At a Glance
- Tasks: Deliver top-notch spa treatments and enhance clients' wellbeing in a luxurious setting.
- Company: Aldwark Manor Estate, a stunning hotel with a brand new spa and leisure facilities.
- Benefits: Competitive pay, free meals, discounts, and opportunities for personal development.
- Other info: Work in a beautiful countryside location with great career growth potential.
- Why this job: Join a dynamic team and make a real difference in guests' relaxation and wellness.
- Qualifications: Passion for wellness and customer service; experience in spa treatments is a plus.
The predicted salary is between 27360 - 36480 £ per year.
Job Title
Spa Therapist.
Position Reports To
Assistant Spa & Leisure Manager and Head of Spa & Leisure.
Location
Aldwark Manor Estate, Aldwark, Nr. Alne, York, YO611UF
Hours of Work
8/16 hours per week
Salary
£13.00
Benefits
- Apprenticeship and other development opportunities.
- Share of Tronc.
- Hospitality Rewards platform.
- Employee Assistance Program.
- Free meals on duty.
- Refer a friend bonus.
- Free golf for yourself and discounted for friends and family.
- Uniform provided.
- Food and Beverage Discount at the hotel (20%).
Aldwark Manor Estate is a privately owned hotel with golf located between York and Harrogate.
Set on 200 acres of countryside, the luxury hotel offers a complete escape for business and leisure guests and serves as a popular venue for weddings.
The hotel has recently undergone major renovations of bedrooms, restaurant, guest lounge, sports bar and public areas.
This year we are launching a new spa, state‑of‑the‑art leisure facilities, new meeting rooms and additional 24 bedrooms.
The leisure facilities and spa are expected to open later this year, with the new bedrooms and meeting rooms opening in 2026.
Our values: “Never be ordinary” in products, quality, and people, and “Always Aldwark” in meeting guests’ and team expectations.
Main Purpose of the Role
To ensure Spa treatments are delivered to the highest standards while providing professional recommendations to guests, welcoming Spa & Leisure guests, and maintaining all areas to the highest standards.
Key Responsibilities
- Work as part of the therapy team to consistently provide the highest standards of treatments, enhancing clients’ wellbeing.
- Provide clients with relevant and appropriate treatment(s) following thorough informed consultation on each visit.
- Utilise Spa standards of operation and client care at all times for consistency.
- Commit to regular revision of Spa treatments, consulting standards manuals and experts for correct sequence, routine, and philosophy.
- Provide all guests with recommendations based on consultation during each visit, taking every opportunity to upsell.
- Be open, receptive, and contribute to the Spa’s ongoing technical training and personal development programmes.
- Maintain confidentiality of guests’ information and details shared during consultation.
- Co‑operate with colleagues and share knowledge for the benefit of all.
- Ensure that all residents and leisure guests receive high levels of customer service from pre‑arrival until departure.
- Maintain the highest standards of all Spa areas.
- Assist the spa reception and therapists with guest meet and greet, spa orientation, check‑in/out, payment, and internal customer enquiries.
- Ensure high hygiene, cleanliness, and tidiness of the leisure area.
- Adhere to opening and closing procedures of the department.
- Assist in cleaning of the department and light maintenance of equipment.
- Maintain personal hygiene standards consistently.
- Handle cash and cashing up at the end of a shift.
- Provide refreshments to day‑spa, hotel, and leisure guests within the Spa.
- Maintain adequate provision of towels, robes, and slippers for all day‑spa guests and hotel residents.
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