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- Tasks: Be the go-to person for client inquiries and ensure smooth communication.
- Company: Join a cutting-edge SaaS company experiencing exciting growth.
- Benefits: Competitive salary, hybrid work model, and great perks.
- Why this job: Make a real impact by building strong client relationships in a buzzing environment.
- Qualifications: Experience in client-facing roles and a knack for relationship-building.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
The predicted salary is between 40000 - 40000 £ per year.
Do you have experience in a client-facing, relationship-building role in financial/professional services? Are you a confident communicator with high EQ and the ability to engage with senior executives to help increase business? Our client is at the cutting-edge of SaaS and due to an exciting period of growth, they are looking for a dynamic Client Liaison Executive to focus on successful outcomes for their clients.
If you are motivated by providing truly excellent service for your clients, we’d love to hear from you. The environment is buzzing and full of bright minds, open to spotting and sharing ideas. This role is ideal for someone who brings warmth, efficiency and assurance to every interaction.
What you’ll be doing day to day:
- Acting as the first contact for all inbound enquiries across email, website and referral channels
- Responding swiftly and professionally, qualifying needs and directing prospects appropriately
- Booking meetings directly into team diaries with speed and accuracy
- Supporting outreach campaigns and follow-ups across the sales team
- Drafting intro emails, call summaries and personalised messages
- Identifying warm leads from events, webinars and partner activity
- Ensuring timely internal communication so no opportunity is missed
- Anticipating needs across the sales cycle and ensuring materials and preparation are complete
- Maintaining immaculate CRM records and providing weekly visibility on inbound activity and conversion
- Supporting logistics for webinars, roundtables and sales-led events
The skills you need to bring:
- Experience in a client-facing or coordination role
- Exposure to SaaS, B2B or professional services environments preferred
- Able to deliver a high-touch, client-friendly experience
- Confident handling senior stakeholders and sensitive information
- Exceptionally organised, detail-focused and proactive
- Clear, warm communicator who thrives in a fast-paced environment
- Comfortable with CRM systems, scheduling tools and modern digital workflows
- A natural relationship-builder with a service-led, collaborative mindset
Client Liaison Executive, SaaS, City – 22808 in London employer: Aldrich & Co
Contact Detail:
Aldrich & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Liaison Executive, SaaS, City – 22808 in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Client Liaison Executive role.
✨Tip Number 2
Practice your pitch! You never know when you’ll meet someone who could be your next employer. We suggest preparing a quick summary of your experience and how it relates to the SaaS world, so you’re ready to impress at a moment’s notice.
✨Tip Number 3
Follow up after interviews! A simple thank-you email can go a long way in showing your enthusiasm for the role. We recommend mentioning something specific from your conversation to keep you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we love seeing familiar names pop up in our applications!
We think you need these skills to ace Client Liaison Executive, SaaS, City – 22808 in London
Some tips for your application 🫡
Show Your Client-Facing Experience: Make sure to highlight any previous roles where you've interacted with clients. We want to see how you've built relationships and provided excellent service, especially in SaaS or professional services.
Be a Clear Communicator: Since this role involves a lot of communication, ensure your application reflects your ability to convey information clearly and warmly. Use examples that showcase your confident communication style.
Demonstrate Organisational Skills: We love detail-oriented folks! Mention any tools or methods you use to stay organised, especially when managing multiple tasks or client interactions. This will show us you're proactive and efficient.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and fit for the role!
How to prepare for a job interview at Aldrich & Co
✨Know Your Client
Before the interview, research the company and its clients. Understand their SaaS offerings and how they impact client relationships. This will help you demonstrate your knowledge and show that you're genuinely interested in providing excellent service.
✨Showcase Your Communication Skills
As a Client Liaison Executive, strong communication is key. Prepare examples of how you've successfully engaged with senior executives or resolved client issues in the past. Practise articulating these experiences clearly and confidently.
✨Be Proactive and Organised
Highlight your organisational skills by discussing how you manage multiple tasks and priorities. Bring up specific tools or methods you use to stay on top of your workload, especially in fast-paced environments. This will resonate well with their need for efficiency.
✨Demonstrate Emotional Intelligence
Prepare to discuss situations where you've had to navigate sensitive information or handle difficult conversations. Show how your high emotional intelligence has helped you build relationships and deliver a client-friendly experience.