Aldrich & Co. is seeking a Product Specialist to join the client support team. You will act as the first point of contact during the 5pm–11pm shift, diagnosing queries and ensuring service Levels. You will train users and collaborate with Account Management to drive platform adoption.
Ideal candidates have client-facing experience, strong communication, and a proactive mindset to improve product and customer experience. FinTech environment experience is a plus.
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Evening Product Specialist: Client Support & Training employer: Aldrich & Co.
Aldrich & Co. is an exceptional employer that fosters a vibrant work culture in the heart of central London, offering employees the chance to engage with high-profile clients and lead innovative communication strategies. With a strong emphasis on professional development, team mentorship, and collaboration, we provide our staff with the tools and opportunities to grow their careers while making a meaningful impact in the industry.
