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- Tasks: Lead and coach a team to manage patient enquiries and bookings in private health.
- Company: Join a reputable private health provider focused on exceptional patient experiences.
- Benefits: Enjoy a competitive salary, excellent benefits, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values customer satisfaction and service excellence.
- Qualifications: 5+ years in client-facing roles with strong people management and data analysis skills required.
- Other info: Ideal for proactive individuals passionate about healthcare and team leadership.
The predicted salary is between 39000 - 51000 £ per year.
Do you have 5+ years’ experience in a client facing/people management role, ideally with exposure to a private health environment?
Are you confident yet approachable and do you have experience managing and coaching a small team?
Are you proactive and able to keep on top of a busy pipeline of activity? Do you have experience analysing sales data, performance metrics and customer feedback?
Our client is a private health provider who is looking for a confident communicator with strong relationship management skills to lead and guide a small team and drive bookings for screenings and consultations.
You will be used to providing an exceptional level of service and should be driven by success and customer satisfaction.
What you’ll be doing day to day:
- Managing, coaching and leading the enquiry booking team, responding to all patient enquiries – working towards successful bookings
- Managing the front of house team, ensuring best services are delivered
- Liaising internally to develop and refine executive health screening pathways for patients
- Coordinating patient pathway from enquiry to consultation, diagnostics and discharge
- Working with referring organisations to streamline access to the clinic, offering a high-quality patient experience
- Assisting with the development of concierge services to ensure premium front of house service
- Acting as champion for customer service excellence and ambassador for the clinic
- Managing the day to day organisation of patient pricing information
- Working closely with all internal teams, developing strong working relationships
You’ll need to be:
- Client/patient focused with strong relationship management skills
- An excellent communicator with excellent people-management skills
- Organised and a strong forward planner with excellent attention to detail
- Skilled with data management and analysis and confident using CRM
- Strategic, proactive and determined
- Positive, collaborative and approachable
- Proficient in Microsoft Office
- Good knowledge of private healthcare
Enquiries Team Manager employer: Aldrich & Company Limited
Contact Detail:
Aldrich & Company Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enquiries Team Manager
✨Tip Number 1
Familiarise yourself with the private health sector. Understanding the nuances of private healthcare will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the private health industry. Attend relevant events or join online forums to connect with others who can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare to discuss your experience in managing teams and handling client relationships. Be ready with specific examples that showcase your leadership skills and how you've driven success in previous roles.
✨Tip Number 4
Research the company thoroughly. Knowing their values, services, and recent developments will allow you to tailor your conversations and show that you're genuinely interested in contributing to their success.
We think you need these skills to ace Enquiries Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 5+ years of experience in client-facing roles and people management. Emphasise any relevant experience in private health environments and showcase your skills in managing and coaching teams.
Craft a Compelling Cover Letter: Write a cover letter that reflects your confidence and approachability. Discuss your proactive nature and how you manage busy pipelines, as well as your experience with analysing sales data and customer feedback.
Highlight Relevant Skills: In your application, clearly outline your relationship management skills, communication abilities, and organisational strengths. Mention your proficiency in data management and CRM systems, as these are crucial for the role.
Showcase Customer Service Excellence: Demonstrate your commitment to exceptional customer service in your application. Provide examples of how you've acted as an ambassador for previous organisations and how you've contributed to improving patient experiences.
How to prepare for a job interview at Aldrich & Company Limited
✨Showcase Your Leadership Skills
As an Enquiries Team Manager, you'll be expected to lead and coach a team. Be prepared to discuss your previous experiences in managing teams, highlighting specific examples of how you've motivated and developed your staff.
✨Demonstrate Your Client Focus
This role requires a strong client/patient focus. Prepare to share instances where you've successfully managed client relationships or improved customer satisfaction, especially in a healthcare setting.
✨Be Data Savvy
Since the job involves analysing sales data and performance metrics, brush up on your data management skills. Be ready to discuss how you've used data to drive decisions and improve processes in your past roles.
✨Exhibit Strong Communication Skills
Excellent communication is key for this position. Practice articulating your thoughts clearly and confidently, and think of examples where your communication skills have led to successful outcomes in your previous jobs.
