Customer Interaction Administrator

Atherstone Full-Time No home office possible

Role: CI Administrator – Web Merchandising
Contract: Permanent
Working Hours: Monday to Friday 8:00am – 16:30pm with the opportunity of 2 days remote working

Role Overview:
We are looking to recruit a Customer Interaction (CI) Administrator to work within the Customer Interaction team across and merchandising products.
This is an ideal opportunity for a driven and capable individual with an interest in the online domain looking to thrive in a creative and collaborative environment. The role will report into the NCI Manager or Team Leader – Web Merchandising and will efficiently support the website team whilst contributing to a co-operative working environment.

Key Responsibilities:

Work in an exciting fast-paced environment as part of the CI team looking after the UK & IE websites
Supporting the content and merchandising teams with changes on both the UK and Ireland websites and app
Support weekly, monthly and adhoc project planning tasks within the CI department
Ensuring all tasks are delivered on time and within the budget and scope agreed with the CI Director

Skills and Qualifications
Essential:

Experience as an Administrator within a fast paced environment
Excellent time management and organisation with a high level of attention to detail and accuracy
Ability to work independently and proactively but also be a supportive team member
Be self-motivated
Copywriting experience
The successful candidate will have excellent time management and attention to detail
Excellent communication and interpersonal skills
Experience working with multiple data sources and flexible thinking.
Confident user of MS Office suite including advanced excel skills
Strong communication skills, able to interact confidently with technical and non-technical people

Desirable: