At a Glance
- Tasks: Welcome guests, manage check-ins, and ensure a smooth customer journey.
- Company: Aldwark Manor Estate, a stunning hotel with a warm atmosphere.
- Benefits: Earn £13.25 per hour, enjoy free meals, and get discounts on food and golf.
- Other info: Opportunities for growth and development in the hospitality industry.
- Why this job: Be the friendly face that makes guests feel at home in a beautiful setting.
- Qualifications: Great communication skills and a passion for hospitality.
The predicted salary is between 27500 - 27500 £ per year.
Located: Aldwark Manor Estate, Aldwark, Nr. Alne, York, YO611UF
Salary: £13.25 per hour
Benefits:
- Apprenticeship and other development opportunities.
- Share of gratuities.
- Hospitality Rewards - Helping hospitality professionals save money every day.
- Employee Assistance Program.
- Free meal on duty.
- Refer a friend bonus.
- Free golf for yourself and discounted for friends and family.
- Uniform provided.
- Additional days holiday after 3 years of service.
- Food and Beverage Discount when dining at Hotel of 20%.
Main purpose of the role:
To ensure that the guests and customers are welcomed to the hotel and support with their questions and queries. To check guests into their rooms and be a friendly face throughout the whole customer journey. Reception acts as the first point of contact between guests and the organisation. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. They must always uphold company culture while making guests feel welcomed and valued.
Main duties include:
- Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level.
- Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
- Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow-up as required.
- Greet guests and visitors warmly and make them feel welcome and attended to.
- Receive and redirect mail, phone calls, packages, etc.
- Answer phones and take messages from potential guests in a timely and respectful manner.
- Show around the areas of the hotel and provide a bit of history of the hotel to the guests.
- Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions.
- Ensure that guest spaces and lobby are clean and tidy at all times.
- Act as a liaison between guests and any department necessary including the kitchen, housekeeping, etc.
- Take luggage to storage and/or to bedrooms.
- Book dinner times.
- Track and ensure guest requests are completed.
- Maintain inventory of supplies and order new stock as needed.
- Guest check-in and check-out service.
- Handle enquiries.
- Ensure guest safety.
- Perform audit and simple accounting/report production duties.
Hotel Receptionist - Aldwark Manor Estate employer: Aldwark Manor Estate
Aldwark Manor Estate is an exceptional employer that prioritises the well-being and development of its staff, offering a range of benefits including apprenticeship opportunities, a share of gratuities, and a supportive Employee Assistance Program. With a vibrant work culture that values hospitality and teamwork, employees enjoy perks such as free meals on duty, discounted golf, and additional holiday after three years of service, making it a rewarding place to grow your career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist - Aldwark Manor Estate
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Aldwark Manor Estate, its history, and the services it offers. This way, when you chat with guests, you can share interesting tidbits and recommendations that make their stay even more enjoyable.
✨Tip Number 2
Practice your people skills! Being a friendly face is key in hospitality. Try role-playing scenarios with friends or family where you greet guests, handle inquiries, or deal with complaints. The more comfortable you are, the better you'll connect with guests.
✨Tip Number 3
Network like a pro! Attend local hospitality events or join online groups related to hotel management. You never know who might have a lead on a job or offer valuable advice. Plus, it’s a great way to meet others who share your passion for hospitality.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any updates. Don’t miss out on the chance to be part of our amazing team at Aldwark Manor Estate!
We think you need these skills to ace Hotel Receptionist - Aldwark Manor Estate
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects the hospitality vibe we cherish at Aldwark Manor Estate.
Tailor Your Application:Make sure to tailor your application specifically for the Receptionist role. Highlight your relevant experience and skills that align with the job description, like customer service and communication skills. We love seeing how you can contribute to our team!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforwardness, so make it easy for us to see why you’d be a great fit for our front office team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and quick – just a few clicks and you’re done!
How to prepare for a job interview at Aldwark Manor Estate
✨Know the Hotel Inside Out
Before your interview, make sure you research Aldwark Manor Estate thoroughly. Familiarise yourself with its history, amenities, and any unique features. This will not only impress the interviewers but also help you answer questions about how you would enhance the guest experience.
✨Showcase Your People Skills
As a receptionist, you'll be the first point of contact for guests. During the interview, highlight your communication skills and any previous experience in customer service. Share specific examples of how you've handled difficult situations or made guests feel welcome.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you would handle a guest complaint or what you would do if a guest needed assistance outside of your usual duties. Practising your responses can help you feel more confident and articulate during the interview.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview to reflect the standards of Aldwark Manor Estate. A polished appearance shows that you take the role seriously and understand the importance of presentation in the hospitality industry.
