Relationship Manager

Relationship Manager, FinTech, City 

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£70,000 – £90,000 + benefits

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927594

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Do you have proven experience as a relationship manager in a hands-on and fast-paced environment, working with financial institutions?

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Are you comfortable presenting and able to deliver information clearly and concisely?

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Do you have a client focused approach and a passion for delivering to a high standard?

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If you are curious, tech-savvy, eager to keep learning and ready to bring energy to an organisation using strong project management skills, we’d love to hear from you.

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Our client is a fast-growing FinTech company with a friendly and dynamic culture. They are looking for a talented individual manage and develop relationships with their clients and collaborate closely across the organisation to provide a consistently high level of service.

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This role is hybrid, 3-4 days in office.

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What you’ll be doing day to day:

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• Building relationships with clients, managing day-to-day interactions while supporting the development of new relationships

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• Developing relationships to a ‘partnership’ engagement

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• Driving increased engagement between the clients and company, ensuring clients are satisfied with the services they receive

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• Acting as the voice of the client, communicating their needs to internal teams to influence the continued development of the product offering

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• Owning project management throughout the life cycle from a client commercial agreement to end-delivery, collaborating both with clients and colleagues

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• Presenting and leading client meetings in multiple different forums

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• Driving client adoption, value and outcomes leading to renewals of engagement, expansion of scope, and advocacy

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• Becoming a product expert on the company platform

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• Producing customised client presentations and developing client materials

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• Working with key stakeholders to support materials required for internal committees or regulatory responses

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• Constantly improving your industry knowledge through webinars / events / readings

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The skills you need to bring:

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• 5-10 years’ professional experience in a relationship manager role either within a bank or within the financial services practice of a consulting firm / analytics company

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• A strong understanding of the banking industry (Corporate and Investment Banking, Retail Banking, Asset Management)

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• Effective, sharp, clear and succinct communication skills, both verbal and written

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• Strong presentation skills, including to senior client stakeholders

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• A passion for providing high-quality service to clients, relationship building, problem solving and teamwork

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• Strong project management skills, with the ability to manage a portfolio of multiple projects simultaneously 

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• Proven ability to work in a fast-paced environment

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• Ability to determine a client’s goals / objectives, desired outcomes and success measures, predict roadblocks and address them before they even occur

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