At a Glance
- Tasks: Coordinate events and reservations, ensuring seamless experiences for guests and clients.
- Company: Aldwark Manor Estate, a luxury hotel set in stunning countryside.
- Benefits: Flexible hours, free meals, gratuities share, and discounts on golf.
- Other info: Exciting opportunities for career development and personal growth.
- Why this job: Join a dynamic team and help create unforgettable events in a beautiful setting.
- Qualifications: Strong attention to detail and excellent communication skills required.
Job Title
Events and Reservations Coordinator
Reports To
Rooms Division Manager / Reservations Supervisor
Location
Aldwark Manor Estate, Aldwark, Nr. Alne, York, YO61 1UF
Hours of work
24-30 hours per week
Benefits
Apprenticeship and other development opportunities.
Share of gratuities.
Hospitality Rewards platform.
Employee Assistance Program.
Free meals on duty.
Refer a friend bonus.
Free golf for yourself and discounted for friends and family.
Uniform provided.
Additional Days holiday after 3 years of service.
Food and Beverage Discount when dining at our Hotel of 20%
Purpose of the role
To support the smooth running of the Reservations and Events department to ensure calls and enquiries are handled in an efficient manner.
Main duties and responsibilities
- To be responsible for delivering high quality reservations booking experience ensuring sales and revenue opportunities are maximised in line with budgeted targets, whilst exceeding customer expectations.
- To ensure all reservation enquiries are handled in line with company standard
- Create quality proposals which fits the client’s requirements
- Following up on enquiries
- Chasing payment, posting deposits, corrections and receipts
- Prepare and communicate Event sheets with relevant detail
- Following up post-event for feedback with a future-sales mindset
- Event planning liaison with the operational teams
- Planning event with attention to financial and time constraints
- Support site visits and show arounds for prospective clients
- You will be responsible for driving and developing event business into the Hotel by pro-active sales activity.
- To be confident in handling of all @types of customers including both direct & agencies, understanding how to adapt techniques and approach
- Processing, amending and updating bookings as required
- Converting enquiries into sales
- Wedding show rounds / proposal and planning
The above is a non-exhaustive list of duties and you are expected to undertake any other duties as requested by your Manager. The Company reserves the right to amend your job description in line with the changing demands of the business.
Hotel Events & Reservations Coordinator employer: Aldwark Manor Estate
Aldwark Manor Estate is an exceptional employer, offering a vibrant work culture that prioritises employee development through apprenticeships and various growth opportunities. Nestled in the stunning countryside between York and Harrogate, employees enjoy unique benefits such as free meals on duty, a hospitality rewards platform, and complimentary golf, all while being part of a team dedicated to delivering extraordinary experiences for guests.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Events & Reservations Coordinator
✨Tip Number 1
Get to know the venue! If you're applying for the Events & Reservations Coordinator role, take a trip to Aldwark Manor Estate. Familiarise yourself with the space, the vibe, and the services they offer. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local hospitality events. Building relationships can give you insider info about the company culture and even lead to referrals. Remember, it’s all about who you know!
✨Tip Number 3
Prepare for the interview by practising common questions related to event planning and customer service. Think of examples from your past experiences that showcase your attention to detail and ability to handle multiple tasks. We want to see how you shine under pressure!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can set you apart from other candidates. It shows you’re proactive and genuinely interested in being part of the Aldwark team.
We think you need these skills to ace Hotel Events & Reservations Coordinator
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through! We want to see how excited you are about creating memorable experiences for our guests. Share any relevant experiences that highlight your enthusiasm and commitment.
Tailor Your Application:Make sure to customise your application to fit the Events and Reservations Coordinator role. Highlight your skills in managing bookings, handling enquiries, and building relationships with clients. We appreciate when candidates take the time to align their experience with what we’re looking for!
Be Detail-Oriented:Attention to detail is key in this role, so make sure your application reflects that! Double-check for any typos or errors, and ensure your formatting is clean and professional. This will show us that you can handle the meticulous nature of event planning.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at Aldwark Manor Estate!
How to prepare for a job interview at Aldwark Manor Estate
✨Know the Venue Inside Out
Before your interview, take some time to research Aldwark Manor Estate. Familiarise yourself with its facilities, recent renovations, and the services offered. This will not only show your genuine interest in the role but also help you tailor your answers to align with their mission of 'Never be ordinary'.
✨Showcase Your Attention to Detail
As an Events and Reservations Coordinator, attention to detail is crucial. Prepare examples from your past experiences where your meticulousness led to successful outcomes. Whether it’s managing bookings or planning events, be ready to discuss how you ensure everything runs smoothly.
✨Demonstrate Relationship-Building Skills
This role requires excellent relationship-building skills. Think of instances where you've successfully built rapport with clients or colleagues. Be prepared to share how you maintain positive relationships and win client loyalty, as this is key to thriving in this position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. For example, how would you handle a last-minute booking change or a dissatisfied client? Practising these scenarios can help you articulate your thought process and demonstrate your ability to think on your feet.
