At a Glance
- Tasks: Welcome visitors, manage enquiries, and provide essential administrative support.
- Company: Aldridge School, dedicated to nurturing confident and resilient young people.
- Benefits: Enjoy discounts on everyday purchases and a free health plan.
- Other info: Join a supportive team in a vibrant educational environment.
- Why this job: Be the friendly face of the school and make a difference in students' lives.
- Qualifications: GCSE English & Maths Grade C or above; previous reception experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Location: Aldridge
At Aldridge School we aim to ensure that every young person achieves their potential by providing an education that challenges them intellectually and offers them a wide range of opportunities to develop and stretch their unique talents and interests. We believe that education is more than just grades. Grades are certainly the 'passport' that pupils need to move on to the next stage of their lives, and we will do whatever it takes to ensure they are able to achieve their aspirations. However, the real art of education is to develop confident, resilient, and independent young people who are in possession of the 'passport' that grades provide. We feel that our aims are best achieved by providing a challenging learning environment that is built upon a formula of high expectations, inspired and passionate teaching, and strong pastoral support. We expect our pupils to arrive at school on time, complete their homework, bring the right equipment, and apply themselves to their studies with intellectual curiosity and academic endeavour. We have high expectations, but our staff work relentlessly to support our pupils in meeting these.
Key Duties and Responsibilities
- Receiving visitors and answering enquiries
- Be courteous to colleagues, visitors and telephone callers and provide a welcoming environment
- Answering telephone calls and emails
- Electronic gate - answer and let in visitors
- General reception enquiries from pupils / parents / staff
- Sign-in visitors / contractors and issue lanyards
- Administrative support: general Word processing, Excel spreadsheets, use of BromCom and ClassCharts
- Registers - check through on BromCom and input from Cover Supervisors
- Record all pupils in the late book and enter onto BromCom
- Gathering contact information from parents for BromCom and data inputting as required
- Updating other information on BromCom as required
- Frank and record post
- Distribute and open school post as appropriate
- Distribute notices and letters to forms via register folders and Prefects
- Order stationery as required
- General clerical work including filing and photocopying
- First Aid trained
- Dealing with emergencies that are reported to Reception
- Booking of rooms including conference room
- Print out InVentry report for fire evacuations
- Update registers in case of fire evacuations
- Ensure the Reception area is maintained to a high standard of presentation
- Ability to work as part of a team
- Managing lost property
Pay range: Grade 2 SCP 2-4 TTO pro-rata
Qualifications and Skills
- GCSE English & Maths Grade C or above
- Previous experience of working within an education setting
- Previous experience of working on Reception
- IT Experience
Benefits
- Financial, Health and Lifestyle discounts on everyday purchases (Eden Red)
- A comprehensive free of charge health plan (UK Health Care)
- A cycle to work scheme via Halfords
The Mercian Trust is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and all appointments are subject to enhanced Disclosure & Barring Service (DBS) checks and satisfactory references. The Mercian Trust is also committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections of the community.
Receptionist in Aldridge employer: Aldridge School - A Science College
At Aldridge School, we pride ourselves on being an exceptional employer that fosters a supportive and inspiring work environment. Our commitment to professional development ensures that staff have ample opportunities for growth, while our strong emphasis on teamwork and community engagement creates a welcoming atmosphere. Located in Aldridge, we offer unique benefits such as financial discounts and a comprehensive health plan, making it a rewarding place to contribute to the education and development of young people.
Contact Details:
Aldridge School - A Science College Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Aldridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aldridge School - A Science College. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aldridge School - A Science College before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Aldridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aldridge School - A Science College:Your cover letter is your chance to shine! Tell us why you want to work at Aldridge School - A Science College specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aldridge School - A Science College!
How to prepare for a job interview at Aldridge School - A Science College
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
