Food and Beverage Assistant - Aldwark Manor Estate Hotel

To work in Elements 2 Rosette Restaurant, Squadron Bar, Bunkers Sports Bar and Conference and Events.

Position reports to: Restaurant Manager / F&B Duty Manager / Supervisor.

Located: Aldwark Manor Estate, Aldwark, Nr. Alne, York, YO611UF.

Hours of Work: Flexible hours available.

Salary: £11 per hour for under 21’s - £12.80 per hour for over 21’s.

Benefits:

• Apprenticeship and other development opportunities.
• Share of gratuities.
• Hospitality Rewards platform.
• Employee Assistance Program.
• Free meals on duty.
• Refer a friend bonus.
• Free golf for yourself and discounted for friends and family.
• Uniform provided.
• Additional Days holiday after 3 years of service.
• Food and Beverage Discount when dining at our Hotel of 20%.

Aldwark Manor Estate is a privately owned Hotel with Golf nestled in a picturesque village between York and Harrogate. Set in 200 acres of beautiful countryside, this luxury Hotel provides a complete escape for both business and leisure guests and is a popular venue for weddings.

In recent years, the hotel has undergone significant investment and renovation, transforming the bedrooms, restaurant, residents’ lounge, sports bar and all public areas to deliver a refined and contemporary guest experience. December marked the completion and opening of the new Salus Spa facilities, further enhancing the estate’s luxury leisure offering. The next phase of development will see the addition of new bedrooms, expanded event spaces and additional treatment rooms, all scheduled to open later this year.

Our Mission statement is: At Aldwark Manor Estate, our mission is simple yet powerful: “Never be ordinary” in our product, quality or people —with the ambition of being “Always Aldwark” in exceeding our guests’ and team members’ expectations.

Purpose of the role: We’re looking for confident and personable team members who are interested in serving guests in any one of our outlets including 3 Rosette Restaurant Chartwell, our Sports Bar Bunkers, our main residents lounge Squadron or our 2 Rosette Restaurant Elements. Excellent customer service skills and the ability to communicate well with guests is important to us as well as a positive attitude to do what is right for our guests. Food and Beverage Assistants also need knowledge and passion for food and drinks.

Main duties:

• Experience of working in a Bar or restaurant and/or Retail environment.
• To ensure Bar checks have been received in the kitchen.
• Check Bar tables are correctly laid up according to the standards before any dishes are served to guests.
• To ensure tables are cleared in the appropriate manner & time.
• To have knowledge of drinks service techniques in order to serve all drinks correctly and to required standard.
• To carry out other reasonable duties as deemed appropriate by a Supervisor.
• To deal with all customer/guest comments or complaints immediately and pass onto appropriate Supervisor/HOD.
• Excellent service skills, including the ability to deliver drinks on trays.
• Ensure wastage and breakages are recorded correctly and assist with ordering of stock as required.
• Ability to work well with other team members and to follow directions from supervisors.
• To be responsible for cleaning of equipment in the bar - polishing of glassware etc.
• Ability to provide guests with up-to-date information and directions while attending the function.