of the equipment.
- To always maintain personal hygiene standards.
- Assist in the monitoring and control of the pool in relation to standards given in the maintenance manual.
- To be responsible for handling cash and cashing up at the end of a shift.
- Be able to carry out both pool and spa tests and take corrective action where necessary.
- Provide refreshments to day spa, hotel, and Leisure guests within the Spa.
- Maintaining an adequate provision of towels, robes, and slippers throughout the day for all day spa guests and Hotel residents.
- Regular changing room checks for cleanliness and making sure the used towel drops are regularly emptied and used laundry taken to the in-house laundry.
- Poolside checks, checking for cleanliness and all equipment is running correctly.
Qualifications: We are seeking an experienced and motivated team member who is passionate about the industry, values teamwork, and drives for the best in everything that you do.
Spa & Leisure Receptionist / Attendant employer: Aldwark Manor Estate
Contact Detail:
Aldwark Manor Estate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa & Leisure Receptionist / Attendant
✨Tip Number 1
Get to know the company! Before you step into that interview, do a bit of homework on Aldwark Manor Estate. Understand their mission and values, especially their commitment to 'Never be ordinary'. This will help you connect your passion for hospitality with what they stand for.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Think about how you can showcase your customer service skills and teamwork experience, as these are key for the Spa & Leisure Receptionist role.
✨Tip Number 3
Dress to impress! Make sure you look the part when you go for your interview. A smart, professional appearance shows that you take the opportunity seriously and are ready to represent the high standards of Aldwark Manor Estate.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for their team!
We think you need these skills to ace Spa & Leisure Receptionist / Attendant
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the spa and leisure industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing top-notch service to our guests.
Tailor Your CV: Make sure your CV is tailored to the role of Spa & Leisure Receptionist/Attendant. Highlight any relevant experience in hospitality or customer service, and don’t forget to mention teamwork skills – we love a good team player!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Aldwark Manor Estate.
How to prepare for a job interview at Aldwark Manor Estate
✨Know the Spa & Leisure Scene
Familiarise yourself with the latest trends in spa and leisure services. Research Aldwark Manor Estate specifically, and be ready to discuss how you can contribute to their mission of 'Never be ordinary'.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you went above and beyond to ensure guest satisfaction, as this role is all about creating a welcoming atmosphere.
✨Dress the Part
Since you'll be working in a luxury environment, make sure to dress smartly for the interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about the new spa facilities and how they plan to maintain high standards. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
